BrightLine Bags, Inc Reviews

Name: BrightLine Bags, Inc
Address: 1537 4th St - 233, San Rafael, California
Rating: 4.66

4.7 Rating 347 Reviews

91 %

of reviewers recommend BrightLine Bags, Inc

4.7

Based on 347 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BrightLine Bags, Inc 5 star review on 3rd June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The B7 bag is everything I hoped it would be. I’ve had it for about a week now and everything I take on business trips fit without having to find space for something.”

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Posted 1 year ago

“I’ve had my bag for a long time and decided to update the look by getting a Molle cap. The fit is perfect as expected and it does update the look as I hoped. The only thing I was disappointed with is that the loops are sewed really tight and is very hard to put a Carabiner trough it”

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Posted 1 year ago

“Great bag - lives up to the price!! Well worth it. Easy to order and configure for my unique needs. Fast shipping and had it in a couple days (didn’t need to order express shipping either). Rugged, practical, and perfect for my job as a pilot!!”

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Posted 1 year ago

“you will not find better quality in manufacturing, better designs, better flexibility, better packaging, and better customer support than what you will find with BrightLine Bags.”

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Posted 1 year ago

“First rate quality and flexibility with a place for everything.”

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Posted 1 year ago

“Perfect bag for someone who likes organization. More room than expected, but not bulky. Protection for the electronic devices is great ,hidden pockets for personal items. Great all-around bag. Very happy.”

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Posted 1 year ago

“I keep coming back to the B7 flight bag and have really enjoyed using it. The organization is key–particularly the way it keeps everything from dropping down to the bottom of the bag. My experience with customer service was also fantastic! An immediate answer on the phone–no automated systems–and a quick replacement for a side pocket that didn’t fit the radio I was planning on using.”

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Posted 1 year ago

“Love the versatility and the ability for everything to have its place, when I need it. Amazing!”

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Posted 1 year ago

“My B7 flight bag is fantastic! Very tough built. I also got the pack cap rear. So if I want I can wear my flight bag as a back pack On one arm or both. When I don’t want the straps they hide away very neatly. Finally a bag with enough pockets. Thank you Brightline”

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Posted 1 year ago

“Awesome bag with lots of zippered pockets to put everything! I love it!”

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Posted 1 year ago

“Great bag, love it! I’d like to see a small discrete pocket that helps hide a tracking device like Apple offers.”

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Posted 1 year ago

“Excellent product with new options added over time.”

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Posted 1 year ago

“I have owned the Brightline bag almost as long as they've been available! They are durable and functional. They are a bit expensive but overall well worth it.”

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Posted 1 year ago

“BrightLine Bags are a great company to buy from. All interactions are positive. Speedy processing and fast delivery international. Excellent even by high US standards.”

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Posted 1 year ago

“I've only had the bag for a few days but I have transferred all of my everyday carry-stuff over and although, as a grown man, rarely use the term giddy to describe myself; that is the correct term. The bag is fantastic. I am showing it off to all of my, obviously jealous, co-workers as if I am a paid sales rep. Thank you for the excellent product. Note: I work in the IT field and use the bag as a mixed electronic/tool go-bag”

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Posted 1 year ago

“Brightline flight bag system is great. Good, versatile product with fast efficient service. Keep up the good work!”

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Posted 1 year ago

“Quality product. Great customer service with an order mishap.”

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Posted 1 year ago

“Bags are perfect for our needs. Offers layers of flexibility in equipment configurations.”

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Posted 1 year ago

“Quick shipping and excellent add on to my bag.”

BrightLine Bags, Inc 5 star review on 17th August 2023

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Posted 1 year ago

“I love the bags I purchased but would like to see a feed through charging port in CS2 through CS5 if space is available . Just a pinch grommet near or on the top of the bag. Assuming most people set their bag on the floor making the top of the bag at about 16”and receptacles are at 18” I think this would be a nice addition to the bag. A second thought would be moving the Brightline name from the lower PCF to the sun glasses storage pocket,but keep the logos where they are.Reason being is once you fill the PCF lower pocket you cannot read the brand unless you’re rolling. Most people ask for the brand when standing still looking straight down at the bag. Just some food for thought. Please feel free to use these ideas but if you do I would like to be the first customer to have one is all I ask. Thanks so much for caring about what you’re customers think. Christopher Cerda. Patterson,CA.”

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Posted 1 year ago

Hi Christopher, Thanks for the great review along with the great suggestions. Requests like theses are the single biggest influencer to what features we implement over time. So much of what BrightLine Bags are today is due to requests from our users. And I like the way you present your ideas because you not only give the "what", but also the "why". Well done. Of course, you can imagine that we accumulate and categorize and prioritize these requests as they come in and the things that bubble up to the top with all the factors taken into account, get implemented first. Which means that some things don't ever get implemented. I know this response is a bit vague, but it sort of has to be because I don't want to promise that we'll implement your ideas and I'm certainly not saying that we won't. Stay tuned and we'll see what shakes out. Keep the requests coming and we promise to continue to use our customer feedback to improve our bags. --> Ross Bishop

Posted 1 year ago

BrightLine Bags, Inc is rated 4.7 based on 347 reviews