BrightLine Bags, Inc Reviews

Name: BrightLine Bags, Inc
Address: 185 N. Redwood Drive, Ste 230, San Rafael, California
Rating: 4.60

4.6 Rating 417 Reviews

90 %

of reviewers recommend BrightLine Bags, Inc

4.6

Based on 417 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Email

BrightLine Bags, Inc 5 star review on 12th September 2025

Stewart C

Zane D

BrightLine Bags, Inc 5 star review on 21st April 2025

Robert D

BrightLine Bags, Inc 5 star review on 14th April 2025

John M

Anonymous

Anonymous // 01/01/2019

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“Pros -quality build, well thought out, tons of options, combines carry on, camera, and toiletries bag into one. Can be detached when at destination. Cons- a bit heavy but when weighing the 3 bags it’s replaced prob the same. The “cart” is compact and lightweight but a little short in the handle height for me at 6’ tall. It’s optional but only positioned in the middle of the bag which when configured for my camera on the one side it makes it very unbalanced. I’ve mostly been shoulder caring bad anyway so not a huge issue. Very happy with the whole bag, especially the ability to customize how I want to use it. And the toiletries system is awesome.”

BrightLine Bags, Inc 5 star review on 1st May 2023

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Posted 3 years ago

“Bought my bag in 2006, zipper failed in 2023. Bags are expensive to begin with so expected a few more years out of it I guess. Cost to replace zipper (entire panel) was $50 with shipping, seems quite excessive. Hopefully this was a one-off and all of the zippers dont start failing...”

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Posted 3 years ago

“Great bag and Love the new handle. I’m even starting to remember what’s in each of the pockets.”

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Posted 3 years ago

“I am very happy with all the items except for one. I believe is pocket B that actually does not show here. It has very little velcro and it opens very easy, i though it was one bag with 2 acces. I regretted that I didn’t choose another side. Everything else is amazing like i always wanted.”

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Posted 3 years ago

Hi Victor. Glad you like your bag. And by all means, you can pick out a different side pocket, order it on the website and return the unwanted one. We'll refund you in full when it gets here. We don't charge a restocking fee or a processing fee because we want you to end up with exactly what you want.

Posted 3 years ago

“Expensive but great quality material. Super tough zippers and the storage is amazing! Really love the bag. The only mistake I made when I ordered the bag was that I ordered 2 "front" pieces and they do not have a "zipper" to attach to the main bag.”

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Posted 3 years ago

Reach out to us at "info@brightlinebags.com" along with a photo or two. Let's see what's up and help get you the right pieces. This will be easy to take care of. We're glad to help.

Posted 3 years ago

“Shipped and delivered quickly”

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Posted 3 years ago

“I gave a 4 only because just got the bag and haven’t had a chance to use it yet. That being said, so far I am very impressed with how slim/compact this bag is yet just how much stuff you can fit into this bag. I built my own, not really knowing what I was doing. For the center I got the c5 and the front and back to attach to it. As I said, really didn’t know what I should’ve been ordering but I like pockets and if you do as well I highly recommend this bag. It’s perfect for all the small stuff that always seems to hide at the bottom of a bag. Overall thus far very impressed, not to mention the engineering that went into this bag is like nothing I’ve ever seen before.”

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Posted 3 years ago

“As advertised, high quality product. Fast delivery. I’m very happy.”

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Posted 3 years ago

“Fast shipping, high quality packing. Highest quality bag, and I love the modular nature of the bag so I can tailor it to my needs on a moment's notice. I can see this lasting well into the future for all my needs, whereas I went through multiple different bags to suit needs in the past. I would encourage anybody looking for a pilot's bag that can expand and contract as needed to give Brightline a serious look.”

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Posted 3 years ago

“I've been using my Brightline bag for around 10 years now. I like the modular nature of the bags. The one cockpit I fly is really small and I can zip out the center section of the bag and just carry the essentials. Love my Brightline bag(s).”

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Posted 3 years ago

“A very useful bag!”

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Posted 3 years ago

“Above and beyond. Love this bag, been using it for 7 years and everyone asks where did I get it. It's so functional and I love the color-coded zipper tabs. I searched forever to find the perfect bag and this is it!”

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Posted 3 years ago

“I love the way it is interchangeable. Got my first cross-country trip to use it this weekend and since I don’t need my headsets on this one, I could unzip it and make it smaller so I could take it on the airlines as a carry-on. Love the flexibility.”

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Posted 3 years ago

“Haven’t used it on a trip, but everything from my old kit bag fit and is now half the size. Awesome.”

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Posted 3 years ago

“Bought my modular bag with the backpack plate straps 3-inch middle section. What I like the most is the perfect fit in HxW for my 2023 MacBook Pro. I intend to use this for work to carry my laptop and my lunch box with a water container. So far so good.”

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Posted 3 years ago

“A bag like no others! I travel a lot for work and BrightLine streamlined my carryon experience. What an awesome idea.”

BrightLine Bags, Inc 5 star review on 29th March 2023

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Posted 3 years ago

“I have used my flight bag for several years. I have been very pleased!”

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Posted 3 years ago

“My bag has held up pretty well over a six year period. The weak area is the side bottle holder, they are weak and do not last at all. The straps break really quickly, I suggest an all new design for the bottle holder. Also, there isn’t any protection for the bottom. I have to tape over the zipper on the outside attachment where the bag drags on the floor. $44 is an expensive replacement cost for the outside pocket I had to replace from the zipper being worn off from dragging.”

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Posted 3 years ago

“Well constructed bags. Excellent customer service!!!”

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Posted 3 years ago

“After having an issue with the bags construction years later, their customer service to resolve the problem was outstanding. There will always be problems with a product or service and it's how a company addresses and resolves those problems that set it apart from the rest. Because of their outstanding attention to resolving my issue, I purchased many more additional items which arrived and I'm very happy with. By the way, one evening while exploring and deciding which additional products to buy, I called the company and was pleasantly surprised to discover that it was the owner who took the time to take the call and answer all my questions. Would definitely recommend them to anyone looking for a flight bag with complete confidence.”

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Posted 3 years ago

BrightLine Bags, Inc is rated 4.6 based on 417 reviews