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British Airways Reviews

1.8 Rating 259 Reviews

18 %

of reviewers recommend British Airways

Company Reviews

1.8

Based on 259 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 9%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	29 minutes
Returns & Refunds
Refunds Process	Difficult

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British Airways 1 star review on 9th May 2024

British Airways 1 star review on 7th October 2023

British Airways 1 star review on 21st December 2022

British Airways 1 star review on 18th November 2022

British Airways 1 star review on 18th November 2022

British Airways 1 star review on 25th July 2022

British Airways 5 star review on 11th June 2022

20

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked and paid for what I thought was a business class seat on a flight to Athens. What I got was a premium economy seat. The first nine rows were business class seats, rows 10 to 16 were what should have been the premium economy cabin (but had been added to the business class section) which had less comfortable seats that didn’t fully recline, unlike the seats in rows 1 to 9 (I was in row 11). This is not a case of me being snobby, but simply a point of principle and a clear case of BA mis-selling. Had I known prior that I would be paying the same business class price but for seats that were less comfortable than other business class passengers on the same flight, I wouldn’t have booked. I complained on board along with several other passengers who also resented being scammed in that way. I also made a formal complaint to BA but was fobbed off. Apparently this is a long running scam, I don’t know how they get away with it.”

Posted 2 years ago

“We complain to be a over 3 weeks ago and I've had no response whatsoever apart from an automated message. We complained about house flight from Portugal to London where we had to endure twodrunk 60-year old something men. They swore constantly and were extremely disruptive for the whole flight. Despite being obviously drunk the stewardess served them even more alcohol! They constantly removed their mask throughout the whole flight. We are written to be a asking then why these people were served more alcohol despite being drunk and why they were allowed to keep removing their masks. This will be the last time we fly with British Airways. If they cannot control passenger then I think this indicates a real safety issue”

Posted 2 years ago

“A complete sham no customer service at all and I mean none , they just keep hanging up the phone saying call back later and this is day 3 of trying, how can they get away with this bad service,”

Posted 2 years ago

“I am trying to cancel my booking with British Airways more tha24 hours before my flight. However, there is no option on BA website for this. They keep moving you between the option of applying for a voucher for future travel. The 'Chat' option on their website is a ChatBot not a human. If you call it's a long wait. I'll never ever book with BA again. The most Bogus Airline.”

Posted 2 years ago

“We booked 6 business class tickets from Amstrdam to Toronto. It took 2 hours to check in in Amsterdam. On the way back because of cancellation we had to fly Economy from London via Dublin to Amsterdam. BA did not offer any compensations or acces to business lounge in Dublin. Never will we fly British Airways again!”

Posted 2 years ago

“My recent flight with BA was marvellous! Shannon an Australian airhostess on board Hyd to Heathrow was extremely kind and helpful. My elderly father, who has mild dementia was travelling in Business class got up and came looking for me (.I was in Premier economy) but lost his way..she gently brought him to me explaining that he had lost his way. All through, she seemed to tirelessly help everyone with a smile on her lips.In Business class Joe was kind ,attentive and went out of his way with my elder parents. Cannot express my gratitude enough! God bless them both!”

Posted 2 years ago

“Due to covid we were unable to fly on the dates as planned, called and moved flights to later date no problem, job well done. The new date was coming up and called BA to confirm when was the latest date we could leave to change our flights as was looking unlikely to happen again. I was told 4 hours before departure. Few days later with over a week to departure asked to change flights I was told No, cash refund was an option but it would be less than what we paid but could accept a voucher for full amount. There was no record of my call so had to take voucher even though I just wanted to move date again. Used voucher but surprise surprise I had to then pay a further £288 for the same flight but fit a more off peak traveling time. When questioned BA about this they just copy and paste automated response and don't actually answer any of your enquiries.”

Posted 2 years ago

“Re booked covid cancelled flights (twice) was told I had to pay an extra £2. BA took £4. Then put it back and took £102 from my credit card. It took 7 weeks to get it paid back. This wasn't about covid and cancelled flights it was about the unauthorised taking of money from my account. Several emails BA admit to several errors. I was lied to, many false promises even told money had been paid back and sort it with your card provider, which was false. I spent hours on premium rate calls to no avail and many e- mails. Although not a lot I would have paid interest on this money. And only through persistence I got my money back. When I asked for compensation I got a swift NO. Terrible arrogant service from supposedly Britain's flag carrier???”

Posted 2 years ago

“They took payment out of my account and then immediately sent me an email saying they canceled my one of my outbound flights as soon as my money was in thier hands. They gave no explanation as to why they canceled. They won't refund me even though they are the ones who canceled the flight. I was thinking I could just let them keep all my money and book another outgoing flight with another airline (an extra $600 out of my pocket) and then keep my reservation with them returning home. I was not even asking for a refund or for them to change dates. They told me if I missed the outbound flight (How can a take a canceled flight?!) , they would kick me off the flights I already have booked and paid for to come back! So basically they want to keep all my money and use me "missing" thier nonexistent canceled flight as an excuse to kick me off my flight coming back so they can sell that ticket to someone else and still keep my money as well. How are they able to get away with doing this? It's clearly intentional. It's clearly fraud. I reported them to my bank and they are investigating, so my bank/credit card company are going after them to try to recover my money. The customer service reps give robotic scripted responses and will not even try to help, and they won't let you talk to a Supervisor. BA is literally the worst airline I've ever dealt with. I should have booked through Air France like I usually so. They would never treat me in this appalling way.”

Posted 2 years ago

“5,50 hours flaying!! No coffee,no tea ,no food!! No tv for entertainment, Short seat handle, Seat not adjustable . Very bad experience I have had never ever .. Totally unhappy”

Posted 2 years ago

“Did you know you could exchange your Nectar card in Avio points with British Airways??And had a luxury holiday in Europe huh??Check this out🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰😍😍😍😍😍😍🤩🤩🤩🤩🤩🤩”

British Airways 5 star review on 10th July 2021

British Airways 5 star review on 10th July 2021

British Airways 5 star review on 10th July 2021

British Airways 5 star review on 10th July 2021

British Airways 5 star review on 10th July 2021

British Airways 5 star review on 10th July 2021

British Airways 5 star review on 10th July 2021

British Airways 5 star review on 10th July 2021

British Airways 5 star review on 10th July 2021

British Airways 5 star review on 10th July 2021

British Airways 5 star review on 10th July 2021

British Airways 5 star review on 10th July 2021

British Airways 5 star review on 10th July 2021

British Airways 5 star review on 10th July 2021

British Airways 5 star review on 10th July 2021

Posted 2 years ago

“Hello! I do not normally leave reviews, but today I have to! I want to thank you to specific person. His name is David O'Brien and he works at New Castle Office in England. He was excellent in helping me with my flight cancellation ticket issue. He went above and beyond to help me the best possible way. Because of him I will fly confident and I just wanted to recognize his effort and work. People like him should be recognized and rewarder! Thank you David O'brien, please continue to help other customers like me! Teodora”

Posted 2 years ago

“I've not even flown yet I am seriously concerned about BA as a reputable company. They used to be held in high esteem however, they wouldn't make the top 10 budget airlines today! No way of getting through to customer service. Wanted to amend a flight/car rental for a trip to Cyprus in july. The online service is always down, no way of amending a booking. A message comes up saying phone our customer service team to make changes. Phoned them 10 times, held on for hours listening to a recording of an apology for the wait. No one answered!!!!!!!, Before booking try and get in touch with them, you will change your mind, 100%. Don't say you weren't in warned!”

Posted 3 years ago

“Paid extra for a flight with one connection with British Airways. British airways canceled that flight without notifying me until I called them asking why it wasn't allowing me to check in, then they notified me of the cancelation. Canceled because they didn't get enough people on the flight. Then put me on alot longer flight with multiple connections. Did not offer any reimbursement. Terrible customer service. Would not fly again.”

Posted 3 years ago

“Cancelled a flight 3 months ago. Still no refund. Given me a total run around ., It's a disgrace to treat customers this way. They have reserves of £6 billion or so. Even saying they are short staffed, yet making 20,000 or so redundant. No excuses”

Posted 3 years ago

“Received and automated email from BA yesterday cancelling our inbound flight from Italy which is at the end of July. No explanation what so ever. Our Outbound flight and car hire has not been cancelled although all on the same booking. So I now have 3 one way tickets to Italy. This now creates a huge problem in receiving any refund from our hotel which I have booked separately and have paid the full amount. Obviously will not receive a refund for the outbound flight if we cancel that ourselves. Will never trust or rebook with British Airways again.”

Posted 3 years ago

“Had a great 1st Class flight. Wonderful”

Posted 3 years ago

“Great flight to LAX in January.”

Posted 3 years ago

“BA cancelled my return flight from Buenos Aires due on April 1st. It was impossible to contact them in any way or get any help whatsoever to rearrange the flight so, along with thousands of others, I was abandoned by BA to sort myself out and had to buy another ticket at a very much higher price. (BA disgracefully pumped up flight prices to exorbitant levels as their response to people being abandoned by them abroad). I applied for an e-voucher for the original return flight, which was refused as "you have started the journey". I applied for a refund which has been refused because due to EU regs they don't have to give me one!! Basically, British Airways have taken my money for service they have not provided. Surely this is fraud? It is still impossible to contact BA to speak to anyone. I certainly will not choose to use this unscrupulous deceitful company again in future.”

Posted 4 years ago

“They are the most unhelpful Company I have ever dealt with. They have become even worse during the Coronavirus crisis. They are difficult and deceitful to the point of being fraudulent”

Posted 4 years ago

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British Airways is rated 1.8 based on 259 reviews