“The company is legit, although the shipping is slow. They provided good customer service and if they stock the part you need, I wouldn't hesitate to use them.”
“Ordered a 57012 radio for a 2012 Camry. First unit sent was inoperable, but the warranty process worked out in the end, and I got a replacement unit sent out for no charge. The second radio worked excellently!”
“I ordered an electric power steering assembly, after a week of waiting, I sent an email inquiring about my order, a few days went by, no answer. Thinking I got scammed, went and looked for reviews, now I was convinced I ordered from a less than desirable supplier. Then out of the blue my email was replied, stating that the part was still being removed, inspected, cleaned, and to expect delivery in another week. I replied my thanks, and that I will wait some more. A week passed when I received notice from UPS, the part was on its way! I was cautiously optimistic, sure enough part arrived, definitely used but well packed. Excitedly I installed. I was pleasantly surprised when all worked as it was supposed to, problem fixed!!!! It took a little longer than expected, but I am satisfied, and will order from them again for future issues with my aging vehicles.”
“They got my money. They sent me a UPS tracking but they never shipped the part. Emailed them with no response. After calling several times, I canceled my money and got my money back through paypal.”
“ABSOLUTELY DO NOT BUY FROM THEM
I ordered a part about a month and a half ago. took about a week to get a shipping label and arrived on time, only it was the complete wrong part. I filed a return request less than 30 minutes after receiving the part and didn't get a response for 2 weeks and a second threating email. when they replied they attached a return shipping label for ups and promised a refund as soon as they received the part. they've had the part back for 3 weeks already and not even a whiff of a refund.
when you scroll through these reviews there are a few 4 stars and a few 5 stars that all read exactly the same. almost as if someone who works there wrote them all to falsify their reviews.
their business is linked to an address in the middle of the woods in nova scotia miles from the nearest town. their email is very unresponsive and their phone number is a voicemail loop.”
“Too bad I didn't read these reviews first. They advertised a properly cleaned steamed intake manifold and sent the dirtiest manifold full of leaves and debris they could probably find with gaskets sill hanging off. I honestly will not be able to say if this manifold is without cracks and defects until it is taken to a shop with the means to properly clean it. Apparently they don't accept returns, so SOL.”
“I bought abs actuator for Prius 2015 they sent me one part only I tried to contact them few times. Nobody respond. Finally through PayPal I was able to get refund but the shipping cost on me. And the shipping location was in Canada which cost me $83 do not buy any product from them. They're not reliable”
“Terrible business practice! They failed on the only guarantee they made! rust! badly rusted product! I puchased a for a show car and poder coat couldnt even hide this if we tried. Judging by other reviews claiming to have gotten the wrong part, impossible to get a refund, and the contact # being dead. I'm lucky to have even gotten the correct part.”
“I ordered an evaporative emissions part for my 2003 Lexus. It arrived on time. My mechanic installed it. And it works.
I don't know about returns and refunds, because the part they sent Worked!”
“I wouldn't give any stars if I had the choice. I ordered a rear differential and instead they sent a front differential. There is no one to answer phones and they do not email you back. I have submitted a return so hopefully I will get my money back. I will be turning them in to the better business bureau cause this is not how a business should work. Very unprofessional”
“I only chose one star to leave a review. This company or so called company doesn’t even deserve that! However, I purchased a part for my vehicle, just like mentioned in the reviews, once they get your money, your literally waiting days to weeks for shipping info, with no feedback. The telephone number they have listed is a joke! I had to send threatening e-mails, stating I would contact the authorities,if I didn’t receive any shipping info, or I would need a refund immediately to get my vehicle fixed. My car has been in the shop for over 2weeks and nothing from this Company! If you don’t threaten them, they’ll take your money and run!! No care in the world about your situation. I’m still Ubering everywhere just to get around. I have teenagers who are in sports and they haven’t been able to attend! I can go on and on how this has inconvenienced my life! The stress carpartsdirectstore has placed upon me is unreal! No integrity, and the least bit concerned about you! I’ve already reached out to the BBB. This company needs to be SHUTDOWN!!! Please, I beg of you, DO NOT waste your money or your valuable time. Run away as fast as you can and don’t look back!! This is on behalf of myself and those he’s already robbed of their time and money!! They’re TRASH to say the least!!!”
“I ordered a break booster and pump for my 2010 Toyota Prius. I paid $600 and only received 1 part that I could have purchased new from Toyota for $500. Car parts direct never responded back about the missing part or to return my money. You can’t reach them by phone and they won’t return your email. This company is a scam. Don’t waist your time with these people they will rip you off”
“Company is a scam. Sent the wrong part. Reached out serveral times and nothing. Seems that once they have your money that’s it. Filing a complaint with the BBB. they need to be shutdown.”
“Ordered a subframe mount for a Nissan Sentra. Received less than a week, no issues. Received tracking info as soon as it was shipped. Read these reviews shortly after ordering and got nervous but everything went smoothly and now got the car rolling again.”
“Ordered a replacement seat belt system for my 2013 Subaru Crosstrek. Paid at purchase and eventually received the part. Unfortunately, their part has the same symptom mine does for which I was seeking a replacement!
I sent two emails which were never answered explaining this issue with their part and seeking a resolution.
I then went to their website and sent a message via their website which also remains unanswered.
Car Parts Direct has very poor customer relations and even poorer customer communication.
It appears that once they have your money, you are on your own.
I would not suggest this Internet company to anyone. Look elsewhere.”
