“I paid the renewal fee by credit card.When I received the policy papers it stated that the payments would be taken by monthly direct debits.
On contacting Castle Cover they confirmed the full payment had been taken and would cancel the DD.
I asked a further question and was told the information was on page 18. I pointed out that my documents ended at page 10 !! I asked to be sent the correct papers. After 7 days I am still waiting for the correct papers !!”
Hi, thank you for your comments. We are sorry to hear that you have not received the policy documentation you requested. If you would like to discuss your comments with a member of our Customer Service team please contact us on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“bought car insurance online which threw up a problem so rang Castle Cover.
The person I spoke to was very pleasant and helpful.
The price for the policy was competitive and met my needs.”
“Considering i have been with Castle Cover for a no of years your renewal figure was just embarassing. Several other reputable companies gave me prices 200£ less than yours! So much for loyalty!”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“Obtained a quote via comparethemarket.com. Very easy to obtain quote & to accept it on the Castle Cover website. Have rang & spoke to Castle staff twice & they were very helpful.”
“Everything was fine. However after I'd taken out the policy, they rang me up using the excuse of letting me know I could submit my NCB online (which I had already done). However in reality it was a sales call where they attempted to upsell me on all sorts of stuff.
What the f*** is it about these companies that makes them think they have a right to waste your time just because you've used them for a common everyday transaction.
I would also note that EVERYTHING they tried to upsell me on was something I had already declined during the process of taking out the policy. So not only were they wasting my time, but also insulting my intelligence by second-guessing my decisions.”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“As of yet the signing up for the insurance was quick and easy. They even managed to get proof of my no claims bonus so I didn't need to go back to my old insurance company. All round good service”
“Full cover with breakdown service for our car saved us over £110 on car insurance and signing over to Castle insurance was easy and fast.. very happy with the deal we got from them.”
“I have just renewed my car insurance. The person I spoke to was very pleasant and helpful. He was able to reduce the renewal premium by about £30 which is £38 more than last year which I suppose is fair. Just hope it doesn't go up much next year!”
“I have not renewed my policy with Castle Cover as I thought an increase in the premium of about 27% rather over the top. I appreciate there had to be an increase but not to that extent. I have gone elsewhere on the same conditions and it is £150 cheaper than Castle. I am therefore no longer with Castle as despite talking to one of the Castle staff there was no relenting on the price quoted. I am awaiting documents from Castle that ensure the policy is cancelled.John Chesterman”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“You quoted more than double the premium for renewal and I got nowhere when I called you about it. I therefore cancelled the policy and went elsewhere.”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“Quoted through a comparison website, received value for money quote that was better than renewal price. Website easy to use. Very happy with service so far.”
