British Airways Reviews

Name: British Airways
Rating: 1.71

1.7 Rating 305 Reviews

16 %

of reviewers recommend British Airways

Company Reviews

Questions

Metrics

1.7

Based on 305 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Avg Email Response Time	29 minutes
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

ph:+44-844-4930750

Write Your review

Tell us how British Airways made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

British Airways 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So I cant travel because of my COPD that I've had ever since I caught Covid and your CS team is telling me I cant get a £270 refund back on my card and can only get a voucher? Why are you scamming customers? I cant fly! Refund my money.So I cant travel because of my COPD that I've had ever since I caught Covid and your CS team is telling me I cant get a £270 refund back on my card and can only get a voucher? Why are you scamming customers? I cant fly! Refund my money for flight WH4ANB”

Helpful Report

Posted 3 years ago

“Literally...... British Airways does NOT care if they ruin your travel plans. They do not intend to help anyone after they take your money, cancel "parts" of your trip, leaving you stranded....causing havoc and chaos in your life (if you made the mistake with booking flights with them). Why does there customer service have the worst reviews of any airline? Because they DO NOT have customer service!! Why are they rated the 2nd worse airline company....? Read the reviews. Totally a sham company which is bewildering for UK to have such an awful airline. I have emailed, sat on the phone for days, tried to stupid chatbot ... still nothing. We all have better things to do (like enjoy the Christmas season) than to be screwed over by British Airways! Pandemic or not....unexcusable to hurt so many people.”

Helpful Report

Posted 3 years ago

“I arrived at LHR T5 a full 3 hours before my flight. Check in apps and machine’s were not working and the check in staff were overwhelmed. It took 2.5 hours to check in and a further 30 mins to clear security. The flight was then delayed for 2 hours. Really poor service at LHR”

Helpful Report

Posted 3 years ago

“Booked my flight on 8 October 2021 , for New Delhi - London - Toronto flight booking PNR - NJXRJ8 for 2 December 2021 . To my surprise , my flight segment New Delhi - London was cancelled and emailed on 12 November that is today , it’s a shame to know that seeing increase of demand in months time to destination with flights still on the route , people who booked earlier on cheaper price , there booking is cancelled without mentioning any appropriate reason . I will never book again with british airways , this is pathetic way to serve people after charging a good amount of money but still staying greedy . British airways - unethical , cheat airways”

British Airways 1 star review on 12th November 2021

Helpful Report

Posted 3 years ago

“A few hours before my family and I were leaving Nottingham for a Gatwick flight only to Antigua we were sent an email to say that we hadn't paid??? When the flight had initially been booked over a year ago, cancelled the first time by BA themselves and moved on to 23 October 2021, receiving email confirmations from BA...constantly being updated on change of flight times throughout the year. We all know flights are paid up front....With hours to spare, and no supervisors to take ownership of the call or us to show confirmation email trails, we were all stressed, and so not wanting to loose the separate accommodation taxis we paid for etc we relunctly paid the flight money again, advising we'd address the issue on our return....As soon as we returned home, we tried to contact BA to get the second payment refunded, again no one wanting to take responsibility to look through the audit trail. My partner and business partners use BA constantly throughout the year...we will not be using them again. Several phone calls and emails and a stressful start to holiday ..I am disgusted.”

Helpful Report

Posted 3 years ago

“BA has offered the worst customer service during the pandemic. The wait times when phoning are over an hour, and then the consultant will just drop the call half way through and you have to start again. I used to fly BA regularly so have had a number of flights that need rebooking etc. I won't be making any new bookings with this airline given the terrible service this past year.”

Helpful Report

Posted 3 years ago

“I booked and paid for what I thought was a business class seat on a flight to Athens. What I got was a premium economy seat. The first nine rows were business class seats, rows 10 to 16 were what should have been the premium economy cabin (but had been added to the business class section) which had less comfortable seats that didn’t fully recline, unlike the seats in rows 1 to 9 (I was in row 11). This is not a case of me being snobby, but simply a point of principle and a clear case of BA mis-selling. Had I known prior that I would be paying the same business class price but for seats that were less comfortable than other business class passengers on the same flight, I wouldn’t have booked. I complained on board along with several other passengers who also resented being scammed in that way. I also made a formal complaint to BA but was fobbed off. Apparently this is a long running scam, I don’t know how they get away with it.”

Helpful Report

Posted 3 years ago

“We complain to be a over 3 weeks ago and I've had no response whatsoever apart from an automated message. We complained about house flight from Portugal to London where we had to endure twodrunk 60-year old something men. They swore constantly and were extremely disruptive for the whole flight. Despite being obviously drunk the stewardess served them even more alcohol! They constantly removed their mask throughout the whole flight. We are written to be a asking then why these people were served more alcohol despite being drunk and why they were allowed to keep removing their masks. This will be the last time we fly with British Airways. If they cannot control passenger then I think this indicates a real safety issue”

Helpful Report

Posted 3 years ago

“A complete sham no customer service at all and I mean none , they just keep hanging up the phone saying call back later and this is day 3 of trying, how can they get away with this bad service,”

Helpful Report

Posted 3 years ago

“I am trying to cancel my booking with British Airways more tha24 hours before my flight. However, there is no option on BA website for this. They keep moving you between the option of applying for a voucher for future travel. The 'Chat' option on their website is a ChatBot not a human. If you call it's a long wait. I'll never ever book with BA again. The most Bogus Airline.”

Helpful Report

Posted 4 years ago

“We booked 6 business class tickets from Amstrdam to Toronto. It took 2 hours to check in in Amsterdam. On the way back because of cancellation we had to fly Economy from London via Dublin to Amsterdam. BA did not offer any compensations or acces to business lounge in Dublin. Never will we fly British Airways again!”

Helpful Report

Posted 4 years ago

“My recent flight with BA was marvellous! Shannon an Australian airhostess on board Hyd to Heathrow was extremely kind and helpful. My elderly father, who has mild dementia was travelling in Business class got up and came looking for me (.I was in Premier economy) but lost his way..she gently brought him to me explaining that he had lost his way. All through, she seemed to tirelessly help everyone with a smile on her lips.In Business class Joe was kind ,attentive and went out of his way with my elder parents. Cannot express my gratitude enough! God bless them both!”

Helpful Report

Posted 4 years ago

“Due to covid we were unable to fly on the dates as planned, called and moved flights to later date no problem, job well done. The new date was coming up and called BA to confirm when was the latest date we could leave to change our flights as was looking unlikely to happen again. I was told 4 hours before departure. Few days later with over a week to departure asked to change flights I was told No, cash refund was an option but it would be less than what we paid but could accept a voucher for full amount. There was no record of my call so had to take voucher even though I just wanted to move date again. Used voucher but surprise surprise I had to then pay a further £288 for the same flight but fit a more off peak traveling time. When questioned BA about this they just copy and paste automated response and don't actually answer any of your enquiries.”

Helpful Report

Posted 4 years ago

“Re booked covid cancelled flights (twice) was told I had to pay an extra £2. BA took £4. Then put it back and took £102 from my credit card. It took 7 weeks to get it paid back. This wasn't about covid and cancelled flights it was about the unauthorised taking of money from my account. Several emails BA admit to several errors. I was lied to, many false promises even told money had been paid back and sort it with your card provider, which was false. I spent hours on premium rate calls to no avail and many e- mails. Although not a lot I would have paid interest on this money. And only through persistence I got my money back. When I asked for compensation I got a swift NO. Terrible arrogant service from supposedly Britain's flag carrier???”

Helpful Report

Posted 4 years ago

“They took payment out of my account and then immediately sent me an email saying they canceled my one of my outbound flights as soon as my money was in thier hands. They gave no explanation as to why they canceled. They won't refund me even though they are the ones who canceled the flight. I was thinking I could just let them keep all my money and book another outgoing flight with another airline (an extra $600 out of my pocket) and then keep my reservation with them returning home. I was not even asking for a refund or for them to change dates. They told me if I missed the outbound flight (How can a take a canceled flight?!) , they would kick me off the flights I already have booked and paid for to come back! So basically they want to keep all my money and use me "missing" thier nonexistent canceled flight as an excuse to kick me off my flight coming back so they can sell that ticket to someone else and still keep my money as well. How are they able to get away with doing this? It's clearly intentional. It's clearly fraud. I reported them to my bank and they are investigating, so my bank/credit card company are going after them to try to recover my money. The customer service reps give robotic scripted responses and will not even try to help, and they won't let you talk to a Supervisor. BA is literally the worst airline I've ever dealt with. I should have booked through Air France like I usually so. They would never treat me in this appalling way.”

Helpful Report

Posted 4 years ago

“5,50 hours flaying!! No coffee,no tea ,no food!! No tv for entertainment, Short seat handle, Seat not adjustable . Very bad experience I have had never ever .. Totally unhappy”

Helpful Report

Posted 4 years ago

“Did you know you could exchange your Nectar card in Avio points with British Airways??And had a luxury holiday in Europe huh??Check this out🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰🥰😍😍😍😍😍😍🤩🤩🤩🤩🤩🤩”

British Airways 5 star review on 10th July 2021

Helpful Report

Posted 4 years ago

“Hello! I do not normally leave reviews, but today I have to! I want to thank you to specific person. His name is David O'Brien and he works at New Castle Office in England. He was excellent in helping me with my flight cancellation ticket issue. He went above and beyond to help me the best possible way. Because of him I will fly confident and I just wanted to recognize his effort and work. People like him should be recognized and rewarder! Thank you David O'brien, please continue to help other customers like me! Teodora”

Helpful Report

Posted 4 years ago

“I've not even flown yet I am seriously concerned about BA as a reputable company. They used to be held in high esteem however, they wouldn't make the top 10 budget airlines today! No way of getting through to customer service. Wanted to amend a flight/car rental for a trip to Cyprus in july. The online service is always down, no way of amending a booking. A message comes up saying phone our customer service team to make changes. Phoned them 10 times, held on for hours listening to a recording of an apology for the wait. No one answered!!!!!!!, Before booking try and get in touch with them, you will change your mind, 100%. Don't say you weren't in warned!”

Helpful Report

Posted 4 years ago

“Paid extra for a flight with one connection with British Airways. British airways canceled that flight without notifying me until I called them asking why it wasn't allowing me to check in, then they notified me of the cancelation. Canceled because they didn't get enough people on the flight. Then put me on alot longer flight with multiple connections. Did not offer any reimbursement. Terrible customer service. Would not fly again.”

Helpful Report

Posted 4 years ago

British Airways is rated 1.7 based on 305 reviews