“Last year I was advised by a member of your staff to go on-line to review car insurance.
This year I did this and eventually I took out insurance starting on Nov. 10th. I then
received a quotation for renewal for about £80 more than I was to pay by going on-line.
This seemed to me that had I not contacted you in the first place I would have been
penalized for staying loyal.
I was subsequently dealt with as though I was unknown to you,despite your company
being in possession of all my details.”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“I used "go compare" to find the best quote for car ins, and having gone to Castle Cover's web site to get the insurance, I found it a bit bewildering going from the site to my email and then back again thro' authentication only to find the Number given me was not accepted. So I had to phone, and after some time and after explaining I was put thro' to customer services who gave me another number. So back to your web site "again" and after a struggle all went thro'.
Now, after another email from you for proof of no claims, I sent the one which it seems was "a statement of fact" I thought you would be after FACT and not fiction.
O well at last sent the correct one.
It would, I think, be a good idea for you to get in touch with previous insurers to get proof. This would make the take up of a new customer less stressful.
I found the whole web process very stressful, especially when the computer keeps telling one "does not compute". Unfortunately you penalise (£) if the transaction goes thro' a real person, and yet I still had to get in touch by phone because the computer made a mistake with the number given.”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“I shall not renew my car insurance withthem when it becomes due.
Why?---- Changed my vehicle , increase in premium of £90,----£25 of which was """"PAPERWORK COSTS""""".
i WAS NOT MADE AWARE OF THIS CLAUSE, & MY PREVIOUS INSURER NEVER CHARGED.
E.J.ROBINSON”
“They were average in every respect, however when I left because I bought an Imported car (they don't cover imports), the after sales was frustrating when I needed no claims information for my new Insurer. My e-mails were not responded to, and I had to make repeated requests to get in sorted out. Like a lot of companies, once you leave, they don't seem to be to be bothered about you.”
