British Braces Reviews

Name: British Braces
Address: Cameron Court, Solvay Road,, Cameron Court, Solvay Road,, Northwich
Rating: 4.73

4.7 Rating 2,834 Reviews

94 %

of reviewers recommend British Braces

4.7

Based on 2,834 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01606780260

Email:

georgia.thomson@legendgp.co.uk

Location:

Cameron Court, Solvay Road,,
Cameron Court, Solvay Road,
Northwich
CW8 4DU

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British Braces 5 star review on 27th June 2022

Dorothy Freeman

British Braces 5 star review on 1st November 2021

Valerie Brookfield

British Braces 5 star review on 18th February 2021

Guest

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased braces with plastic fittings for air travel. Clips do not fasten correctly. It seems likely that they should give an audible 'click' as they snap shut, but these will not do so however hard they are pressed. Further experiment shows that, whilst the clips work perfectly well for my lightweight summer trousers, they fail to shut properly on the waistband of a pair with a heavier, cavalry twill style cloth. When they are working and the clips snap shut they are extremely effective.”

Helpful Report

Posted 7 years ago

Hi Charles, I have had our warehouse bring the same item over so I can see for myself how the clips work. It does seem there should be a 'snap' shut on the braces. There could be two reasons why this is not happening; either the trousers that the clips are being clipped on to are very thick, or there is an issue with the clips themselves. I am going to arrange a phone call with you so I can understand in better detail the issue but I would also like to remind you we have a 30 day returns policy at British Braces if you are not satisfied with your purchase. We are very sorry you have felt you needed to leave a bad review and we hope our conversation and assistance will help you change your mind on the score given. I look forward to speaking with you over the phone, Many thanks, British Braces

Posted 7 years ago

“The braces that were sent were good and came in good time. However when I ordered I never received an email confirmation of the order. This would have been really usueful because I received an XL bow tie, now I don't know if I made the mistake or they did as I am a 16.5inch neck which doesn't relate to XL”

Helpful Report

Posted 7 years ago

Hi Ben, Thanks for your feedback, I have checked your order and it seems the Bow Tie you ordered is a standard fully adjustable size. I have had our warehouse staff drop one off with me so I can take a look for myself if these are sized 'XL'. The Bow Tie is fully adjustable from extremely small all the way through to XL. I have left a voicemail for you to give me a ring back so I can help you with the Bow Tie, alternatively give me a call on 01606 780 260 and I can go through this with you. Apologies for any inconvenience, Will (British Braces)

Posted 7 years ago

“Braces are ok but seem to have gone out of shape on the back just above the clip . Also made in China mmm not the best but probably not the worst . Disappointing quality but quick delivery.”

Helpful Report

Posted 7 years ago

“They are an anniversary gift for my husband who hasn't seen them yet, so I am unable to comment just now. They may well be average, good or very good but I have no way of knowing.”

Helpful Report

Posted 7 years ago

“I received your braces and was disappointed to discover that the straps are made of elastic rather than a rigid material. I did not see any mention of this fact in your product description and would not have ordered them if I had. At this point I will keep them as the cost of an overseas return is not worth the effort given the purchase price.”

Helpful Report

Posted 7 years ago

Hi, Many thanks for your feedback. We are sorry that you were not satisfied with the material used in these braces. We do have a silk range on our website that are not elasticated if this was something you would be interested in. If you have any future queries about the materials used in our braces, our customer service team are always happy to take an email or a phone call to discuss and explain the design of all of our products. Many thanks, British Braces

Posted 7 years ago

“Product did not arrive for Christmas. Customer services at British Braces have been helpful following this and are currently resending the product.”

Helpful Report

Posted 7 years ago

Hi Rose-Marie, Many thanks for leaving your feedback. We apologise the product did not reach you in time for Christmas, however we can confirm that the item was despatched from us on 19/12/2016. I understand our team have resent this item now. We care a lot about customer satisfaction so again, we apologise for the issues on behalf of a slow Royal Mail service, Many thanks, British Braces

Posted 7 years ago

“The product was good, arrived quickly and was as advertised. As far as the product goes, I have no complaints at all. HOWEVER - there was a confusion with the billing - I received - and paid for - two sets of braces instead of one. I did not complain about this as the sum of money involved was not great and it would have been more trouble than it was worth to try and sort the problem out. Also I can probably find a use for the spare pair But a much bigger problem was the targeted advertising that this company indulges in. I now see advertisements for "British Braces" on innumerable websites that I browse. This kind of aggressive marketing is counterproductive and I will not be buying from the company again, which is a pity as I quite liked the item that I received”

Helpful Report

Posted 7 years ago

“Delivery was quick but the packaging was very low quality and even dirty.”

Helpful Report

Posted 7 years ago

British Braces is rated 4.7 based on 2,834 reviews