“I’m sorry to say I’ve not had a good experience with this company. Not only was the wishbone chair I purchased extremely uncomfortable but returning it has proven strangely difficult. I still haven’t received a refund and customer service won’t respond to my emails. I would never deal with this Kallevig again.”
“Made order on 26th Oct and had to pay over £50 for delivery of 4 chairs promised within the week. Got final chair delivered yesterday and the other 3 only delivered a couple of day's ago. Terrible customer service on all issues to do with delivery and astronomical fees charged for delivery which would be only marginally more expensive to (dare i say it) have bought identical chairs via Amazon where at least they have a decent customer service. The only reason i didn't buy these on Amazon is that i try to support the little guy. The independents but when we get treated like this then i won't be doing so again.
Chair quality - okay - wood easily scratched so not sure they are durable as just varnished cheap wood made to look quality.”
“Mixed results - I ordered 3 chairs on the 23rd June and received them 7 days later - not quite the 3 day delivery time the website promised on the product page for that chair, but not too bad and we like the chairs.
Hence we then ordered another 3 of the same chairs on 30th June (based on the same promised delivery date on the product page) and heard nothing for a week so chased the order status. I was then told it would be at least 4 more weeks for delivery as they were out of stock in Ireland and the chairs were being shipped from their overseas factory. Obviously I was a little frustrated at this as the page for that chair clearly said a 3 day delivery time, plus they force you to pay a 'premium' delivery charge of £49 - makes sense when the delivery time is a few days but several weeks definitely doesn't warrant a premium delivery charge.
What is worse is that their customer service team have so far just tried to fob me off by saying there's an FAQ which states delivery times might be longer. If they'd have held their hands up and said sorry, it's much longer than advertised so we'll refund you the delivery charge then I'd have been happy and given a much better review. As it is I'd say proceed with caution and double check everything before ordering - they clearly have no scruples when it comes to showing false stock levels and fast delivery times on the product pages to hook you in and then refusing to budge when they then don't deliver. There's definitely no sense of wanting to treat their customers fairly or get repeat business, just make a quick buck, I won't be returning.”
