“BT have just upgraded my broadband, during the upgrade there was an accidental break in service. I reported this at about 1700 on 27 December. A smart engineer arrived at 1100 on 28 December and tracked the fault back from the house to the cabinet, including checking the incoming wiring. All was fixed by 1230. First rate service. I also ended up with a SIM card that I didn't need, this was cancelled with a minimum of fuss. Thank you BT”
“After Virgin Media cancelled seven different dates to install broadband in our new house, BT gave us a date 4 weeks ahead, knot to it, came and we've had a good service ever since.
I'm usually a complainer, but in this case... BT did well.”
“I HAD TO CONTACT BT TECHNOLOGY DEPARTMENT BELFAST DUE TO A QUERY
WITH REGARD TO MY SMART HUB 2 I HAVE TO THANK SEAN FOR RETURNING
MY CALL TONIGHT WHEN HE CARRIED OUT A BROADBAND AND LINE TEST WHICH
WAS APPRECIATED TOGETHER WITH INFORMATION REGARDING MY EXISTING HUB.”
“Daytime help line (Doncaster) was great. No stupid list of idiot things to do. Tested line, very slow, engineer arranged for next day, arrived early, fixed 3 potential problems, including new master socket. Wireless fibre broadband speed went from 4 mbps to 40+ mbps.
Very pleased but this problem had been there for a long time and should have been fixed when infinity was installed. Indian chat help online was next to useless.”
“We needed wifi for our cottage in Norfolk and BT were the only answer all those other provider were no where to be seen with the professionalism and network. Great service and great connection. Well done BT and Open Reach!!”