Broadway Partners Reviews

Name: Broadway Partners
Address: Tithebarn Street, Liverpool
Rating: 4.60

4.6 Rating 284 Reviews

93 %

of reviewers recommend Broadway Partners

Company Reviews

Questions

Metrics

4.6

Based on 284 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

07595702569

Email:

anne.peters@broadwaypartners.co.uk

Location:

Tithebarn Street
Liverpool
L2 2DT

Write Your review

Tell us how Broadway Partners made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Better than BT”

Helpful Report

Posted 1 year ago

“Most of the time the connection is good however whenever there is heavy rain the signal drops. I cannot work out how the weather affects a fibre connection but it does . As we have had a lot of rain recently, we have also had our connection drop a lot of the time.”

Helpful Report

Posted 1 year ago

“Every one was helpful.”

Helpful Report

Posted 1 year ago

“Customer Service is Excellent. They are easy to get hold of my phone & email & respond promptly & all staff have been very polite and professional. I had a few issues at the beginning which is why I have marked as good and the team sorted it out the same day. I have much more reliable & faster broadband at a fraction of what I was paying before so I am very happy with Broadway Partners as a provider.”

Helpful Report

Posted 1 year ago

“Installation was painless and all the installers were helpful and polite. The service has been rock solid so far - fantastic to have decent broadband in our rural location at last. Four stars rather than five because there was a long time between the start of the project and a connection, although, to be fair, CV19 played a part in that. Also, there was little information forthcoming during the construction of the required infrastructure - any news, even if bad, would have been welcome. So, 5 stars for the actual product and service but somewhat less for keeping customers informed.”

Helpful Report

Posted 1 year ago

“I have only given ‘good’ because after showing interest we were left without any news for a long time. The installation took much longer than we were led to believe. There were problems, not all of Broadway’s making. Since installation, this was carried out at a convenient time for me, and has been a great success. Thank you”

Helpful Report

Posted 1 year ago

“Installation quick and efficient . All working well at present .”

Helpful Report

Posted 1 year ago

“All is working well speed as stated”

Helpful Report

Posted 1 year ago

“I have been impressed with all the updates about the installation of our broadband and all appears to be working well”

Helpful Report

Posted 1 year ago

“The staff were extremely quick to help with our enquiry and installation on Arran. If you know Arran then you will know that both mobile and internet are very poor especially in Whiting Bay. Due to the location the internet is much better but not great and we still get buffering on smart tv while watching Amazon Prime. Unsure who is to blame but bear this in mind that you will not get super broadband!”

Helpful Report

Posted 1 year ago

“After a few teething problems, I’m satisfied with both the operation and service I have received from Broadway. It’s a pity BT couldn’t take a leaf out of Broadways operations and customer service.”

Helpful Report

Posted 1 year ago

“Although it was a long time coming the service is very good indeed. Additionally, both the sales and support personnel are very helpful. Also, a recent outage was fixed within a reasonable timeframe.”

Helpful Report

Posted 2 years ago

“Would have given a five star but for the initial instalment delay”

Helpful Report

Posted 2 years ago

“Good company to deal with excellent customer service”

Helpful Report

Posted 2 years ago

“Broadband speed much faster than previous 2mgps from BT. The installers were friendly and professional. The signal strength can be a bit jittery and not a constant 90+ mbps, which resulted in my contacting technical support, who could have been better, and asked me to make repeated attempts at fixing the issue myself. I feel that BT would have been better in this respect by sending an engineer, something Broadway have not offered.”

Helpful Report

Posted 2 years ago

Hi Nigel, Thanks for your review and information. I can see in your support case there was an initial suspicion a Wifi extender may have been causing some interference but that has now been ruled out. Ideally, we need to conduct a wired speed test for you as wireless ones are only indicative and generally not reliable enough. Our team tried to contact you again on 7th Feb to arrange an engineer appointment but they've not been able to get in touch. I've asked them to try again for you though and we'll have someone take a look for you no problem at all.

Posted 2 years ago

“The admin, planning and communication regarding delivery of broadband was not good. We waited for over a year to have broadband delivered to our property. The original agreed route for the fibre to get to our property was subsequently ruled out and various alternatives were proposed, all of which were not viable but nevertheless delayed implementation. Broadway finally concluded that the original route should be used. Actual implementation was very good and the team did an excellent job of installation. I was delighted with the end result.”

Helpful Report

Posted 2 years ago

Thanks for your thorough feedback David, we've taken this on board for future planning and delivery and have a new system that will help improve communications going forward. Glad to hear the end result is great though. Enjoy the internet highway :)

Posted 2 years ago

“Very pleased with my Broadway instillation the speed and lower billing charge in comparison with Sky!My son-in-law was amazed at the difference when working from here!”

Helpful Report

Posted 2 years ago

“Broadway’s 106MBs is great compared with BT’s meagre 4MBs. However, doesn’t cope well with our property’s thick stone walls so we had ‘dead spots’. Broadway’s partner field engineer, Brecon Digital Services, recommended hard-wired access points and, whilst not cheap, these have done the job. So overall, great service but pity had to spend more to get the full benefit.”

Helpful Report

Posted 2 years ago

Thanks for your review Michael, we're also exploring solutions we can offer to tackle properties that struggle with Wi-Fi dead spots. Glad Brecon where able to get a solution in place for you though and you can take full advantage of your service.

Posted 2 years ago

“Staff I dealt with were excellent. Lower rating because website did not allow me to register my requirement as it kept referring enquiry to the future development of full fibre. I had to register as being in a totally different place on the island and the sort it out during a phone-call from your Glasgow office. I believe others have encountered the same issue, but it has not been resolved”

Helpful Report

Posted 2 years ago

Hi John, thanks for the feedback and we are aware of this glitch and has been reported internally. We're working on a solution to this as will be updated as soon as possible.

Posted 2 years ago

“Communication a bit slow for a time but once the roll out began, the service was swift and well managed. Installation technicians were very efficient, polite and helpful”

Helpful Report

Posted 2 years ago

Broadway Partners is rated 4.6 based on 284 reviews