Buy Organics Online Reviews

Name: Buy Organics Online
Address: PO Box 8506, Carrum Downs
Rating: 4.80

4.8 Rating 2,400 Reviews

97 %

of reviewers recommend Buy Organics Online

4.8

Based on 2,400 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Buy Organics Online 5 star review on 13th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They forgot my order. Good thing It was near to my work. When I visit them after two weeks of my order. Thats when they oly prepare my product. Thanks anyways.”

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“Not Received it yet.... Keep you posted.. Thanks”

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“Unfortunately I never received my package, as it was being sent to an old address. I emailed the customer service team the same day to try to change it but they did not get it in time and I never recieved my package.”

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“Products not arrive when advised they would be. Some products not as requested too. Not the greatest experience.”

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“I placed and paid for my order of Abode Surface Cleaner, then advised "Order Status Changed"!!!!! - my order was deleted and then credited and no reason given!!!!!”

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“I am still waiting for my delivery.”

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“Incorrect product was sent. Initial Customer Service email response indicated correct product would be sent with reply paid for return however not actioned as yet. Now have confusing status update saying Awaiting Buyer Return. Can’t return product without correct product and reply paid. Generally would buy more products as wide product range advertised. Not sure now given disappointing service to date. Obviously these are challenging times but I really wanted the product as local shops no longer stocking it.”

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“I have received the product I have ordered but customer service is not satisfactory. It took them 3 days for my order to leave their warehouse. This was really annoying since it was an urgent order and I had paid extra for Express Postage. I have contacted them through sales email address but have not received any reply.”

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“I payed for express delivery and it took too long to deliver. Six days”

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“Found it expensive.”

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“Very disappointed with the length of wait time for my delivery. From day of order it took 7 working days to arrive.”

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Hi Katherine, Thanks for the feedback. We received your order 6pm on Friday the 8th March which was after 3pm Aust Post daily pickup. The 11th March was public holiday in Melbourne so the earliest day we could send order was Tuesday 12th March which we did. Once the order leaves us we are all at mercy of Aust Post. Regards, Kylie

“I’m still waiting for my order to be delivered. The web site said there was stock but there is no stock!”

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“As a result of a prolonged shipment turnaround from a previous supplier I decided to try Buy Organics in the hope of finding a better customer experience. Unfortunately the time from order to the time the order arrived was over a week. Considering I also live in Victoria this was very disappointing. To make matters worse when I called to inquire what was taking so long the call went to message bank and I still didn't here back from anybody!”

Helpful Report

Hi Robert, Thanks for providing your review. We note that you ordered 5:42pm on Thursday afternoon and we dispatched your order on Monday with your nominated delivery option. The tracking numbers are specifically emailed to customers to monitor the progress of delivery themselves. As per the shipping and returns information on our site, we advise customers to lodge any late deliveries directly with chosen provider (either online or via phone) as soon as they are concerned. This initiates the process with these courier companies real time, when the customer decides. Typically a the standard response rate will be provided in 2 business days. We are available to assist after this period has passed but cannot do anything until this enquiry has been initiated. Whilst local courier deliveries "should" be next business day, there is no guarantee. Your parcel wasn't a next day delivery and took couple of extra days to deliver. You should want to consider choosing Australia Post next time, they are usually more reliable in delivering consistently within two days locally but never next day. Some delivery zones are also serviced better or worse depending on the competency of the local driver. If you see a pattern of delays, try another option. Regards,

“I was unable to apply a coupon due to a site error which required multiple emails and follow-ups. Eventually it was sorted out, but with so many other online companies to buy from, not sure if I'll use again...”

Helpful Report

Thanks David for the feedback. We acknowledge the coupon didn't work and it took a few emails to get the issue sorted. We did apply the discount on all of your products even though not all were eligible. We hope to see you back again as the prices we have on Dr Organic are the cheapest in Australia.

“Delivery was quick, but was sent the wrong product, and despite emailing customer service have still had no reply about this”

Helpful Report

Thanks Elyse for the review. When you replied advising there was an issue it was 10:22pm on Friday 22nd December when all staff were on Xmas break. We did reply on Jan 1st apologising and that we would resolve ASAP. We since express posted the correct product to you and provided you with a $10 store credit for the headache

Buy Organics Online is rated 4.8 based on 2,400 reviews