CareCo UK Reviews

Name: CareCo UK
Rating: 4.15

4.2 Rating 189 Reviews

78 %

of reviewers recommend CareCo UK

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Metrics

4.2

Based on 189 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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CareCo UK 1 star review on 7th January 2023

Mrs M Baker

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products and slick sales teams but product support is very poor. My powered wheelchair developed a fault two months after delivery. I expected prompt service under warranty but it took ten days to get an engineer to me and I now have a further week’s wait for a part. Unacceptable!”

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Posted 1 year ago

“I have purchased several items in the past from this company. Today , i attempted to contact them by contact form/ email, the response has been very poor.. On the contact form it stated that replies would be within 48 HOURS!!!! It was just as though they were not interested in a potential sale of around ££2000. By comparison, a message to a competitor company was answered in about 1 minute!”

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Posted 1 year ago

“First scooter was faulty and went without for nearly 3 weeks (Christmas time 🙄). Second scooter is 8 month old and loses power. Cannot manage 2 miles on it now. Called and was told batteries are only guaranteed for 6 months! I explained that I don’t know for sure the battery is at fault. Something must be draining it IF it is the battery. Was told an engineer will come in about 7-10 days. Today is the end of the 10th day and no visit as of yet. Staff at Leicester are polite enough but I feel the policies are ridiculous. My dad has been pretty much housebound because it takes an engineer 7-10 days to come out! Based on the fact that disabled people use this company I would have thought a quicker response time would have been put in place. I will call again in the morning but I am doubtful anything will be quickly resolved.”

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Posted 4 years ago

CareCo UK is rated 4.2 based on 189 reviews