“Terrible - will most certainly not order from this site ever again.
Firstly I order items which im told will be with me in two weeks, only three weeks later without any update I contact them to find out myself it’s an additional 8 weeks. Despite the fact on the site it still today says two weeks!
Then I order some new chairs which say are available for next day delivery to then be told it’s a further four days!
This is completely unacceptable to offer false and inaccurate delivery dates on your site, followed by zero communication on any such delays.”
“I would review 0/5 stars if possible. Believe the reviews, this company should be avoided at all costs.
The desk sent was not as pictured on the website. When contacting customer services (incredibly slow at responding) they state that "some table tops might vary" and that I received "Phase 2 Compliant MDF" (a hugely inferior and cheap bit of tabletop that was received very messy with some small damage. Customer services have no interest in providing any service to customers. I am offered to return my item back to the warehouse (to arrive within 30-days), but its incredibly heavy and needs to be returned to Ireland so it is so cost-ineffective to do so and they have delayed in contacting me that I am very short on time, so now I am stuck with the desk.
When enquired if it is possible to pay extra for the correct desktop as pictured, the email is ignored. I would guess that it is no longer available, however, the marketing images and description on the website are not changed.
Further, the continual "Sale ends in..." ticker on the website just resets daily! Another illegitimate marketing ploy.
I will be seeking to take legal action against this company.
DO NOT BUY FROM byKALLEVIG”
“Delivery took several months(!) and now have to arrange return shipment on my account as I don’t t have a use for the item anymore. Overall very bad experience, so not recommend!”
“Our chairs were not dispatched on time, the website said next day delivery and this wasn’t fulfilled even though delivery fees are extortionate. The courier sent an email telling us to expect delivery on a Tuesday. Waited in all day and they didn’t appear. They sent another email the next day to say it will arrive that day. Due to work commitments we were not home to receive the parcel, so they delivery driver took it upon himself to throw it over the garden fence. Goods in the excess of £500 just casually tossed over the fence. The company then sent us a picture to show us that it had been delivered. After making a complaint I was informed that they have had numerous issues before with this courier but rather than change them to prevent further issues to customers they were going to investigate?!? Not happy at all! I wouldn’t purchase from them again.”
“Ordered two chairs and only one was delivered. To try and get this resolved is ridiculous. I have to download, print and return an affadavit and then my claim will be investigated. Wouldn't bother”
“I have had bad customer experiences from time to time. We all have. Things happen. I'm not normally one to write negative reviews online.
However, when there's a series of negative experiences with one company demonstrating consistent poor quality goods, and poor customer service, I can feel prompted!
I ordered a desk from their website. I knew there would be a lead time. However, 6 weeks later they email to say they never had the product they sold me but they'd be happy to send me a smaller one at no extra cost. Oh, thanks.
I insisted on the size I ordered. So they scramble to find me something. Maybe the lowest quality they could source. It arrives with two areas of significant damage to the top, metal damage to the leg, a non-functioning connective rod and a plug socket with only one pin pointing in the right direction.
So of course I complain. Yes their portal system for complaints in annoying but it's not terrible. "Throw away the plug and the rod," I'm told. "We'll send new ones." Sure, great for the environment. They send me a plug from amazon. Wow. "Fix the damage yourself and we'll reduce the price a bit." The new connective rod they send is bent and looks terrible. The desk top doesn't fit but "don't worry we sent you sticky pads."
In short, I bought this desk "new" at significant cost and it looks like something I might have bought third hand from a dodgy guy at a market. I've really never experienced anything like it. I was angry at first but now when I look at my ridiculous desk with its damage and wonky rod I find it quite comical.
I don't want to underplay it with humour though. The company is terrible. Unless you have an extremely high tolerance for disappointment and a philosophical outlook I'd recommend using a more reputable company.”
“Worst customer service ever on top of a failed product - office chair with key part that shattered after just a few days. Avoid these guys - they are a really shoddy outfit”
“keep on getting promotion emails from this company email domain that my order was shipped and that soon I will be able to track it through GLS. I have never ordered anything from this company.”
“Ordered 2 office chairs, and they charge for delivery by the way and proceeded to delay delivery . In the end I cancelled my order on the 18th of January 2022 and still waiting for my refund. When I chat to them, they keep saying the refund was processed and the date keeps changing. Do not deal with these cowboys ! Still waiting for my refund.”
“Absolute pile of cr*p. bought an adjustable desk as it seemed like very good quality.
1. Top part arrived within good time, bottom part was then lost apparently. After 2 weeks, when I said I wanted to return top because they couldn't give me a suggested arrival time I was told I'd have to pay for return myself!!! They eventually conceded and agreed to send replacement legs which arrived within a few days.
2. In any case, top part had a massive dent in it once it arrived.
3. Legs eventually arrived but:
3a. one of the screw holes was defective so the screw won't go through it and metal stand therefore not entirely secure
3b. holes on underside of top didn't align IN ANY WAY with the legs. Was told that in order to get this fixed I would have to go through some laborious process involving making a video and sending everything back (no doubt at cost to myself).
Deciding that it was easier to just make new holes myself, I did. And eventually attached legs to top. None of this should have impacted the adjustable mechanism. Table worked fine in terms of moving up and down. FOR 2 DAYS. Having not touched it over xmas (about 8 days) I have gone to start work and the mechanism is no longer working. Have tried resetting, and followed all advice for troubleshooting. And the power pack just clicks.
Personnel working for ByKellevig perfectly pleasant, but the product is a pile of nonsense. I am soooooooooooo disappointed. Now I have what is effectively a standing desk and completely the wrong height and a sore bank balance. total and utter nonsense.”
“Just canceled order as delivery dates just keep getting moved back.Should have been 8 days already up to 2 months.A real lack of any communication from the company.”
“Really avoid this company! The small print says you have to pay for return to uk depot which is in Ipswich! For me that is £150 to return a £700 table. Delivery was a nightmare. And they do claim you can’t damage delivery box if you want to return - even though the one I had already had been resealed.”
“We bought the “intelligent” office desk that can be used in either a sitting or standing position. If you have time to waste then this is the desk for you. The desk arrived in two parts, first the top and then the legs after chasing.
The instructions to assemble the desk are out of date, the assembly has been “improved” for customer benefit apparently but not the instructions to go with them which still show the old parts.
And now we’re still trying to fix the desk top to the legs with silicone pads we don’t have and the instructions they send (which weren’t with the original delivery) don’t match what we’re being asked to do.
So maybe the Wishbone chair is the thing to buy, I won’t be buying anything else I’ve wasted too much time already”
“I would really recommend against buying from this store. I bought a table, which arrived in a very heavy wooden box. The box is designed so that you can't reseal it and it's very hard to open without damaging it. There are sharp staples all around the edge and the wood splinters as you pull them out.
Conveniently, the return policy states that you can't return it unless it's in 'unused original packaging'. If the box shows signs of use, you are charged a 30% fee. On a £700 table, this is substantial. Because it's an online only store, you don't actually see the product unless you open the box.”
“Avoid this company at all costs, they tried to scam me out of nearly £1000 for chairs I never ordered. They seemed to employ a fake debt collection company to threaten me.
I suspect that most of their reviews are false, and they have a habit of reporting bad reviews as false, knowing most people won't bother to upload evidence to prove them correct.
No wonder they removed their review section on facebook.”
“Had a slightly unsettling feeling the moment I ordered my chair from this company. It took 2 weeks to arrive, despite stating "in stock" at the time of order. It arrived well flat-packed but was missing 1 of the 5 wheels required, rendering it unusable. Called them immediately asking for the missing wheel to be sent. Received a very vague response - was asked to send video evidence of item missing (?!) and a copy of my shipping label and was promised someone would respond asap. 24 hours have passed and no one has replied. Guess my gut feeling was right. I ordered this product https://bykallevig.com/en/product/office-chair/?attribute_pa_color=brown&attribute_pa_backrest-type=soft-pad”
“Absolutely terrible quality of the chairs. It has been discoloured after just one week I I order 4 chairs in black) paid over £500. I was given a "professional" advice from "bykallevig" to fix the slight discolour on the seat with a black marker.
Waste of money !”
