BUILT/ Reviews

Name: BUILT/
Rating: 4.63

4.6 Rating 1,391 Reviews

91 %

of reviewers recommend BUILT/

4.6

Based on 1,391 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 86%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

07413810510

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good concept which needs to be promoted more”

Helpful Report

Posted 7 years ago

Thanks, Hardeep. If you can continue spreading the word, that will be a huge help! All the best, Christian

Posted 7 years ago

“Good service good price”

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Posted 7 years ago

And it's only going to get better! Lot's of exciting stuff still to come... Thanks, Christian

Posted 7 years ago

“The celotex I recently ordered was packaged well and delivered on the time given. The courier had over tightened the hold down straps and placed the celotex against the blocks, therefore crushing the celotex on the edges. Having used you several times this was the only problem, otherwise I would have given a maximum rating.”

Helpful Report

Posted 7 years ago

Hi Roger, Thanks for your valuable feedback. This isn't something we've come across before, but we're looking into it to ensure our high standards are consistently maintained while items are in transit. We hope to earn that extra star next time. See you at BUILT/ again soon! All the best, Christian

Posted 7 years ago

“Very modern approach to an old business. Site is very clean and well organised. Staff are helpful and on hand.”

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Posted 7 years ago

Nice one, Dave. Glad you like our new kind of builders warehouse! Cheers, Christian

Posted 7 years ago

“Have had two orders from you and been very happy with price and delivery and the goods, But i now see you are charging for delivery on orders under £75, as an enthusiastic DIY That has killed it for me.....”

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Posted 7 years ago

Thanks for your feedback! Have you tried our Instant Click & Collect service? It’s super-fast and totally free. Just order online and collect in branch at a date and time that suits you. If you can’t get to us (and your order doesn’t qualify for Free Delivery), Next Day Delivery is available from just £5. Check out www.built.co.uk/built-delivery for more info. All the best, Christian

Posted 7 years ago

“no problems, could have done with built holding more stock”

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Posted 7 years ago

Thanks, John! We continuously review our inventory to keep up with demand, so over 99% of items are always in stock and available in the quantities you need. We're making improvements to our systems every day, so this will only get better as we grow. All the best, Christian

Posted 7 years ago

“Ok.++++++++++(”

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Posted 7 years ago

Thanks! We’re always looking for ways to improve our service, so if you have any suggestions, we'd love to hear them. All the best, Christian

Posted 7 years ago

“Great concept good service freindly staff free hot drinks will always use them Azlan”

Helpful Report

Posted 7 years ago

Glad to hear we're your cup of tea, Azalan. See you at BUILT/ again soon! Thanks, Christian

Posted 7 years ago

“ordering online were almost hassle free as i could not order online due to there being not enough stock in, so i had to order by telephone. but when i called to put an item on hold it were done, but when i called back a few days later to have item shipped to site and taken off hold, i found it were problematic, and were promised call back after call back. Hence just a good 4 out of 5 given... i feel these are the areas most required by your customers, and require a bit of fine chooning.”

Helpful Report

Posted 7 years ago

Cheers, Michael. We're making a series of improvements across BUILT/ to ensure you get the best possible experience every time. Don't be a stranger. All the best, Christian

Posted 7 years ago

“Very clean, punctual builders merchants. Love shopping here for building materials.”

Helpful Report

Posted 7 years ago

Thanks, Ayaz. It's great to hear that our new kind of builders warehouse is ticking all the right boxes. See you at BUILT/ again soon. Cheers, Christian

Posted 7 years ago

“very helpful and understanding all round thank you”

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Posted 7 years ago

We've got your back, Paul. Thanks for choosing BUILT/ Don't be a stranger! Thanks, Christian

Posted 7 years ago

“Very good service. When an order was late staff were excellent at resolving the problem. Phones always answered. Just need to have enough quantity in stock of common materials like 2x4s.”

Helpful Report

Posted 7 years ago

Cheers, J. We've got your back! We continuously review our inventory to keep up with demand, so over 99% of items are always in stock and available in the quantities you need. We're making improvements to our systems every day, so this will only get better as we grow. Many thanks, Christian

Posted 7 years ago

“Excellent website and real time stock status makes ordering easy. Questionable customer service but all in all, Built is an OK supplier.”

Helpful Report

Posted 7 years ago

Glad you like our site. It's the easiest way to buy your building supplies, right? We're making improvements across BUILT/ every day, so don't be a stranger. We're going to earn that extra star! Thanks, Christian

Posted 7 years ago

“Excellent service however as stated some prices could be lower. The delivery promise is very useful and the staff are great”

Helpful Report

Posted 7 years ago

Thanks, Nadeem. We're glad you like it! We understand that price is important. That's why we offer low, fixed prices on the things our customers buy most. We don’t hide price tags either. So, whether you’re ordering online, in-branch, or over the phone, the price you see is the price you pay. They're competitive, upfront and clear-cut. Saving you time, as well as money :) See you at BUILT/ again soon! Cheers, Christian

Posted 7 years ago

“Excellent from Start to Finish, a little behind on deliveries but worked hard to get it here”

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Posted 7 years ago

Thanks, Lee! We're constantly making improvements to our service, so BUILT/ Delivery will only get better. See you again soon. All the best, Christian

Posted 7 years ago

“Good service”

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Posted 7 years ago

Thanks, Richard. We're always looking for ways to improve, so if there's anything you think we could do better, let us know. All the best, Christian

Posted 7 years ago

“Very good service. Very attractive prices.”

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Posted 7 years ago

And a very kind review to match! Thanks, Pertar. Hope to see you again soon. Cheers, Christian

Posted 7 years ago

“Staff is very helpfull. Delivery service is excellent. Materials are of good quality.”

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Posted 7 years ago

Thanks, Muhammad. If you like our reliable deliveries, you'll love our speedy Click & Collect. Come give it a go, we'll have you in and out in minutes. Thanks, Christian

Posted 7 years ago

BUILT/ is rated 4.6 based on 1,391 reviews