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Buy Organics Online Reviews

4.8 Rating 2,402 Reviews

97 %

of reviewers recommend Buy Organics Online

Company Reviews

Product Reviews

4.8

Based on 2,402 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

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Buy Organics Online 5 star review on 13th February 2024

Buy Organics Online 5 star review on 13th February 2024

Buy Organics Online 5 star review on 14th December 2023

Buy Organics Online 5 star review on 7th December 2023

Buy Organics Online 5 star review on 9th November 2023

Buy Organics Online 5 star review on 26th October 2023

Buy Organics Online 5 star review on 26th October 2023

24

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order a week ago for product that the website said was IN STOCK. I also paid extra for express postage, as I am travelling and needed this to take with me. They do not respond to email, and the phone never gets answered nor calls returned. Just voicemail. So, not only do I not have my product, I do not have any update, and they have my money. Stay away from these people - highly unprofessional, and I am thinking even a scam. I am reporting them to my credit card company.”

“Made an order for ber beads necklace and paid express, it arrived normal business time. Do not bother paying postal express. While waiting for order, I ordered same product from a different company on express and it arrived within 3days while I still waited for this order.”

“Order took 6 weeks to arrive. No follow up until I did. Not VG.”

“For the 3rd time in a row after ordering Udos oil, it takes a phone call from me to ask them about what's going on as no confirmation mail sent after purchase Then an email appears Money refunded with no apologies or comments as to why or when available AVOID”

“I placed my order on the 12 th March, I have left messages and have not received any reply or feedback,, and no update on my order..presuming I made a donation..”

“Don't advertise stuff as "ON SALE" when it is already more than 4 months out of date !!! That should have been thrown in the bin and not put up for sale, that is what I did to the Bread Improver I received from Buy Organics Online !!!!!”

Thanks, Henry for sharing your review. We clear products with all sorts of Best before or expiry dates clearly listed for customers to make informed decisions. Best before dates are not expiry dates. Often products stored correctly can last for years after these dates. This product was being sold well below cost with 50% discount and listed as: Bread Improver 250g Lotus - ON SALE BBD 18/04/22 In this instance, after your demand for a full refund was considered then not approved, we offered (as a very reasonable compromise) to cover the cost to ship you out new fresh stock, should you wish to purchase it. We're not sure what else we might have done so you could be informed prior to buying: The product title said: Bread Improver 250g Lotus - ON SALE BBD 18/04/22 The product description is included in the 1st line in bold: Bread Improver 250g Lotus - ON SALE BBD 18/04/22 Your order stated: 2 x Bread Improver 250g Lotus - ON SALE BBD 18/04/22 At any stage, you could have asked us, what BBD 18/04/22 means - we think it's clear enough, and apart from phoning you to check if you can and did read what you were purchasing there is nothing more we could have done.

“This company is very difficult to contact once you have ordered. An item was not packed in my recent order and I have been wanting to advise them but there are no email addresses or phone numbers provided on website. Frustrating!”

“I cannot believe how long it took to receive my apricot kernels. I tried several times to get some phone contact, eventually I had to resort to email to order, But noone told me I had to wait at least for two weeks before I received my order. Poor service all round.”

Thanks for your review, Victor. You emailed us on the 11th of July asking us to process another order to be sent out to you. We processed this order early on 12th July. Your order was delivered on the 21st of July which was around 8 business days. AusPost does list that it may take typically up to 6 business days and occasionally longer for delivery between our location and your location. Not sure what expectation you had on delivery time but the time for delivery of this parcel wasn't very far from standard timeframes. If you were expecting it within a couple of days, that was never possible. Had we been aware of the relative urgency we would have certainly suggested express post delivery which would have cut the delivery times to meet your expectations.

“Have not received my product yet”

“Honey was not creamy as advertised and claimed and didn’t taste creamy. The colour came dark instead of light brown seen on website picture.”

“The unprocessed bran which I ordered and paid for never arrived.”

“You’re asking for a review and I haven’t received my order yet LoL”

“can you please check why I have not received my good? there is three weeks past. I guess even I receive them it would not be as fresh as it should be. no happy with post office service. I will like you to resent the good again. kind regards Danielle”

“Still not received the order”

“Items sent to me were not actually the items that I ordered. Still waiting for a response from the company.”

“Very disappointed in the outcome of this order which has never been delivered to my address contrary to what the post office claims. Their response was next time make sure you register your parcel to ensure delivery!! I have had no response from Bio Organics confirming the parcel was correctly addressed!! will not be ordering again.!”

“Still waiting on my order which was place on 12 october 2020. Not pleased at all.”

Thanks for the review, Dolores. Your order was packed ready for collection with AusPost within 24 hours. We appreciate that AusPost did take nearly 4 weeks to deliver your parcel which was very slow and no doubt frustrating. Given you would be a local delivery, we do offer express shipping option for just $2 extra which you opted not to choose. With the lockdown in Melbourne and known delays in delivery times, this would have been a better option for you. Please feel free to post your negative feedback with AusPost.

“I am yet to receive my order... I had a similar order from NSW places at the same time that arrived in 5 days. This is in Victoria and it’s been three weeks.”

Thanks Anton for the feedback. We shipped your order the same day it was ordered. With the lockdown in Melbourne, a reasonable portion of our local deliveries was delayed with Auspost. We appreciate the frustration as it was shared. We prefer customers to have positive experiences and do our best to facilitate this. Please share your feedback with AusPost as they are directly responsible for the outcome.

“I havent received my product which i ordered several weeks ago which i feel will affect its shelf life”

Thanks, Teale for the feedback. We received your order on Saturday 19th Sept and shipped it the following Monday 21st Sept. The order was delivered 16 days later. The brown flaxseed meal is packaged well and stored in standard warehouse conditions, so the shelf life is not affected.

“I cannot possibly write a review. I have yet to receive the product I ordered on the 26th March!”

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Buy Organics Online is rated 4.8 based on 2,402 reviews