“I wouldn't give any stars if I had the choice. I ordered a rear differential and instead they sent a front differential. There is no one to answer phones and they do not email you back. I have submitted a return so hopefully I will get my money back. I will be turning them in to the better business bureau cause this is not how a business should work. Very unprofessional”
“I only chose one star to leave a review. This company or so called company doesn’t even deserve that! However, I purchased a part for my vehicle, just like mentioned in the reviews, once they get your money, your literally waiting days to weeks for shipping info, with no feedback. The telephone number they have listed is a joke! I had to send threatening e-mails, stating I would contact the authorities,if I didn’t receive any shipping info, or I would need a refund immediately to get my vehicle fixed. My car has been in the shop for over 2weeks and nothing from this Company! If you don’t threaten them, they’ll take your money and run!! No care in the world about your situation. I’m still Ubering everywhere just to get around. I have teenagers who are in sports and they haven’t been able to attend! I can go on and on how this has inconvenienced my life! The stress carpartsdirectstore has placed upon me is unreal! No integrity, and the least bit concerned about you! I’ve already reached out to the BBB. This company needs to be SHUTDOWN!!! Please, I beg of you, DO NOT waste your money or your valuable time. Run away as fast as you can and don’t look back!! This is on behalf of myself and those he’s already robbed of their time and money!! They’re TRASH to say the least!!!”
“I ordered a break booster and pump for my 2010 Toyota Prius. I paid $600 and only received 1 part that I could have purchased new from Toyota for $500. Car parts direct never responded back about the missing part or to return my money. You can’t reach them by phone and they won’t return your email. This company is a scam. Don’t waist your time with these people they will rip you off”
“Company is a scam. Sent the wrong part. Reached out serveral times and nothing. Seems that once they have your money that’s it. Filing a complaint with the BBB. they need to be shutdown.”
“Ordered a replacement seat belt system for my 2013 Subaru Crosstrek. Paid at purchase and eventually received the part. Unfortunately, their part has the same symptom mine does for which I was seeking a replacement!
I sent two emails which were never answered explaining this issue with their part and seeking a resolution.
I then went to their website and sent a message via their website which also remains unanswered.
Car Parts Direct has very poor customer relations and even poorer customer communication.
It appears that once they have your money, you are on your own.
I would not suggest this Internet company to anyone. Look elsewhere.”
“Ordered a front differential for a 2005 Toyota tundra $469. No phone number. Email several times no response. DO NOT USE CAR PARTS DIRECT. They're scammers who needs their ass kicked”
“Well I order a part and they took my money off my credit card 168.00 and I am calling my credit card and I am retired from the DOD AND I BA E CONNECTIONS YOU FUCKED WITH THE WRONG ONE THIS TIME IP ADDRESS YOU CAN FIND PEOPLE”
“It's been 7 days since ordering parts.. Not shipped and zero communication of when it may ship.. I have customers waiting for their car.. this is unacceptable business practices..”
“This place is a scam I’ve been waiting for my car part for over a month that cost me $318.00 & cost me to lose my job ! I am taking legal actions against these common criminals!”
“I placed an order for a part and it was shipped but was defective. I submitted a
return so I could ship it back and get a replacement item and cannot get a response.
I have found that this company is a scam and ships out poor quality products and
will not replace them. I have tried to contact for 10 days now. Do not use this
company
Jennifer Woodall
Bill's Auto”
“I would rate a zero if that were possible. I placed and order 9 days ago and it has yet to be shipped. There is no customer service representative to speak to and they do not respond to their Chat site or emails. Fraudulent site for sure.”
“The part I ordered came damaged and didn’t work. No one picked up the customer service phone number after many attempts and they stopped responding to emails when I told them what was wrong.”
“Never buy from this place! They don't respond. They send junk parts. They don't refund you your money. I'm trying to get help with my bank right now to get my $430 back. Junk turbo. I even returned it to them. I wish I has read these reviews before I did business with them.”
“They deserve zero stars. Nonexistent customer service. Live chat, email, and phone calls were not answered. My part never came. The only thing they are good at is charging your card for parts you'll never get. Scammers”
“I order a part. The part didn't come nor did the respond. I finally received an email that said they could not find my order under my name. Though they took the money from my account and I had a order number 10312 from them for a cradle. I sent proof of Internet receipt, they never emailed nor called back. If you call number you have to leave message no matter what number or extension. This company needs to be closed down and need government involvement into their activities. Don't mess with any company that has no one to answer their phones nor respond in a timely matter to emails. I pray God return to those whom the they done thief by betrayal to seventy times seventy.”
