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BrightLine Bags, Inc Reviews

4.7 Rating 347 Reviews
91 %
of reviewers recommend BrightLine Bags, Inc
4.7
Based on 347 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read BrightLine Bags, Inc Reviews
BrightLine Bags, Inc 5 star review on 3rd June 2025
Graham C
BrightLine Bags, Inc 5 star review on 3rd June 2025
Graham C
BrightLine Bags, Inc 5 star review on 21st April 2025
Robert D
BrightLine Bags, Inc 5 star review on 14th April 2025
John M
BrightLine Bags, Inc 5 star review on 14th April 2025
John M
BrightLine Bags, Inc 5 star review on 18th March 2025
George W
BrightLine Bags, Inc 5 star review on 17th March 2025
George W
36
Anonymous
Anonymous  // 01/01/2019
Brad from the sales/support manager team was fantastic. Bag looks great. The online order was simple and easy.
Helpful Report
Posted 2 years ago
The review would be a 5 but the zipper is defective on one of the pieces. Will likely ask for a replacement to be shipped without sending the bad one back because the bag is unusable without it. Brightline's handling of the issue will reveal its dedication to customer service. Incredible solution for a flying bag. Nothing has ever fit the bill before. Brightline, at least after one day of use, has. Brightline saw this post, immediately reached out on their own, and FedExed a replacement part overnight. Superior customer service and product. 5 Star Rating.
Helpful Report
Posted 2 years ago
I got tired of lugging my 20LB and ~20Yr old Brightline flight bag around. Especially for just day trips. So I ordered the B0Slim with an added CS2-tall center section and a flat cap-rear. I now have a minimal flight bag that holds my iPad and misc flight stuff for my day flights, and a computer bag with pockets for misc computer stuff for carrying my 14" laptop. When I go on my long trips, I can zip them all together and only have to carry one bag. My only complaint is that I should have thought thru what I wanted/needed a little more carefully. I would have only had one box delivered instead of three and maybe saved some shipping $s. The process/website was painless, the support staff answered a couple of questions promptly, and even included a zipper pull when I mentioned that one of the zipper pulls on that old Brightline had broken. BTW, that old bag is still in good shape. It survived a lot of years of being lugged around on my flights. It was just too big for me now. Unfortunately, it is so old that it was purchased before the development of the modular system, I could not just unzip/unclip things and re-configure it.
Helpful Report
Posted 2 years ago
I have tried many different bags. I have used duffel bags and back packs. Not one of them compare to this BrightLine bag. This is by far the most professional and organized bag I have ever used.
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Posted 2 years ago
Smaller than I imagined, and yet, still perfect!
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Posted 2 years ago
Haven’t gotten my bag yet. It is going to be 3 days late.
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Posted 2 years ago
Excellent service!
Helpful Report
Posted 2 years ago
BrightLine Bags, Inc is rated 4.7 based on 347 reviews