BrightLine Bags, Inc Reviews

Name: BrightLine Bags, Inc
Address: 1537 4th St - 233, San Rafael, California
Rating: 4.65

4.7 Rating 353 Reviews

90 %

of reviewers recommend BrightLine Bags, Inc

4.7

Based on 353 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BrightLine Bags, Inc 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well constructed bags. Excellent customer service!!!”

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Posted 2 years ago

“After having an issue with the bags construction years later, their customer service to resolve the problem was outstanding. There will always be problems with a product or service and it's how a company addresses and resolves those problems that set it apart from the rest. Because of their outstanding attention to resolving my issue, I purchased many more additional items which arrived and I'm very happy with. By the way, one evening while exploring and deciding which additional products to buy, I called the company and was pleasantly surprised to discover that it was the owner who took the time to take the call and answer all my questions. Would definitely recommend them to anyone looking for a flight bag with complete confidence.”

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Posted 2 years ago

“They just do the job. Brilliantly.”

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Posted 2 years ago

“Purchased for use on the 737 with my airline, and so far I'm loving it! Makes it easy to find the things I need. Wish I would've gotten side pockets off the bat, but will be ordering those soon. Great product!”

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Posted 2 years ago

“The new bag parts seem to have a little better quality of zippers than my original one.”

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Posted 2 years ago

“Best bag ever! I get compliments and questions about it all the time! Keeps me down to ‘two bags’ which is priceless!”

BrightLine Bags, Inc 5 star review on 16th March 2023

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Posted 2 years ago

“Accurate order and the bag looks like it will meet my needs. Like the quality and so many compartments.”

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Posted 2 years ago

“Two things stand out about my recent experience with Brightline Bags. First, I have used my Brightline bag on several trips around the country to carry my computer and electronics. I found it to be the best laptop bag I have ever used, and I have tried many, many bags. It allows you to carry much more in a compact form that fits under the airline seat easily. I have since purchased a second, flexible bag that I can configure as a second carry-on bag for even the smallest airplanes in the fleet. I hate gate-checking my bag. Second, my bag lost a zipper pull on its "maiden voyage". A quick email to support with a prompt call back and I had the replacement pull in hand and installed. I'm sold. I will continue to use my Brightline Bags for personal and business travel from now on!!!”

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Posted 2 years ago

“Outstanding build quality, superb customer support, and a great bag for all your needs.”

BrightLine Bags, Inc 5 star review on 13th March 2023

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Posted 2 years ago

“I'm a photographer which means I have a camera bag problem. I keep thinking each new bag will solve my problems, but inevitably it does not. Hence my collection of failed camera bags. Until I discovered Brightline Bags. The design, engineering, flexibility and quality of these bags are amazing. Not only that, Brightline provides friendly, concierge-level customer service which is a case study on how to do it right. They are a terrific company. Very happy with my bag, trust me you will be too.”

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Posted 2 years ago

“The bag is amazing. Wouldn’t change a thing. The roller by cart is super nice but some instruction on what I’m supposed to do with these elastic cords would be nice.”

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Posted 2 years ago

“On the high end of the price spectrum, but thats what you pay for quality in a specalized product. I finally bought the c11 because it rotates the bag 90 degrees. Id made my bag too long with the other center sections and it was stable during turns. I think the c11 will be a game changer for my setup! Also I noticed that with the combo I've built, the endcaps aren't interchangeable with each other due to zipper layout.”

BrightLine Bags, Inc 5 star review on 9th March 2023

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Posted 2 years ago

“Very versatile bag. I really like all of the pockets and compartments.”

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Posted 2 years ago

“Great flexibility for bag configuration. The flex array pistol wraps are a great addition and now I have a functional range bag setup in addition to a airline pilot setup. Great communication and quick shipping.”

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Posted 2 years ago

“Great design and construction. The only thing that puts me off buying more accessories is the high shipping cost.”

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Posted 2 years ago

“Very smart and practical!”

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Posted 2 years ago

“I bought a BrightLine Bag to use while pursuing my Commercial Pilot license. It works great to keep all my stuff together and easy to access.”

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Posted 2 years ago

“GreT service”

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Posted 2 years ago

“The customer service is Excellent in addition to having a terrific product. The bags are all good quality and I love the versatility!”

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Posted 2 years ago

“Fantastic modular bag maker, with no wasted space.”

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Posted 2 years ago

BrightLine Bags, Inc is rated 4.7 based on 353 reviews