“Absolutely despicable company. Had accident back in July. Ended up with a claim handler called Ben King. Get an email every few months asking for information I have already submitted 3 times. No updates, no contact, despite emailing several times a week over last few months still no replies or updates.
I'll now look at taking this further and look in to a governing body or ombudsman to start a complaints procedure. If you have an accident and your insurance company instructs Carpenters Group then refuse, you will not get updates, no one will call you, you will be on the phone for hours and never speak to anyone you need to. Absolutely joke of a firm, as of today still waiting for an update, no further forward then I was on December 12. Choose any other firm then these. I'll leave a similar review on Trust Pilot to warn more people of this firm and its employees. All this does is add stress to an already stressful experience.”
“I’ve never come across a more incompetent firm of solicitors, I won’t go into detail the comments on here tell you all you need to know but I’ve been waiting 3 years 7 months for a non fault injury claim payment,not even had an offer also on the 4th appointed solicitor.
Avoid at all costs!!”
“Once they have your accident claim registered, you cease to exist! emails remain unanswered, 'phone calls are met with 'hold', if they get answered at all, their complaints option may elicit a response but don't expect anything to change as a result. Protracted delays on processing claims, even after acceptance of third party responsibility. Read staff reviews of their expeiences of the company which explain a lot about why this happens.”
“I have been emailing and calling carpenters, since last year and no one has got back in touch with me. I keep getting automated message sent to me nearly everyday. About my medical report which I have sent all relevant information on their portal for. They don't answer the phone or reply to your emails. My caseworker who is assigned to me hasn't replied even though I've left so many messages.”
“This company is awful, they are extremely inadequate at their job. My solicitor has been extremely unsupportive throughout trying to finish the job with a lack of care of the outcome. I would love to name and shame however with the small amout of respect I have for this company , I refrain.”
“I've been trying to get hold of someone at the carpenters solicitors and all I get is a automated message
Plus the solicitor that was handling my case has left and yet again I've been appointed another one which I only found out by myself
This practice of these solicitors is totally unacceptable, and it's no wonder that they have a very bad review on trust pilot, anyone who thinks of going with them keep well clear”
“Unfortunately I am still with this joke of a company, I wish I would of looked at there awful reviews before I wasted a whole year with them.
They won't answer the phone or emails, my solicitor left and no one tells you.”
“Shocking on how mad they are would never recommend they shit company
Wont answer the phone dont reply to messages on the portal
You email them an dont get a reply I will be contacting legal ombudsman to make a complaint”
“Absolutely horrendous experience. Can't belive they are authorised to work in the UK. Must be reported to SRA. This practice should close down. They don't respond emails, phones and above all lie that they left msg on VM when it was deactivated. Never trust these.”
“My no liability accident happened in 2019 . I had 4 so called solicitors and the last one just upped and left while I was insisting on going to court . I was fed lies and excuses until the time limit was nearly up. We left and found a decent company who have also had to start again as the damage has been done. Do not stay with this company the good comments come from insiders to boost praise.”
“Horrendous very rude and very unprofessional I have no faith at all with carpenters my claim started 23 months ago and it’s going no where they won’t communicate with you they tell lies and make every excuse they can I’m now on to my 4th case hander but carpenters couldn’t be bothered to tell me and I thought my last case hander was bad this one is even worse won’t reply to emails or voicemail you can ring the no. 100 times and get no answer now the line is out of service you ask for a manager or anyone in charge and guess what no one will answer get told someone will ring and guess what no one does it’s like putting teeth getting any information out off them you get pushed from pillar to post you don’t get any support at all need to AVOID this tin pot company just too lazy rude and unprofessional now after taking to the insurance company I will be ringing my own solicitor up who is willing and ready to take over I wanted to give zero stars”
“After sending 2 messages on their App, 2 emails and left 2 messages on an answer-phone over a period of 3 weeks, no response. Rang again to try and complain, but when finally speaking to someone else, they hang up rather than explain their lack of action.”
“Carpenter solicitors have been dealing with my ckaim for over 2yrs at first they were very slow and I put my first complaint in and I got a response and a agreement was set up that I would get a update every month but that has gone by the wayside,I've sent numerous emails in and never get a reply, this is totally unacceptable, they don't update to tell what progress has been made,all I want is a explanation”
“Horrendous. That’s how to put it avoid this company as it is absolutely rubbish there communication and attitude towards clients is absolutely disgraceful. Especially Shaun even after complaining still no change AVOID!!! AVOID!!! AVOID!!!”
“Horrendous! Do not use this company! Even their good reviews on Google start off with the same sentence or mention names so they get a bonus, you can tell the real from the fake ones! Would never, ever recommend!”
“Dreadful carpenter group - not a choice. Anyone sensible would make and it was my car insurance company that made this decision it is now 1 year 8 months and no further forward, the firm is ran by paralegals not solicitors- my experience is traumatic has taken over 8 months to get a response.
Report to SRA.
Read the reviews”
