“My experience with the people at Castle cover has been excellent, everyone I spoke with was really friendly and very helpful. Although I accepted and paid for the insurance, I had to cancel the cover before the policy began due to a change in my details ( which was my error ). My problem is that I was promised a refund straight away and that the money would hit my account in 72 hours. It didn't and it still hasn't despite a follow up call. It's a real shame I'm having this problem as I thought they were a genuinely good company.”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“People I have spoken to on the phone have been very helpful but as they say the real proof is if you ever have to claim. Just hope the same level of service continues should that need ever arise.”
“Excellent service. Simple to organise my policy. Advisors were helpful without being pushy by trying to get me to take out extra cover that I didnt need, unlike other insurers.
Very competative prices.”
“I had just returned from Holland and I had one working day to sort out my insurance before I traveled to work. So I went with Castle cover because you had all my details and it was quick to sort out. I also left it quite late last year so I went with Castle Cover as well. I notice that your prices are about £50 more expensive than other companies offering the same cover. Next year I will make more time to organise my insurance and use one of the better value insurance companies.
Regards.
Jim Allen.”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“I am very pleased with the castle cover service and hopefully use them in the future. They were absolutely brilliant for when my car broke down. Would recommend to friend's and family.”
“Can't say more than it was easy to compare the quotes and fairly easy to choose, pay for and receive documents.
Having not had any contact with Castle Cover I can't comment further.”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
