Cashmere Boutique Reviews

4.5 Rating 1,314 Reviews
85 %
of reviewers recommend Cashmere Boutique
4.5
Based on 1,314 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 83%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Returns Process
Easy
Read Cashmere Boutique Reviews

About Cashmere Boutique:

The premier online boutique for all things cashmere.

Cashmere Boutique 5 star review on 24th June 2023
Roberto R
Cashmere Boutique 5 star review on 12th April 2023
Michelle M
Cashmere Boutique 5 star review on 28th February 2023
Dale P
Cashmere Boutique 5 star review on 7th February 2023
Cynthia H
Cashmere Boutique 5 star review on 7th February 2023
Cynthia H
Cashmere Boutique 5 star review on 8th August 2022
Martin G
Cashmere Boutique 5 star review on 29th March 2022
J. L
4
Anonymous
Anonymous  // 01/01/2019
There is a hole in the right sleeve, maybe 1/2 inch
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I returned this purchase, and still have not received a refund on my original payment. I am very very disappointed. This is not acceptable.
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I am quite disappointed with the international shipping as it takes ages to receive the products. I wouldn't repeat this experience.
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Did not receive my order!
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I cannot give a rating as the order has not arrived.
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Hello, On 05/31 I bought 2 pashiminas but until today I still haven't received them ( en Belgique). I would like information about my purchase or would I need to cancel it. I look forward to your reply, thank you, Simone Fernandes
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You were not following my instructions for delivery! My item was never delivered!
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Well, I have contacted you at info@cashmereboutique.com and no, I did not have any customer satisfaction. Part 1 of the refund, via Amazon, has been credited to my account in full last week, including tax and delivery. In view of my complaint about the overall quality of the product compared to similarly priced items, Amazon had no hesitation in refunding the express delivery charge. I will be writing a review on their web site rating their service as excellent, although your product was not up to specification as advertised. Re Part 2 of the refund, due from Cashmere Boutique. 1. As of today no refund has been posted to my credit card. 2. I was charged $145.10 on 2nd February and the item was returned the week of 17th February with an acknowledgment from the company a few days later. 3. The notification proposes crediting me with $116.10. 4. This sum is totally unacceptable to me. Not only are you late with any refund, but you have also not refunded the 3-day express postage I paid for in good faith expecting a quality product to be delivered. Looking at your product on arrival, I don’t believe you could ever have sold any at $250 and so the sale price of $129 is questionable. The quality is rough by comparison to other cashmere sweaters for sale on the current marketplace for around the same price. The product I ultimately purchased, which is excellent is Mariyaab. In comparison, your product looks like it has been fluffed up during manufacture to make it look thicker than it really is, and considering the fluff on the surface it will pill dreadfully with wearing.
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It’s been 2 months since I’ve placed my order. No end in sight. I even paid for 2 day shipping.
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Material was not that smooth was not impressed
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Terrible quality of the mens coat. Never saw anything like it!
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Your products are very nice - soft cashmere. However, you replaced the coat order I returned with specifically the WRONG coat on-purpose, claiming you were sorry i wasn't happy with it! What kind of a response is this? I had no intention of buying the coat that didn't have raglan sleeves that you sent me. And still - the original return (too small) I had to pay for the postage - almost $80.00. And when I returned this 2nd one way back in mid-November, it took till 16 December for you to refund my account. You treated me as if you were doing ME a favour rather than the other way around. Very disappointed - your site was the only place where I found a raglan sleeve cashmere coat, and I was sad not to have found the right size for me. But you never even offered to let me know when more would be in-stock. Very disappointed indeed.
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I returned the long cashmere robe because it wasn’t quality, soft cashmere. It was a rough itchy cashmere and felt the cost was very expensive for the quality. I had ordered another item as well and they sent me a free scarf. I returned the robe and forgot to send back the scarf, a very light flimsy scarf and I was charged $50 because it wasn’t included in the return package, simply couldn’t remember where I put it because I knew I’d never use it, but a scarf I would NEVER pay $50 for, but that’s the customer service I received and by the way I also paid $17 to return the robe, no free returns offered by this company.
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I liked the product, but when I went to order a replacement, I was told to send the original them back and order a new one. The price for the original item was not honored. The item has since increased in price, and since the original cost was not honored and replacements aren’t available, I will not be purchasing the product.
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Sweater was too big. I am trying to return it but having problems.
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worst store ever-forget trying to return anything no one answers the phone.
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Stop sending these requests. I haven’t got my product. You said it was shipped on the 26th of July and I am STILL waiting. NOT HAPPY
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i can't write a review as i haven't received my item.
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I will never order from you again. After items being delayed months, then sending me one. Than telling me second not available, then offering basically no compensation, i will spend my money someplace else. You’re not that special
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Not happy. Ordered sweaters for christmas. Got one two weeks ago and you.Cancelled other one offered me 10percent off next purchase are you kidding. Thats no compensation. Done with your company
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Cashmere Boutique is rated 4.5 based on 1,314 reviews