“I have been a loyal customer in recent years and phoned to discuss the 'Proposal'/Quote received from them. I explained my position clearly to the sales person and she checked how she could identify better value for me and after a short delay there was a compromise towards where my price point was.
I was happy to confirm the renewal as the sales girl nearly met my situation on price.
I was happy with her helpful attitude.”
“As my renewal date is fast approaching the best thing you can do for me is to give me a very good renewal quote, in the next week or two, I am due to renew towards the end of February.
I have had good service from you in the past and depending on your next quote look forward to continuing having our contents insurance with you for another year. However if I am able to get a better/cheaper quote for a new foro old policy that also cover accidental ruin/damage to furniter/carpets/electricals, eg televion, freezer contents, than of course I will have to consider it in compression to the one from yourselves. So I do expect a very good quote from yourselves to cover all the above, plus to take into. Account that I have been a very good customer over the time I have been with you and havenot made a claim on any contents insurance policy fotpr the past fourteen years.”
“I didnt actually agree to continue my cover
Its gone up by nearly 10% so rang to find out why
I have also been offered cover from my car insurance people Saga
Its exactly the same as my old cover with you but told the person on the phone that I would rather stick with you if you kept it at the same price as last year
Was told they could only knock off £10 annually which wasnt acceptable to me
Didnt get the impression they cared to much if I left you”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“I actually discussed my insurance requirements by telephone and was very happy with the friendly service recieved.
I noticed that your website was not always working and no doubt this has since been rectified.”
“there was some confusion on items seperatly insured with Castle Cover and Regal,the individual dealing with my renewal was very helpful and took the time to explain certain issues and correct some errata.”
“My experience with the people at Castle cover has been excellent, everyone I spoke with was really friendly and very helpful. Although I accepted and paid for the insurance, I had to cancel the cover before the policy began due to a change in my details ( which was my error ). My problem is that I was promised a refund straight away and that the money would hit my account in 72 hours. It didn't and it still hasn't despite a follow up call. It's a real shame I'm having this problem as I thought they were a genuinely good company.”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
