BrightLine Bags, Inc Reviews

Name: BrightLine Bags, Inc
Address: 1537 4th St - 233, San Rafael, California
Rating: 4.66

4.7 Rating 347 Reviews

91 %

of reviewers recommend BrightLine Bags, Inc

4.7

Based on 347 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BrightLine Bags, Inc 5 star review on 3rd June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am overly impressed with this bag and that means alot being a gear snob. Being able to build my own set-up and swap out accessories is so cool: bags are amazingly designed and built, and in case something breaks down the road I can swap out that piece.”

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Posted 1 year ago

“Fantastic product with lots of options!! Fast delivery !!!”

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Posted 1 year ago

“Student pilot and very frequent work traveler here to say this bag exceeds my expectations and gives me durability with great utility and organization. I am an organizational geek when it comes to my supplies, and in this bag, all of my items have their very own compartment so that I can put my hands on them without ever having to look at the bag. In my bag, I keep my charts, iPad, phone, charger and cords for electronics, sunglasses, headset, headlamp, flashlight, multi tool, knee board, pens, pencils, highlighters, E6B, plotter, gum, my identification and documents, a snack, as well as the $50 hidden away that I will always carry so that my flight instructor and I do not have to embarrassingly taxi away from another great airport café when we realize neither of us has cash or card on hand AGAIN! Sincerely, this bag will “grow up” with me through my aviation and travel journey. Just today I ordered the backpack panel so I can have hands free! This bag truly does it all, and this company takes customer service and satisfaction very seriously. Great bag for me for work, flying and just travel carry in! Just buy it!!!”

BrightLine Bags, Inc 5 star review on 15th June 2023

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Posted 1 year ago

“Excllent product and customer service”

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Posted 1 year ago

“Modular solution is great to customize to personal needs. Great build quality. Fast order process.”

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Posted 1 year ago

“I love the Array pockets and everything being interchangeable. I will be taking my first trip with this bag tomorrow. I look forward to finally getting to use it.”

BrightLine Bags, Inc 5 star review on 12th June 2023

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Posted 1 year ago

“I recently purchased a BrightLine Bag, and I must say, it has exceeded all my expectations. I am thrilled to give it a well-deserved 5-star review. The quality of the materials used in this bag is truly top-notch. From the durable fabric to the sturdy zippers, every component speaks of exceptional craftsmanship. The layout of the bag is brilliantly designed. It offers a perfect balance of compartments and pockets, providing ample storage space for all my belongings. Whether it's my laptop, documents, or personal items, everything has its designated place, making organization a breeze. One of the standout features of this bag is its versatility. It effortlessly adapts to my ever-changing needs. Whether I'm using it for business trips, weekend getaways, or everyday use, it always accommodates my belongings with ease. The ability to customize the bag's configuration is an added bonus, allowing me to tailor it precisely to my requirements. Convenience is key, and BrightLine Bags truly understands this. The easy access to all compartments and pockets ensures that I can quickly retrieve any item I need, without any hassle. No more rummaging through my bag, wasting time searching for things. Everything is conveniently within reach, thanks to the thoughtful design. Now, it's true that BrightLine Bags may come with a higher price tag. However, let me assure you that the value it brings far outweighs the cost. The longevity and durability of this bag are evident, promising years of reliable use. The peace of mind that comes with owning such a well-crafted and dependable product is priceless. In conclusion, I wholeheartedly recommend BrightLine Bags to anyone in search of a high-quality, intelligently designed bag. It offers versatile options, convenient accessibility, and exceptional value. Investing in a BrightLine Bag is an investment in convenience, organization, and durability. You won't be disappointed!”

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Posted 2 years ago

“As always, and as a return customer, I totally appreciate and love the Brightline product line.”

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Posted 2 years ago

“Excellent product and excellent service. Highly recommended.”

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Posted 2 years ago

“Great quality, affordable, ad speedy delivery. Tremendous value!”

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Posted 2 years ago

“I have enjoyed the ability to have the bag be taken apart or grow together.”

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Posted 2 years ago

“I love my Brightline bag!! What I love most about it, is the excellent customer service e they have. I had a problem with a zipper and they shipped me a replacement part. It arrived at my house before I even arrived from my trip. Keep up the great work!!! Highly highly recommend their bags!”

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Posted 2 years ago

“Great way to organize my gear!”

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Posted 2 years ago

“These bags are amazing. I am a part-time university student, I commute over 3 hours most days, work a full-time career, and do photography as a hobby. I can't express the ease of transferring over for any given task even just throughout the day if I have different classes. My favorite day so far had me taking pictures in the morning using a modified Shutter bag (CS5 instead of CS4). Midday running into work turning the bag into a Slim with my tablet slipped in the gap between the panels. After work my first class had me converting to a Compute bag so that I had what I needed. After a quick run by my car, I was then able to change over to have Swift bag. I only had to carry what I needed when I needed it and didn't have to transfer anything over in the Pocket cap front panel! I pack that with the items I need no matter where I am and I never have to change anything over. I feel like you miss an opportunity to market these bags to undergrad and graduate students. (Maybe offer an education discount for students with '.edu' addresses that can be verified.)”

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Posted 2 years ago

“It's so nice and so rare these days to have a company that demonstrates the gold standard in customer service. My Brightline bag suffered an issue from normal wear during a trip and the good people of Brightline bent over backwards to makes sure that an acceptable resolution was quick and effortless. Once again I am able to go in the world with pride thanks to the good natured people of Brightline that took care of me and my bag. Thanks Brightline Bags!”

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Posted 2 years ago

“Amazing customer service and dedication to their products. I am a lifetime customer.”

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Posted 2 years ago

“I've been using my BrightLine Bag for more than 10 years, The B25 in those days now called B18, in a variety of configurations. Then with the SC5, I achieved the B16 Contain. And ever since, I have tried other brands and no one can reach even closer in design, organization and practicality. Now I´ve received my CS4 to replace my old Rear Pocket of the B10 (Now B7), the CS2 Tall (which is amazing) when needed and my SP E for Bottles. This is an amazing update to my old, still strong system and couldn't be happier.”

BrightLine Bags, Inc 5 star review on 17th May 2023

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Posted 2 years ago

“Love the versatility of the design!”

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Posted 2 years ago

“Aside from a great product, Brightline customer service is top notch. I had a minor cosmetic issue that was covered by the warranty. They responded immediately and my replacement bag arrived before my next trip!”

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Posted 2 years ago

“The customer service is amazing. They always go the extra mile to stand behind their product.”

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Posted 2 years ago

BrightLine Bags, Inc is rated 4.7 based on 347 reviews