BrightLine Bags, Inc Reviews

Name: BrightLine Bags, Inc
Address: 1537 4th St - 233, San Rafael, California
Rating: 4.63

4.6 Rating 363 Reviews

90 %

of reviewers recommend BrightLine Bags, Inc

4.6

Based on 363 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

BrightLine Bags, Inc 5 star review on 21st April 2025

Anonymous

Anonymous // 01/01/2019

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“Bought my modular bag with the backpack plate straps 3-inch middle section. What I like the most is the perfect fit in HxW for my 2023 MacBook Pro. I intend to use this for work to carry my laptop and my lunch box with a water container. So far so good.”

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Posted 2 years ago

“A bag like no others! I travel a lot for work and BrightLine streamlined my carryon experience. What an awesome idea.”

BrightLine Bags, Inc 5 star review on 29th March 2023

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Posted 2 years ago

“I have used my flight bag for several years. I have been very pleased!”

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Posted 2 years ago

“My bag has held up pretty well over a six year period. The weak area is the side bottle holder, they are weak and do not last at all. The straps break really quickly, I suggest an all new design for the bottle holder. Also, there isn’t any protection for the bottom. I have to tape over the zipper on the outside attachment where the bag drags on the floor. $44 is an expensive replacement cost for the outside pocket I had to replace from the zipper being worn off from dragging.”

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Posted 2 years ago

“Well constructed bags. Excellent customer service!!!”

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Posted 2 years ago

“After having an issue with the bags construction years later, their customer service to resolve the problem was outstanding. There will always be problems with a product or service and it's how a company addresses and resolves those problems that set it apart from the rest. Because of their outstanding attention to resolving my issue, I purchased many more additional items which arrived and I'm very happy with. By the way, one evening while exploring and deciding which additional products to buy, I called the company and was pleasantly surprised to discover that it was the owner who took the time to take the call and answer all my questions. Would definitely recommend them to anyone looking for a flight bag with complete confidence.”

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Posted 2 years ago

“They just do the job. Brilliantly.”

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Posted 2 years ago

“Purchased for use on the 737 with my airline, and so far I'm loving it! Makes it easy to find the things I need. Wish I would've gotten side pockets off the bat, but will be ordering those soon. Great product!”

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Posted 2 years ago

“The new bag parts seem to have a little better quality of zippers than my original one.”

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Posted 2 years ago

“Best bag ever! I get compliments and questions about it all the time! Keeps me down to ‘two bags’ which is priceless!”

BrightLine Bags, Inc 5 star review on 16th March 2023

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Posted 2 years ago

“Accurate order and the bag looks like it will meet my needs. Like the quality and so many compartments.”

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Posted 2 years ago

“Two things stand out about my recent experience with Brightline Bags. First, I have used my Brightline bag on several trips around the country to carry my computer and electronics. I found it to be the best laptop bag I have ever used, and I have tried many, many bags. It allows you to carry much more in a compact form that fits under the airline seat easily. I have since purchased a second, flexible bag that I can configure as a second carry-on bag for even the smallest airplanes in the fleet. I hate gate-checking my bag. Second, my bag lost a zipper pull on its "maiden voyage". A quick email to support with a prompt call back and I had the replacement pull in hand and installed. I'm sold. I will continue to use my Brightline Bags for personal and business travel from now on!!!”

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Posted 2 years ago

“Outstanding build quality, superb customer support, and a great bag for all your needs.”

BrightLine Bags, Inc 5 star review on 13th March 2023

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Posted 2 years ago

“I'm a photographer which means I have a camera bag problem. I keep thinking each new bag will solve my problems, but inevitably it does not. Hence my collection of failed camera bags. Until I discovered Brightline Bags. The design, engineering, flexibility and quality of these bags are amazing. Not only that, Brightline provides friendly, concierge-level customer service which is a case study on how to do it right. They are a terrific company. Very happy with my bag, trust me you will be too.”

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Posted 2 years ago

“The bag is amazing. Wouldn’t change a thing. The roller by cart is super nice but some instruction on what I’m supposed to do with these elastic cords would be nice.”

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Posted 2 years ago

“The bags are great but the west and tear on the bottoms is hard to stop from happening”

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Posted 2 years ago

“Just bought same bag configuration I bought about 5 yrs ago. This bag is not built for commercial airline use. The feet need to be taller to keep the bag off the ground& eliminate dragging. The compartment zippers are terrible and fail to soon and too easy. The compartment zippers need to be the same grade as the zippers that attach the modules. Way too expensive for a bag that can’t perform at the airline level. The only reason for the repurchase was I love the organization.”

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Posted 2 years ago

“On the high end of the price spectrum, but thats what you pay for quality in a specalized product. I finally bought the c11 because it rotates the bag 90 degrees. Id made my bag too long with the other center sections and it was stable during turns. I think the c11 will be a game changer for my setup! Also I noticed that with the combo I've built, the endcaps aren't interchangeable with each other due to zipper layout.”

BrightLine Bags, Inc 5 star review on 9th March 2023

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Posted 2 years ago

“Very versatile bag. I really like all of the pockets and compartments.”

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Posted 2 years ago

“could not use the handle (horrible fit in hand) got the backpack option, much better.”

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Posted 2 years ago

BrightLine Bags, Inc is rated 4.6 based on 363 reviews