“First of all, the customer service is very precise and punctual, the prices for shipments are favorable and also on the intermediation.
As for customer promotions, in my opinion, they should only be done on sites where the buyer / customer often makes purchases and not on all online stores of which Buyee is a partner.
For this I put 4 stars; however Buyee remains the best site to buy items from Japan.”
“I used Buyee to provide access to Yahoo auctions which is a great way to find items which at very rare in the rest of the world.
I used their sniper tool to buy a Hasegawa model kit and it was all very simple.”
“Excellent customer service with quick responses. However, it may take 1-2 days for order confirmation. For popular items, sometimes it had already been sold out before Buyee confirmed your order.”
“So far I've made many purchases on Mercari and I'm very satisfied. For a few weeks I've been looking for some specific camping items and I found them easily on Buyee. The price was very good and the customer service seemed to be very reliable and helpful(they contacted me once with a question about one of the products). The shipping cost can be a bit expansive but thanks to the lot of coupons it can be reduced. For my last shipment, I got like 1000 yen discount!”
“I have had some transactions with buyee to buy stuff from mercari. Most of it went smoothly.
Pros
- Full English support. You don't have to use Google translate to communicate with the seller and risk miscommunication. Customer Service is rather responsive, though I think recently it took them longer to reply. A few years back, they'd reply within the day or early the next day.
- You get updated with the status of your order (bought/arrived at warehouse/etc).
- The flow is clear and detailed.
Cons
- Not recommended if the item you're interested in is highly sought after. There is a delay between when you confirm the order and them buying it, so there's a chance that it'd get sold out before they could secure it for you.
- Also not for items sold in bulk and if the request is complicated - "I only want Item A from Event A but not Event B, but need Item C from Event A and Event B" - it's hard to tell what you really want unless the listing clearly distinguished them by numbers/labels. I explained it to one CSR but another CSR would take over and ask again, the cycle seemed endless. I ended up getting extras because I just wanted to buy it before someone else did.
- The service fee is the same for all item prices. Even when you're buying a 300 yen item, you pay more for the standard fee which is at least 500 yen. I wish they could lower it for smaller items.”
“Mercari x Buyee open up the service to international buyers to get rare second hand items from Japan. As a first time buyer I was offered a 4000 yen free shipping coupon + 1000 yen off 2nd purchase coupon. I managed to find some cute clothing for a really good deal and it just arrived today! Everything was great! Highly recommended”
“Buyee x Mercari has teamed up to provide so many rare affordable items to international seller. Before this buying on Mercari was impossible! As a first time buyer there was a sweet deal for 4000 yen off international shipping + 1000 yen buying coupon for second purchase. My first purchase actually just arrived today, it was a set of Harajuku styled clothing for a really good deal! Really happy with the purchase, product delivery and speed of delivery was quick with EMS. Considering it’s the pandemic it only took a couple of weeks to arrive. Thanks! Will use your service again .”
“he time has come, everything is ok and I am satisfied, but sometimes the parcels are too large, although the content could be sent in a much smaller package, too much packaging material therefore also the expensive postage”
“I always travel to Japan due to business duty and do shopping but during COVID-19, there is no travel allowed. I found that using buyee to shop my favorite items like golf club, it is very easy and enjoy so much! I can also bid any items in yahoo auction which is great ...
Here you buy!”
“Buyee is not perfect, but i´m sure they are working on it ! I´m so happy with their service that i haven´t even try some other site to buy from Japan,it´s that good for me. If you´re concern or in doubt about something,just ask them to help you out.It´s that simple.”
“I’ve been using Buyee for some time already. Easy to use and reliable.
I have to say their service fees are expensive, but worth the money, especially the protective packaging, they really do a good job protecting your items. Overall I’m very happy with their services.”
