BrightLine Bags, Inc Reviews

Name: BrightLine Bags, Inc
Address: 1537 4th St - 233, San Rafael, California
Rating: 4.66

4.7 Rating 347 Reviews

91 %

of reviewers recommend BrightLine Bags, Inc

4.7

Based on 347 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BrightLine Bags, Inc 5 star review on 3rd June 2025

Anonymous

Anonymous // 01/01/2019

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“A very useful bag!”

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Posted 2 years ago

“Above and beyond. Love this bag, been using it for 7 years and everyone asks where did I get it. It's so functional and I love the color-coded zipper tabs. I searched forever to find the perfect bag and this is it!”

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Posted 2 years ago

“I love the way it is interchangeable. Got my first cross-country trip to use it this weekend and since I don’t need my headsets on this one, I could unzip it and make it smaller so I could take it on the airlines as a carry-on. Love the flexibility.”

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Posted 2 years ago

“Haven’t used it on a trip, but everything from my old kit bag fit and is now half the size. Awesome.”

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Posted 2 years ago

“Bought my modular bag with the backpack plate straps 3-inch middle section. What I like the most is the perfect fit in HxW for my 2023 MacBook Pro. I intend to use this for work to carry my laptop and my lunch box with a water container. So far so good.”

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Posted 2 years ago

“A bag like no others! I travel a lot for work and BrightLine streamlined my carryon experience. What an awesome idea.”

BrightLine Bags, Inc 5 star review on 29th March 2023

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Posted 2 years ago

“I have used my flight bag for several years. I have been very pleased!”

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Posted 2 years ago

“My bag has held up pretty well over a six year period. The weak area is the side bottle holder, they are weak and do not last at all. The straps break really quickly, I suggest an all new design for the bottle holder. Also, there isn’t any protection for the bottom. I have to tape over the zipper on the outside attachment where the bag drags on the floor. $44 is an expensive replacement cost for the outside pocket I had to replace from the zipper being worn off from dragging.”

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Posted 2 years ago

“Well constructed bags. Excellent customer service!!!”

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Posted 2 years ago

“After having an issue with the bags construction years later, their customer service to resolve the problem was outstanding. There will always be problems with a product or service and it's how a company addresses and resolves those problems that set it apart from the rest. Because of their outstanding attention to resolving my issue, I purchased many more additional items which arrived and I'm very happy with. By the way, one evening while exploring and deciding which additional products to buy, I called the company and was pleasantly surprised to discover that it was the owner who took the time to take the call and answer all my questions. Would definitely recommend them to anyone looking for a flight bag with complete confidence.”

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Posted 2 years ago

“They just do the job. Brilliantly.”

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Posted 2 years ago

“Purchased for use on the 737 with my airline, and so far I'm loving it! Makes it easy to find the things I need. Wish I would've gotten side pockets off the bat, but will be ordering those soon. Great product!”

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Posted 2 years ago

“The new bag parts seem to have a little better quality of zippers than my original one.”

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Posted 2 years ago

“Best bag ever! I get compliments and questions about it all the time! Keeps me down to ‘two bags’ which is priceless!”

BrightLine Bags, Inc 5 star review on 16th March 2023

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Posted 2 years ago

“Accurate order and the bag looks like it will meet my needs. Like the quality and so many compartments.”

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Posted 2 years ago

“Two things stand out about my recent experience with Brightline Bags. First, I have used my Brightline bag on several trips around the country to carry my computer and electronics. I found it to be the best laptop bag I have ever used, and I have tried many, many bags. It allows you to carry much more in a compact form that fits under the airline seat easily. I have since purchased a second, flexible bag that I can configure as a second carry-on bag for even the smallest airplanes in the fleet. I hate gate-checking my bag. Second, my bag lost a zipper pull on its "maiden voyage". A quick email to support with a prompt call back and I had the replacement pull in hand and installed. I'm sold. I will continue to use my Brightline Bags for personal and business travel from now on!!!”

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Posted 2 years ago

“Outstanding build quality, superb customer support, and a great bag for all your needs.”

BrightLine Bags, Inc 5 star review on 13th March 2023

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Posted 2 years ago

“I'm a photographer which means I have a camera bag problem. I keep thinking each new bag will solve my problems, but inevitably it does not. Hence my collection of failed camera bags. Until I discovered Brightline Bags. The design, engineering, flexibility and quality of these bags are amazing. Not only that, Brightline provides friendly, concierge-level customer service which is a case study on how to do it right. They are a terrific company. Very happy with my bag, trust me you will be too.”

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Posted 2 years ago

“The bag is amazing. Wouldn’t change a thing. The roller by cart is super nice but some instruction on what I’m supposed to do with these elastic cords would be nice.”

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Posted 2 years ago

“The bags are great but the west and tear on the bottoms is hard to stop from happening”

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Posted 2 years ago

BrightLine Bags, Inc is rated 4.7 based on 347 reviews