British Airways Reviews

Name: British Airways
Rating: 1.71

1.7 Rating 305 Reviews

16 %

of reviewers recommend British Airways

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1.7

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	29 minutes
Returns & Refunds
Refunds Process	Difficult

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British Airways 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The experience with British Airways is the worst, in the second part of our trip to Milan after paying first class we were thrown to the last 5 seats of the airplane. we returned to Miami in jan 6, and out of 14 bags 12 are still MISSING! (two days after) The customer service representative was rough and maleducated( Mrs Jaquindr) In my opinion the whole business perspective and customer satisfaction is lost.”

Helpful Report

Posted 2 years ago

“HOURS on the phone to sort out flight changes. 3 different people and then THEY CUT YOU OFF every time!!! OVER AND OVER AGAIN BA customer service appears unfit for purpose. Nice enough folk but really. It's the 21st century. Get your act together.”

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Posted 2 years ago

“My first, and definitely last, time to fly with BA. First the positives, Airhostesses are friendly but really that's it!! The plane was cold, we were shivering, who is in the right mind would switch on aircon in January!! They gave light blankets but they were not good enough. Meals were so basic. Entertainment system was sub-basic, you can for sure find better videos on YouTube. Luggage is delayed, today is day 6 and BA staff over the phone say "call after 72 hours", all our cloths and kids cloths are in the suitcases, we wash what we had of cloths when they are in school and now weekend is coming so not sure what to do. Supervisor refused to talk "they are busy and can't talk to you right now". Tracking system is very vague, had to extract information from staff that they arrived to Vancouver on Jan 2nd but BA staff are just not bothered to hand them over to the delivery company. Told lady that our medications in the baggage, kids textbooks but in cold voice she replied "call back after 72 hours". I offered to collect baggage by myself but again very vague answer "call the Airport", asked her for BA phone number at YVR but she said "we don't have a phone number for you to call, call the main Airport". They seem to think this is funny and not appreciating the difficulty we are going through. Their policy states you cannot make a claim only after 21 days, would their CEO accepts their baggage going missing for 21 days? Honestly just avoid, not worth the price or the hassle, go for one or even two more transits but don't go through this stressful nonsense. I am willing to provide baggage tracking but I am sure nobody will communicate as simply they don't care.”

Helpful Report

Posted 2 years ago

“The worst customer service ever. They lost our suitcase 13 days ago and we have not news still. They ruined my Christmas holidays. I will never travel with BA again”

Helpful Report

Posted 2 years ago

“Why you did not resolved my baggage delayed claim! here is my case no. 23695996. It has been 3 months! Gosh”

Helpful Report

Posted 2 years ago

“What’s going on with BA customer services?? Taken 3 years to process refund, paid eventually into a now closed account. Bank can return money but only with the consent of BA. BA point blank refusing to communicate with the bank so we now have no way of getting our £1000 back!”

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Posted 2 years ago

“British Airways’ “business class” to Madrid is a fraud. Scamming people to think it’s business when it’s nothing but the front rows. No extra legroom, and the seat hardly reclines. Scam.”

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Posted 2 years ago

“We paid £250 so we could guarantee to sit together on our long transatlantic flight in the summer. Shocked to get on the plane to find that we weren't getting our promised seats and were sitting in different places on the plane. I've been trying to get hold of them to get a refund on the money we paid for the seats since we got back at the end of August (it's now mid-December). After emailing, calling and writing I've finally had a short impolite resonse to say we aren't entitled to a refund. Absolute rip off and awful customer service - I've spent ages trying to get a response from them and now finally this curt unhelpful reply. I think it's fair enough to ask for a refund on a service that was paid for and not provided.”

Helpful Report

Posted 2 years ago

“Lost one of my baggages due to delay in connecting flight and they put us to another airline during transit in Heathrow. Will never fly with BA ever again.”

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Posted 2 years ago

“Absolutely worst experience we have ever had as a family. We have flown multiple times around the world, and British Airways have no consideration for passengers and they comfort.”

Helpful Report

Posted 2 years ago

“Experience in buying flight ticket direct from British Airways. If the flight is cancelled by BA, do not replace to voucher. Instead, Ask for a refund, to buy a new ticket. Voucher,especially future vouchers, are very difficult to use for booking new flights. If you are able to book a new flight, you will not be given an e-ticket until 24 hour before departure, but e-ticket will be offered at a price 3 times the online price! Be careful with traps like that. Finally, I asked for a refund and BA promised to return my money, but until now (more than 2 months) the refund has not been credited to my credit card!”

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Posted 2 years ago

“I had booked about 5 months before my trip to India which ended a few days ago.. I bought a return ticket from Amsterdam to Lucknow via London and Delhi.. Onward journey went good.. My return journey was after a month.. At the last moment when I was checking in in Lucknow for Delhi, I was informed by Vistara Airlines if I knew about my flight from Delhi to London at 03000hours was cancelled and rebooked to leave Delhi at 1055 instead of 0300 as was originally booked by me. I was not informed.. British Airways had my email address and my mobile number.. They never called me and I never received any email about the change.. I am 81 years old person... British Airways expected me hang around for about 18 hours to board BA flight to London!!!. When I talked to their customer service and requested to provide me hotel accommodation or entry to lounge at the airport they refused.. My son who lives in Mumbai also requested Customer service of British Airways to help his 81 years old father with night accommodation so he could rest, they refused... I was so distressed and my BP shot up..I could have died.. They didn't care for my life at all...”

Helpful Report

Posted 2 years ago

“In May, we booked first class seats with BA through American Airlines. {BTW, American has top notch customer service and when you make a change, refunds happen automatically and seamlessly.} We got Covid in Amsterdam and had to stay longer than expected. Therefore, we had to change our flights twice, ultimately flying AA. I waited a couple of months for my refund from British Airways and finally called. I was told I had to email my request which I did along with my receipts. After multiple requests they have refunded about half of what they owe me. But the clincher is you cannot talk to anyone about a problem and even email replies say "Please don’t hit ‘reply’". Customer service is literally non-existent. I have emailed the execs whose email I have found online and once again received a "Please don’t hit ‘reply’" email, standard response saying, in essence, "you will hear from us when we get around to it". Truly, I have had better customer service from cut-rate domestic airlines in Mexico than from BA. I urge everyone to use any other airline if at all possible.”

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Posted 2 years ago

“Unhappy. Flight failed to land in time. Airline left the passengers in the lurch. Adequate help was much in wanting. Vegetarian food was bad. Booked for assistance but none responded. Prof”

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Posted 2 years ago

“Beyond disgusted with the fact that my baggage has yet to be delivered to me after 5 weeks of emails and calls to BA. Two pieces reported 29th September. BA responses are generic non specific and all attempts to speak to a customer service worker are obstructed. All this from an airline touting its values and claiming yo be one of the best in the world. Disgraceful does not fully describe their customer service.”

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Posted 2 years ago

“Firstly, I started the day in a 45 minute queue to drop my bag off in Manchester airport. BA have 6 desks, and 2 were open. A nice stressful queue to start the day. Cue an hour delay on our flight to Heathrow. Nevermind I thought, our flight from Heathrow is in 3 hours so it will be fine. Got to Heathrow and our flight to Las Vegas was also delayed by an hour. On this 11 hour transatlantic flight; I had my worst ever long haul experience and I would never recommend that anyone flies with British Airways. Our flight was at 4pm (UK time), the first meal came round about 2 hours anto the flight, they get to us and say they only have vegetarian left, this isn't acceptable. Then 3 hours into the flight they turn the lights off and turn the heating up high. It's 7:30 in the evening. They clearly want everyone to sleep so they don't have to do their jobs and serve us. I can't sleep in that heat and I'm on my way to Vegas so was watching a film or two. I asked for some more alcoholic drinks as I'm going to Vegas and would like to go out when I arrive (nothing excessive, just leisurely beers watching a few films). I'm told that the bar is closed because they need to save the stock for the return journey. This is 3 hours into a 11 hour flight to VEGAS and they don't have alcohol. This is APPALLING Service. Then 2 hours before we are due to land (1am UK time) the light get turned on bright and they come round with more poor food. Plus this time, one of the air stewards who was a rather large gentleman, showed us the top of his buttocks while bending over into the trolly. This was a very unpleasant and nauseating sight. The crux of the matter is BA doesn't seem to like or look after its customers, there are lots of good haul airlines out there. As an Englishman, it upsets me to say the my home country's airline is the worst I've ever used for long haul.”

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Posted 2 years ago

“I have been waiting since April for £1028 delay compensation and BA for reasons best known to them haven't paid despite ne having provided them with my bank details. I have completed almost every day to BA customer service but they say they can't force the payment's department to pay up. Absolutely despicable customer service”

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Posted 2 years ago

“BA has raced to the bottom. Website down for online check in. After an hour of attempts I called BA (impossible to find the number while in France). Agent told me. SO no banner running along the top of the page altering customers. Needless to say check in at the airport was a nightmare with two agents checking people in. Next, and not BA's fault, the baggage conveyor belt was not working. But BA had no contingency plan, no communication, no supervision. Finally they told us to just leave the bags and get tot he gate. You know what comes next. Bags did not get flight. In London the AA gate agent calls my name to inform me such. So off to Dallas and then PDX knowing my luggage will not be there. Next is to file a claim. BA should be a case study in how "NOT to RUN A BUSINESS". Total joke. AA should divorce this partner.”

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Posted 2 years ago

“My husband and I travelled business class from Washington DC to London on September 26 ba216 and from London to Delhi on September 27 on flight ba143. We paid thousands of dollars for the tickets. Food was terrible, service was poor and toilets dirty. The one dish my husband could eat chicken tikka ran out after 4 passengers. Told my husband never again!”

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Posted 2 years ago

“Bad customer services”

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Posted 2 years ago

British Airways is rated 1.7 based on 305 reviews