“After sending 2 messages on their App, 2 emails and left 2 messages on an answer-phone over a period of 3 weeks, no response. Rang again to try and complain, but when finally speaking to someone else, they hang up rather than explain their lack of action.”
“Carpenter solicitors have been dealing with my ckaim for over 2yrs at first they were very slow and I put my first complaint in and I got a response and a agreement was set up that I would get a update every month but that has gone by the wayside,I've sent numerous emails in and never get a reply, this is totally unacceptable, they don't update to tell what progress has been made,all I want is a explanation”
“Horrendous. That’s how to put it avoid this company as it is absolutely rubbish there communication and attitude towards clients is absolutely disgraceful. Especially Shaun even after complaining still no change AVOID!!! AVOID!!! AVOID!!!”
“I have recently been represented by carpenters in court. I have only positive comments to make about them. From Samantha McNeice who guided me through each step with the utmost professionalism and kept me updated and informed frequently, to the most amazing barrister who represented me in court. I would highly recommend them to any future clients. A definite 5 Star.”
“Horrendous! Do not use this company! Even their good reviews on Google start off with the same sentence or mention names so they get a bonus, you can tell the real from the fake ones! Would never, ever recommend!”
“Dreadful carpenter group - not a choice. Anyone sensible would make and it was my car insurance company that made this decision it is now 1 year 8 months and no further forward, the firm is ran by paralegals not solicitors- my experience is traumatic has taken over 8 months to get a response.
Report to SRA.
Read the reviews”
“After 5 years consecutively of using the firm's services, I would continue to do so in the future. Communications have been welcoming, consistent, and professional. I had guidance and support that helped secure positive outcomes within family law. Staff are friendly and helpful, throughout your case. And will encourage and support you in ways they are able to. Overall, Paton & Carpenters solicitors are an example of a positive, functioning firm where staff have the desire and dedication to provide support to the highest of their abilities when it is much needed.”
