Bulb Reviews

Name: Bulb
Rating: 4.11

4.1 Rating 3,920 Reviews

77 %

of reviewers recommend Bulb

Company Reviews

Questions

Metrics

4.1

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Email:

katiethick@bulb.co.uk

Location:

155, Bishopsgate, London
EC2M 3TQ

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always attended swiftly to overpayment issues”

Helpful Report

Posted 2 years ago

“Great company. Their communication is always clear and concise and their App is so easy to use. The staff are also so polite and friendly and knowledgable. A very customer focused and transparent company, all companies should be like this.”

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Posted 2 years ago

“Only just joined Bulb, but so far very good. A least I can speak to a human being, and get a sensible answer, which is more than I could with my previous energy provider.”

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Posted 2 years ago

“Very helpful and useful information”

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Posted 2 years ago

“Not sure whether competitive or not but excellent customer service, always very helpful, polite, professional staff. Easy to get on the phone (unlike others who after dozens of options never pick up, keep you hanging for hours, then you give up and call following day, and so on for many days, still no human at the other end, very frustrating!). Bulb always responds quickly to email queries too. You get regular email updates and monthly email statements of usage and charges and I like the layout and colour and format of the pages. Excellent company, highly reccomend.”

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Posted 2 years ago

“Great customer service. They helped me when I had a lot of trouble with another company and sorted the problem out quickly.”

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Posted 2 years ago

“Bulb has kept us updated with information helped us with our yearly gas check. Assisted quickly when power failed and overall reliable.”

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Posted 2 years ago

“The chap was very helpful and solved all my problems. Regards”

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Posted 2 years ago

“BULB are a great company, especially the service over the phone. I would recommend them and have in the past suggested for my friends and family to switch providers. In relation to prices going up, I have been pleased with the emails and reminders I have received reminding me about any future changes.”

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Posted 2 years ago

“Whenever I have a query with Bulb, and that is not often and never to complain, I get positive quick responses. I am very happy with the service i get. Not Bulb’s fault price levels are where they are. Bulb now use Smart Meters to read my meters. Saves me a job.”

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Posted 2 years ago

“Sorted by problem out straight away very helpful and the customer service was excellent thank you Bulb”

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Posted 2 years ago

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Posted 2 years ago

“I had a good. Service and kindly people”

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Posted 2 years ago

“Fast,friendly and helpful”

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Posted 2 years ago

“When I was with BG it got so complicated understanding tariffs. Bulb is easy, great website. A child can understand it. Uncomplicated.”

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Posted 2 years ago

“excellent service”

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Posted 2 years ago

“Been with Bulb for few years now. Never had problems. They never change direct debit, only advise, but still your choice. Send email if needed they respond fairly quickly. Easy to send a meter reading every month then send on app. Detailed bill that is easy to understand.”

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Posted 2 years ago

“i have been with Bulb for a few years with no problems at all, i email them 3 days before the readings are required with the app ,and this works very well a great company well worth the 5 stars”

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Posted 2 years ago

“i have been with Bulb for a few years now with no problems, i send my readings once monthly and that works great for me.”

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Posted 2 years ago

“Excellent service very pleased with the way I was helped.”

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Posted 2 years ago

Bulb is rated 4.1 based on 3,920 reviews