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Carpetright UK Reviews

1.6 Rating 1,130 Reviews

13 %

of reviewers recommend Carpetright UK

Company Reviews

1.6

Based on 1,130 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	12 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0330 333 3444

Location:

Purfleet BypassPurfleetEssexRM19 1TT
RM19 1TT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All very helpful when buying products, but once you’ve parted with your money, there’s terrible after sales service. We were waiting months for the laminate to be fitted. The fitter did a good job, but used aluminium fittings when we’d paid for brass, so the strips stand out against the brown background. I rang the Bury St Edmunds store, to see if I could get the brass strips that were detailed on our quote, or be refunded for the cost of them, but got no answer. I emailed them twice and got no reply. So I phoned the main (National) customer services who said they’d get Bury St Edmunds branch to contact me. But they haven’t. Waiting over a month for a response now.”

Posted 7 months ago

“Placed an order for fitted laminate on their website in early July, told 2-3 weeks for the flooring to arrive and then we would arrange fitting. Rang their call centre to chase end of August to be told the order had 'gone nowhere' and that they would 'push it through'. Chased again end of September, told the order had still not been processed. Was transferred to my local store who said that orders on the website never worked, never got sent through to the local store and that it was a known problem they were 'working on'. Rang the call centre again to request a full refund. They said this would have to come from the local store (the same local store that had never received my order....) and that the local store would contact me. There was no apology at all and the operative sounded completely unsurprised by my experience. It's now the next day and I am still waiting for a call. I will go into the store this weekend if needs be. I will never do business with Carpetright again whatever they promise!”

Posted 7 months ago

“I had a terrible experience with carpetright, cancelled our fitting date with 12 hours notice 2nd time they have done this. I tried to complain and It took two complaint forms 3 emails and a 40 minute phone call in which apparently I was first in the queue (I gave up and put the phone down) finally got a reply via email saying that dates given were provisional even though I have an email confirming delivery date and the manager in the Wolverhampton shop told me she would let me know if the fitting date changes for any reason (she didnt). I have had my whole house, over the years, carpeted by Carpetright and because of the terrible service from the shop and the diabolical service from their so called customer service I will never shop there again and encourage my friends and family to do the same. To say I'm annoyed with them is an understatement. Sort yourselves out Carpetright😠had to give 1 star if I had my I would have given zero stars.”

Posted 7 months ago

“I was to have my carpet fitted on the 14:08:2023 there phone me on the Thursday to tell me there give my carport to someone else and I am still waiting it’s now the 8 of September and still no word from the company will never shop with them again”

Posted 8 months ago

“Awful after sales service. Purchased a bed that arrived with parts missing. After numerous phone calls and in person visits to Carpetright they did nothing to resolve the situation. After 6 weeks of getting nowhere with them we called Sleepeezee ourselves and explained the situation. The missing parts arrived 2 days later. The next day Carpetright called us trying to pretend they had sorted the issue themselves. In future I will take my custom to a small independent trader who will appreciate my business.”

Posted 8 months ago

“Such a terrible experience with Carpet Right. They sent fitters who were rude and insulting to me damaged a door frame, took a chip out of a brand new skirting board and left more than 5 marks on our freshly painted walls. They also left a huge wrinkle in the hall, didn't fit the carpet up to the edging and didn't even covet the full stairs with underlay. It took months and another store to make amends to the carpet, but we were left paying for and covering up the wall damage ourselves. Such poor service and communication- I would never recommend Carpet Right”

Posted 8 months ago

“Totally dissatisfied with the lack of customer service and communication. Dealt with the Hove branch. Complaint still ongoing since 4/7/23. DID NOT WANT TO LEAVE ANY STARS. BUT HAD TO LEAVE ONE TO BE ABLE TO WRITE A REVIEW? 😡 Once they have your money they do not want to take responsibility for anything that has gone wrong. I am shocked at the total lack of customer care and lack of professionalism. Do not use these people. I will not be using them again and will ensure I let everyone know about my bad experience.”

Posted 8 months ago

“Told carpet fitters would arrive between 8 and9. No or turned up. Phone store to be told they don't give times so basically calling me a liar. Won't be using them again and will make sure family and friends are informed.”

Posted 8 months ago

“This company is misleading customers on many fronts and not delivering the service. Misinforming customers in the shop ! Please train your staff well and do not mess around with people. 20%of on line for the products and charging full price in the shop!!!!”

Posted 9 months ago

“Terrible. Paid 5wk ago. No updates customer does chasing. Beading still not in.”

Posted 9 months ago

“We have been waiting for four weeks for a cheque from Carpetright as we were over charged. Still waiting…. 😡”

Posted 9 months ago

“I had a complaint about my carpet so I complained to the manager first then when he was fobbing me off went to customer services to keep phoning them up as they never replied to e-mails only to be given someone called Samuel who would look after my case,after about a month with him on my last call chasing him up only to be told that bad shading on my carpet was my fault for ordering this carpet but after reading the terms and conditions I find that if you order in store you can't cancel so now I have a carpet that's not fit for purpose that carpetright customer service say its hard luck and its my fault but what I did notice is you don't get the paperwork you signed back but a new receipt they print out and put in a wallet after only telling you the name and size you order but don't tell you anything about shading as I have been a customer for years I find it really shocking the way they now treat there customers and how they don't care about there name since its been under new management”

Posted 9 months ago

“Damage was caused to my wardrobe moved by the fitters, they of course deny the damage, Carpetright have no interest in my complaint and have told me it is between me and the fitters (as stated in their t&c's), which you are not made aware of at time of purchase instead pushed into using Carpetright fitters as part of the transaction, what a disgraceful, misleading way to run such a huge company, I would advise everyone to go elsewhere and not give them a single penny of your money or a single second of your time!!!!!!”

Posted 10 months ago

“Fitter should have phoned in the morning with an approximate time. Heard nothing so phoned store and was told it would be 5pm. He still hasn't arrived. Told the store to deliver carpet and I will get someone reliable to fit. Carpet Right got their money upfront then don't care.”

Posted 10 months ago

“1st bed damaged. 2nd order only mattress sent. No calls or compensation. Have to constantly chase people. Avoid!!”

Posted 10 months ago

“Pressure Selling and Fraudulent trading by Liverpool Aintree store. Breach of Consumer law 2015 work not conducted with reasonable care and skill. Mixed supply and fit contract Measured two steps and invoiced me 11 square meters. I queried and the girl told me steps were awkward. I established from carpet fitter and 2 other carpet companies confirmed there is only 6 square meters and carpet right had invoiced me 11. I asked for a refund the, carpet has not yet been delivered and the Aintree manager has refused to give a full refund. Avoid buying from Carpet Right or you will end up losing money and poor quality carpet. I was also ordering hardwearing carpet for the Lounge due to bi folds leading to the garden and asked the sales guy if the high pile Alabama was hard wearing, he replied yes it was. I later established it is not hard wearing hence not fit for purpose for this area and will look like a rag in a few months. I asked for a refund and the Aintree manager refused to provide a full refund.Carpets have not been delivered. Alabama carpet - only requested a quote, the house had been left uninhabitable by rogue builders and was clearly not ready for carpet for a long time. I requested a hard wearing carpet for high traffic area the bi fold room leading to the garden. I received a sample and to quote they sent a guy from Aintree to measure. Received a follow up call from a lady telling me I needed to give my card details now as the offer was a limited time and prices were going up, this would hold the price regardless if the house would not be ready for a long time. Now I am looking at carpets I checked the sample with a carpet expert and this is extremely poor quality not fit for purpose, low density and will crush. Under the warranty and consumer law Goods not fit for purpose I requested a full refund. The Aintree manager refused hence I am now in dispute to get my money back. After the response below telling me someone would call me back, they did and told me they would not refund my money for Alabama”

Posted 11 months ago

“Ordered a bed mid August 2022. When it arrived mid September, they'd only ordered the headboard. Took weeks to get the actual bed - meanwhile my son was sleeping on the sofa. No apology or attempt to refund, until I complained. It has taken over 9 months to get a ridiculous amount refunded. No one answers the phone. No one calls back.”

Posted 11 months ago

“Ripped off by Carpet Right Aintree. Came to measure 2 steps and told me I needed 11 square meters, I queried this as there is only 2 steps this sounded a lot, the girl told me steps are awkward.They took my money £450. Four other carpet companies confirmed there was only 6 square meters they ripped me off. I asked about a high pile carpet Alabama if this was hardwearing they told me yes of course, happily took £585 from my account. I since established this is not hard wearing and will look like a rag in a short time. I have not had either carpets delivered and they refuse to refund my money”

Posted 11 months ago

“Customer service is absolutely atrocious. Once Carpetright have your money they DONT WANT TO KNOW AVOID AT ALL COSTS”

Posted 1 year ago

“The young man in the shop was excellent at his job but the fitters are the worst 1st time didn’t fit carpet properly so had to come back 2nd time the guy came to do laminate flooring in my small hall it took him 7 hours and he tried to steal the pack of flooring that was left over….3rd time 2 guys come at at 2 one leaves at 2.15 to get more under lay as they forgot it ???? Huh!!!! He comes back at 6.45 pm what a joke I will never use this company again and will make sure I get this out to my people because this company is running clown ting”

Posted 1 year ago

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Carpetright UK is rated 1.6 based on 1,130 reviews