“Party of 10 went paid for the carvery
People waiting in queue for ages to pay for there meal
Then when we got it vegetables not very hot
Beef to tough to cut when you did manage cut it put it in your mouth it was hard to chew glad we didn't have false teeth turkey was nice”
“I ordered my food to be delivered, two beef diners plus steak pie and chips £40? Only one meal arrived and now nobody is interested? They’ve been paid so they don’t care? They deliver through Just Eat and so they just blame each other? Terrible service and completely ruined our Saturday night.”
“The worst experience yet here. Paid fir a large carvery for my partner and the server would not give her extra meat and that is what you pay extra for. The beef was full of fat. And my meal took over 40 mins to come and was told 20. Had to remind a waiter that I was still waiting and it was not even busy. Absolutely terrible service and cost over 40 pounds. Really disappointed.”
“Good value for money for the food , drinks a bit pricey 95p for a dash of lemonade is ludicrous. Vegetables were all too hard , couldn't taste any cheese on the cauliflower decided it must be white sauce or bread sauce, it wasn't warm food it was lukewarm even though I rushed through. Horrible custard slice I took home.”
“A group of 10 staff and residents of a nursing home went for carvery lunch today 20th October 2022, the staff were very helpful and friendly and made us very welcomewith excellent service the food was delicious and prices good, we will be returning”
“Lovely family pub that a few colleagues and I visited whilst in stoke earlier this week 05/10/22
Had 2 farm house giant burgers and 2 all day breakfasts between the 4 of us and could t fault it at all. Anna the lovely waitress who took our order and poured us cracking pints really made us feel welcome telling us all about the history of the pottery industry! :)
Thanks again for a lovely time and hope yll ok pop in again soon!”
“We have returned to Brindley Farm once again for a meal and as always absolutely lovely food also we were looked after by Karen once more, she was new the last time that we visited and must admit her standards are excellent still .
Thank you to everyone there absolutely loved our meal”
“Second time in one week and still i cannot get the food i want for breakfast no apologies and I got told that the delivery has not turned up but I was told the same thing last week you seriously need to up your game you cannot treat customers that way please make sure you have at least most things on the breakfast menu thanks”
“All the staff were lovely and polite, we enjoyed ourselves very much especially for me as it was my birthday.
I feel though Greene King need to make sure they are not short staffed, we felt sorry for them- there was 2 people on the floor, was 3 on one occasion but then just 2.
they cannot do everything! we was polite to them too!”
“We can't fault Brindley Farm, we have never had a bad meal occasionally mentioned to them that some meat wasn't very good and always replaced with another straight away. The staff are very friendly and its value for money. Especially the breakfast.”
“Came yesterday 2adults and 2 children, ordered and took our seats. After 20 mins the guy from behind the bar came over to confirm our order and stated he had put the wrong table number on the order and said he would let them know. After another 15 mins the food came the 2 all day breakfasts were absolutely disgusting the sausage was burnt beans and mushrooms stone cold and the plate was swimming in grease. Sent both plates back, the 2 burgers looked like they were slapped together chips were dry and tasteless. The 2 breakfasts came out after the the other meals were finished. No apology this time the food was warm just looked like it had been microwaved the plates were swimming in grease again no apology the kids are a few bits off the breakfast and we left. Will not be ordering off the menu again in a hurry. Very disappointed”
“A young lady Cheryl there yesterday helped us load the app explaining everything very helpful and so polite even brought our desert especially as she thought she took our time up. Appreciated her so much thank you Cheryl. Will definitely be going again and my wife 100% agrees. X”
“Ordered food at 16.35, still waiting at 17.10, the lovely waitresses Natasha and Grave noticed we were waiting and went grab it. Carvery was ok a little cold for my liking but overall great pub grub”
“Visited the Brindley Farm Restaurant todayThursday 7th April to celebrate my birthday with my family.
I was not impressed by my whole experience.
There was not a member of staff on the reception, await of around 8-10 minutes before we received any attention.
There was a number of people waiting at the bar for drinks.
We ordered from the menu 3 rump steaks with accumpients we were advised there was a wait of 20 minutes .
We waited for an hour and then approached the bar and was advised the meal would be about another 20 minutes.
An hour passed but still no meal.
We again approached the bar and complained, a member of bar staff went into the kitchen, a wait of another 5 minutes.she came out with the meals and took them to our table with apologies saying they were short of staff. I enquired if the manager was available.
The meal which cost £13 pounds each was disgusting, the chips were dry as was the onion rings the egg yolks were hard, It looked as if the meal was thrown together in a hurry as if the order had been forgotten and certainly was not worth what we paid.
The young manager came to our table and apologised and told us it was due to staff shortages and she would refund the price of the meal. I showed her the meal and asked if she would pay £13 for this meal, she said no she would not.
I don’t blame the staff and I felt that the situation was down to young inexperienced staff.
I also visited the ladies toilets on the way out and they were disgusting as well, one toilet was out of use and the other two were dirty.
I got talking to another lady and she told me they had the same experience.
A table next but one to us left three meals untouched with a fork jammed into the vegetables as though in disgust.
I have used this restaurant many times but never been as disappointed as I was today.
My personal feeling about this was the staff are far young to cope and not supported enough was more experienced staff.
It will be a long time before I visit again.”
“My wife kitchen 🍛 curry scare with rice and chips 🍟 when it was served the rice and chips 🍛 🍟 were cold we asked for it to be redone. My Cheese Burger 🍔 and chips 🍟 were look warm.
For some reason the standards are dropping”
