Carpetright UK Reviews

Name: Carpetright UK
Rating: 1.59

1.6 Rating 1,129 Reviews

13 %

of reviewers recommend Carpetright UK

Company Reviews

Questions

Metrics

1.6

Based on 1,129 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	12 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0330 333 3444

Location:

Purfleet BypassPurfleetEssexRM19 1TT
RM19 1TT

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had carpet fitted yesterday by carpet right Tariq made a lovely Job of it can recommend them to fit your carpet we were very happy with the result”

Helpful Report

Posted 4 weeks ago

“Called into Waterlooville carpetright yesterday had a long discussion about what I needed spoke to customer adviser Peter couldn't have been more helpful thank you for your patience”

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Posted 2 months ago

“Very good service from Christopher at the Trafford Park Manchester shop. Good advise buying a bed. Happy so far, not received the bed yet.”

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Posted 3 months ago

“Michael from the Tunbridge wells branch is very friendly, helpful and knowledgeable. Helping me make the right choices for my budget. Great service.”

Helpful Report

Posted 5 months ago

“We received excellent advice on which floor covering was the most suitable for our kitchen and hall way. Our job presented some difficulties as it included two steps and a hatch so an experienced estimator was sent out followed by the actual fitter to assess whether the luxury vinyl could be used. The work went ahead and although the fitting took longer than originally estimated we were delighted with the luxury finish which made the kitchen so much brighter and cleaner. We have returned to order further of the same product to flow into the dining room. We received excellent customer service throughout the process by Braintree's manager Jennifer.”

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Posted 5 months ago

“Fitters Hamid and his team did a brilliant on my dining and passageway area..hard working..job done...Happy”

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Posted 7 months ago

“Bought 2 carpets , from Worcester branch, very good quality, and value, excellent and professional service from Victoria sales lady”

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Posted 7 months ago

“Excellent service from Clive. No pressure. Good sound commonsense advice. Would recommend 👌”

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Posted 8 months ago

“The staff plus carpet fitter are a credit to there profession for the outstanding service I was given at the Holloway store . Especially Peter who answered all questions and helped me make the correct choice. Thank you all especially Peter”

Helpful Report

Posted 8 months ago

“I had first class service both in the Cheltenham store (Andrew and Shaun) and with the home measuring service (Shaun). I was very pleasantly surprised and cannot fault them at all. Both Shaun and Andrew offered sound advice, went out of their way to help me and were very professional at all times. I am very pleased with the price I paid and hopefully the carpet will last for several years. I would highly recommend.”

Helpful Report

Posted 8 months ago

“We wanted carpets for our stairs and landing and new flooring for the bathroom. Alex at the Llanidloes store was very polite, helpful and extremely professional he made the whole experience very easy for us. Since ordering the follow on Customer Service has been very encouraging. Thank you Carpetright, can somebody please find time to contact Alex and convey our thanks?”

Helpful Report

Posted 8 months ago

“Not happy carpet right sold me a 4foot 6 mattress but when it arrived it didn't fit our bed frame because it was 4 foot 4 inches complained 6times but they said it was in tolerance how come it's never over tolerance they don't want to know carpet right carpet wrong l feel robbed”

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Posted 9 months ago

“Excellent service from Katie, very efficient and knowledgeable about products. I always use carpetright and never had a problem with them.”

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Posted 9 months ago

“Excellent and very professional. Great atmosphere znd great deals”

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Posted 11 months ago

“This morning I went into the Trowbridge branch. There were 3 assistants at desks spread around the store. I was TOTALLY IGNORED. The assistants were chatting between themselves and one was fiddling with his phone. Nobody had the manners to say good morning to me. I was looking for carpeting for my hall stairs and landing and I would have asked for advice on suitability for the stairs and for wool content. I didn’t feel like asking for advice if they couldn’t be bothered with me. Appalling customer service. I shall go elsewhere.”

Helpful Report

Posted 1 year ago

“Easy and expert advice. Carlo offered and excellent service and arranged for fitting to siute our needs”

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Posted 1 year ago

“Brilliant quality remnants bought one, two weeks ago very happy went back in and bought another one great service great price will definitely recommend to my family and friends”

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Posted 1 year ago

“My husband & I need new carpets for stairs & landing also our bedroom so we popped into the spalding Lincolnshire store we were greeted with a very polite and helpful young man. We didn’t feel pressured at all and we were allowed to browse at our leisure ,his name was Taylor.. thank you for your help in deciding what colours and textures to go for with your expertise to guide us such a wonderful experience an absolute credit to carpet right ….. once again thank you Taylor”

Helpful Report

Posted 1 year ago

“Carpet Right simply incredible. From start to finish the Snipe retail staff at Ashton Under Lyne were amazing. Totally refreshing to experience this extremely high level of customer service and care in their attention to detail in these high pressured times. Frank took care of all our needs and requirements in regards to flooring our new home throughout. He demonstrated a genuine enthusiasm making sure we were entirely satisfied before making the decision to close the deal.He is a real credit to the team. The LVT flooring and carpet contractors Greg and Mark were extremely professional and very friendly. The quality of their workmanship was outstanding. Thank you Carpet Right.”

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Posted 1 year ago

“Very good customer service”

Helpful Report

Posted 1 year ago

Carpetright UK is rated 1.6 based on 1,129 reviews