“You gave me a quote which I paid then you wrote back saying my fault claims were wrong I had one in the last 5 years but I had put down 2 so I took one off and they said I owe a extra 90 pound I could not get it through to the thick people at Castle that it should be cheaper not dearer so I told them to cancel and they charged me 25 pounds to cancel so I had no choice etc any way went to another company with the right fault claim and it was cheaper so be very careful with castle worse I've dealt with in 35 years complete thick heads.”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
Hi, thank you for your comment. If you would like to discuss your comment with a member of our Customer Service team please contact us on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“My cover note from previous company stated 9 yrs no claims bonus, but your company would not accept this and saying it is not proof of no claims, therefore I had to keep ringing the last company and keep ringing you back till the no claims bonus was proven to be right,also all the paperwork was emailed over to yourselves, but this was still wrong I was told. In the end someone saw sense and rang my previous company to get this comfered. I couldn't use my car to go to work as was not insured, so as a named driver on my partner's policy I was allowed to use her car as to get to work, without this I wouldn't have been able to get to work only by taxi ,because early start. I was very disappointed with the way myself and my girlfriend was given the run around because of the way you do your business”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“My policy came to the end several days ago and I moved to another broker for the new policy 2015-2016. I requested my no claim discount document. First of all, they said that it could only be uploaded to my portal which can't be accessed after my policy expired. They then said that it would take up to 7-10 days to get the document sent to me by email and by post.
I wondered how other companies can send such a document by email within an hour or so whilst CC needs such a long time to prepare such a simply document. In addition the customer service team was rather arrogant, pushing and ignorant.”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“Not a very impressive company to deal with. They misunderstood my intentions v.v transferring, at a later date, ownership of the car I was trying to insure and promptly cancelled the application on the grounds that they only dealt with 12 month policies and as I was "getting rid of it shortly", it did not 'fit' their profile. Had they listened to what I intended to do, they would have realised that the car, once my son has passed his test, would gain ownership of the vehicle and at that stage, and ONLY at that stage.
I got exactly what I wanted for a far better price and with a very clear understanding of my exact intentions ( no problem at all ) with LV!”
“Hi,
Those guys came out of nowhere, some 6 months through my Car Insurance, claiming that my car details are incorrect, that it was showing Manual rather than Automatic. Obviously, I got back to me saying that the information was supposedly retrieved from the DVLA database and that it cannot be incorrect unless they messed with it. They claimed it was Confused.com fault and insisted on me paying the extra charge. No way they would try to solve the problem which happened between them and between Confused.com, no way they would try to show any good will, no way they try to take any action to keep the customer and make them happy.
One of the most disgusting I've ever experienced!”
“Clearly written policy booklet; just one place where cover provided could be misunderstood. Detailed insurance documentation is very lengthy & partly conflicts with itself and the Certificate of Motor Insurance:-
- Policy No.: 2413561/001 vs. S940832R ;
- Use: Excluding commuting vs. Including commuting;
- Incident: "Single Vehicle" although own car was hit by another vehicle (lorry + trailer).”
“Up until this time I have been very happy with your service but I feel let down now. I renewed my insurance with you on Thursday while my car was being MOTed and found out afterwards that it wasn't worth repairing. I managed to get another car, and was under the impression that the premium would be about the same, so was very disappointed on having to pay an extra £100! This has seriously affected my Christmas.
I had been recommending your insurance to my friends, and via my Facebook page I have access to about 2,000 people who I can directly influence, but now I don't feel like I can recommend you any more, and will certainly be looking around next year for potentially another service.
Dr. Steve Cousins”
