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CareCo UK Reviews

4.2 Rating 202 Reviews

79 %

of reviewers recommend CareCo UK

Company Reviews

4.2

Based on 202 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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CareCo UK 1 star review on 7th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a great phone call conversation with Will about which scooter to purchase for my mother with a bad hip. He was patient with my questions and gave me the best choice for our needs. Spoilt for choice but great communication and pricing budget narrowed it down to what we needed. Also getting very speedy delivery which is great.”

Posted 5 months ago

“really delighted with the service! attentive and dealt with all my queries in a great manner - thank you so much for all the effort CareCo! keep up the good work. :-)”

Posted 5 months ago

“Amazing service and great products. Delivery was quick and couldn't fault the drivers who delivered my scooter. Thank you CareCo, I look forward to working with you again!”

Posted 5 months ago

“Wrote a review about Foldalite powered wheelchair,which has served me well.Having a hoist fitted to car as husband is struggling.Ordered the Foldalite Trekker on 5thNov.The wrong chair was delivered.It was picked up the next day.My new chair hasn't been delivered despite numerous phone calls,have spoken to 7 members of staff,all say they will phone back with delivery date.NO ONE EVER PHONES BACK.I am out of pocket,and feel totally exhausted.My health is suffering Please stop treating customers like dirt.If everybody stopped shopping with Careco,you would all be out of work.”

Posted 6 months ago

“Havre now bought several 2 walkers from CareCo. One for shopping and one with a seat which I use for holidays days out etc, always have some where to sit when out and about. Excellent service, order one day, delivered the next! I’m very happy with mine!”

Posted 6 months ago

“I saw Andrew in The Croydon branch on Saturday. He originally comes from Brighton. He was brilliant, kind and helpful. Very genuine man. He helped me with my Victory scooter and I’m awaiting an engineer as I type! I rate him 5 stars.”

Posted 6 months ago

“Dave, was very helpful and patient, made the process very simple and straightforward”

Posted 7 months ago

“I went into your store in Cheltenham. Coral was the member of staff who helped me with my purchase, she made my shopping experience so easy .She advised me on my purchase. I think Coral is a very good asset in your store I cannot praise her enough. Thank you Coral for your help .”

Posted 9 months ago

“very happy with the service received! thank you for the order.”

Posted 1 year ago

“Jacque at Maidstone showroom was absolutely great she was friendly welcoming and very helpful .She is a great asset to the company . I would recommend careco to all my family & friends .My scooter was delivered 2days later . A big big thank you Jacqui”

Posted 1 year ago

“Arrived with in-laws to initially scope extensive mobility equipment i.e recliner chairs, beds, etc. Advisors were not the typical pushy salespeople but happily left us to try out the recliners etc but were on hand to answer all of our questions however silly. Following great advice, my in-laws purchased 2 recliners. Andrew Scales, the manager together with Chloe Richards, Mobility Sales Advisor gave all payment options and aftercare advice. Again no pressure to purchase until 100% sure. Follow-up with jointly agreed on after-sales phone calls to confirm delivery and the purchase was what was exactly wanted. PS aftercare service gave contact numbers of other companies on how to dispose of old sofa. Excellent customer service throughout ....in-laws already have said will be returning to purchase a mobility double bed.”

Posted 1 year ago

“LOVED DEALING WITH THEM! SUPER QUICK AND EFFICIENT”

Posted 1 year ago

“I bought a walking stick with an integral torch and alarm to give my recently widowed mother the confidence to go out in the dark on her own. It arrived very promptly and I was amazed by the quality. The light is very bright and the alarm will alert neighbours. My mother was so thrilled that she immediately booked onto a theatre outing.”

Posted 1 year ago

“My parents recently bought a assisted chair from careco battlefield showroom and I was very pleased with the customer service from Emma and Pauline. Very friendly and helpful top notch”

Posted 1 year ago

“We visited your Leeds store 18th June 2022.We bought a Mobility Scooter.We were looked after by Tom Bersier, a very helpful and pleasant young man and a credit to your company.”

Posted 1 year ago

“Amanda from the exeter branch was at the bristol branch today and helped us choose the right model transit chair for my wife margaret and myself, she was very knowlegeable and friendly, would highly recommed the care co service.”

Posted 1 year ago

“Excellent service from placing order to installation of riser/recliner chair in 1st floor room using white glove service. Tess and Ahmed were very well organised and the goods were protected in quilts or similar to prevent any damage to walls or paintwork.”

Posted 1 year ago

“Took delivery of my new riser chair order number1144292 today .It was delivered within the time frame promised by Andy who put it together and explained the controls very clearly .He was very helpful and pleasant thank you Andy”

Posted 2 years ago

“Went to the Milton Keynes branch and i can honestly say that i was impressed by the service given by Craig Roberts. He certainly new his products. he was pleasant to deal with and certainly not pushy. I was further impress by the delivery. Craig said it would be Tuesday or Wednesday and it arrived Tuesday with a 2 hour delivery window. The delivery guys deliver it to the room you want.”

Posted 2 years ago

“Visited the Leeds store this afternoon - Laura was fabulous. Very helpful and lots of advice for my dad. Big thank you. Thank you to Jill too. :-).Just brilliant! Superb customer service with a smile once again. Would not hesitate to recommend Care Co! Thank you.”

Posted 2 years ago

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CareCo UK is rated 4.2 based on 202 reviews