“I love the coconut brushes. Very helpful customer service - a mistake in my order was willingly and promptly corrected. Packaging uses compostable beads.”
Thanks Margaret for your review. All our packaging is either reused from suppliers or biodegradable packing materials. The beads disolve in water and are the most environmentally friendly material we can find. We dont hesitate using it for this very reason. We've had the bottle brushes break in transit (similar to your product) so we dont leave anything to chance in protecting customers orders. We are not pefect, but strive to provide all customers with the best possible service. All you needed to do was let us know we sent a wrong product and we would happily resolve the situation. We've since looked up your order and could tell where our mistake was. We express posted the product out same day we were aware of any issue. Tracking says parcel was delivered within last 15 minutes (within 1 business day after we were aware of any issues). We cant take back the mistake, but hopefully we clarified your misunderstanding about the packaging and resolved your issue in a timely manner.
Regards,
Buy Organics Online
“The best chai. I’ve added half a teaspoon to a pot of regular black tea and every time I give it to someone new they comment on how nice it is and ask me what it is. Can’t have regular tea without it now. Thanks”
“Great to find at Buy Organics Online a regular purchase previously from another outlet but discontinued. Have reordered several times. Prompt service”
“I purchased a variety of juices from organics on line recently and found the service easy to use and delivery was prompt. The juices are delicious and have aided in relieving some health issues I am enduring T DiFilippo Lake Coogee WA”
“Wide range of products at better than shop prices. Easy to use online ordering system. Quick dispatch and arrival of good. Items were well packed to protect breakable items. Chocolate was specially packaged to prevent melting. Very satisfied customer.”
