BrightLine Bags, Inc Reviews

Name: BrightLine Bags, Inc
Address: 1537 4th St - 233, San Rafael, California
Rating: 4.65

4.7 Rating 353 Reviews

90 %

of reviewers recommend BrightLine Bags, Inc

4.7

Based on 353 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BrightLine Bags, Inc 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“wow great bag for the 91/135 pilot”

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Posted 2 years ago

“Great customer service for returns when I needed different sizes and configurations. Quality material and thoughtful design that organize my busy kit bag.”

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Posted 2 years ago

“If you know then you know. These bags are top shelf period. If you don't know then every bag you buy other than Brightline is a waste of money.”

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Posted 2 years ago

“Love the bag…. But figuring out all of the zippers/compartments takes a bit of getting used to.”

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Posted 2 years ago

“I am overly impressed with this bag and that means alot being a gear snob. Being able to build my own set-up and swap out accessories is so cool: bags are amazingly designed and built, and in case something breaks down the road I can swap out that piece.”

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Posted 2 years ago

“Fantastic product with lots of options!! Fast delivery !!!”

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Posted 2 years ago

“Student pilot and very frequent work traveler here to say this bag exceeds my expectations and gives me durability with great utility and organization. I am an organizational geek when it comes to my supplies, and in this bag, all of my items have their very own compartment so that I can put my hands on them without ever having to look at the bag. In my bag, I keep my charts, iPad, phone, charger and cords for electronics, sunglasses, headset, headlamp, flashlight, multi tool, knee board, pens, pencils, highlighters, E6B, plotter, gum, my identification and documents, a snack, as well as the $50 hidden away that I will always carry so that my flight instructor and I do not have to embarrassingly taxi away from another great airport café when we realize neither of us has cash or card on hand AGAIN! Sincerely, this bag will “grow up” with me through my aviation and travel journey. Just today I ordered the backpack panel so I can have hands free! This bag truly does it all, and this company takes customer service and satisfaction very seriously. Great bag for me for work, flying and just travel carry in! Just buy it!!!”

BrightLine Bags, Inc 5 star review on 15th June 2023

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Posted 2 years ago

“Excllent product and customer service”

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Posted 2 years ago

“Modular solution is great to customize to personal needs. Great build quality. Fast order process.”

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Posted 2 years ago

“I love the Array pockets and everything being interchangeable. I will be taking my first trip with this bag tomorrow. I look forward to finally getting to use it.”

BrightLine Bags, Inc 5 star review on 12th June 2023

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Posted 2 years ago

“I recently purchased a BrightLine Bag, and I must say, it has exceeded all my expectations. I am thrilled to give it a well-deserved 5-star review. The quality of the materials used in this bag is truly top-notch. From the durable fabric to the sturdy zippers, every component speaks of exceptional craftsmanship. The layout of the bag is brilliantly designed. It offers a perfect balance of compartments and pockets, providing ample storage space for all my belongings. Whether it's my laptop, documents, or personal items, everything has its designated place, making organization a breeze. One of the standout features of this bag is its versatility. It effortlessly adapts to my ever-changing needs. Whether I'm using it for business trips, weekend getaways, or everyday use, it always accommodates my belongings with ease. The ability to customize the bag's configuration is an added bonus, allowing me to tailor it precisely to my requirements. Convenience is key, and BrightLine Bags truly understands this. The easy access to all compartments and pockets ensures that I can quickly retrieve any item I need, without any hassle. No more rummaging through my bag, wasting time searching for things. Everything is conveniently within reach, thanks to the thoughtful design. Now, it's true that BrightLine Bags may come with a higher price tag. However, let me assure you that the value it brings far outweighs the cost. The longevity and durability of this bag are evident, promising years of reliable use. The peace of mind that comes with owning such a well-crafted and dependable product is priceless. In conclusion, I wholeheartedly recommend BrightLine Bags to anyone in search of a high-quality, intelligently designed bag. It offers versatile options, convenient accessibility, and exceptional value. Investing in a BrightLine Bag is an investment in convenience, organization, and durability. You won't be disappointed!”

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Posted 2 years ago

“As always, and as a return customer, I totally appreciate and love the Brightline product line.”

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Posted 2 years ago

“Excellent product and excellent service. Highly recommended.”

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Posted 2 years ago

“Great quality, affordable, ad speedy delivery. Tremendous value!”

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Posted 2 years ago

“I have enjoyed the ability to have the bag be taken apart or grow together.”

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Posted 2 years ago

“I love my Brightline bag!! What I love most about it, is the excellent customer service e they have. I had a problem with a zipper and they shipped me a replacement part. It arrived at my house before I even arrived from my trip. Keep up the great work!!! Highly highly recommend their bags!”

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Posted 2 years ago

“Great way to organize my gear!”

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Posted 2 years ago

“These bags are amazing. I am a part-time university student, I commute over 3 hours most days, work a full-time career, and do photography as a hobby. I can't express the ease of transferring over for any given task even just throughout the day if I have different classes. My favorite day so far had me taking pictures in the morning using a modified Shutter bag (CS5 instead of CS4). Midday running into work turning the bag into a Slim with my tablet slipped in the gap between the panels. After work my first class had me converting to a Compute bag so that I had what I needed. After a quick run by my car, I was then able to change over to have Swift bag. I only had to carry what I needed when I needed it and didn't have to transfer anything over in the Pocket cap front panel! I pack that with the items I need no matter where I am and I never have to change anything over. I feel like you miss an opportunity to market these bags to undergrad and graduate students. (Maybe offer an education discount for students with '.edu' addresses that can be verified.)”

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Posted 2 years ago

“It's so nice and so rare these days to have a company that demonstrates the gold standard in customer service. My Brightline bag suffered an issue from normal wear during a trip and the good people of Brightline bent over backwards to makes sure that an acceptable resolution was quick and effortless. Once again I am able to go in the world with pride thanks to the good natured people of Brightline that took care of me and my bag. Thanks Brightline Bags!”

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Posted 2 years ago

“Amazing customer service and dedication to their products. I am a lifetime customer.”

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Posted 2 years ago

BrightLine Bags, Inc is rated 4.7 based on 353 reviews