“Could you possibly let me know when my policy will be sent to me please I know I'm covered by you but I have had no Paperwork.
Yours Sincerly
Mr W.N. Walker”
“I have cancelled my insurance policy as from the 29/12/15 as every year you put up my policy and i fill that it should not go up as much you have put it by i am sorry this is the reason that i will cancel it on the 29/ 12/15 yours Brian Seal”
“Cheaper price than the renewal notice I received from my previous insurers. Don't think much of the admin, I received three phone calls requesting proof of my no claims discount two days AFTER I had received an email thanking me for sending it!”
“The lady on the phone was very patient as i wasn,t to fast on the computer but got there in the end . she possibly told me her name but did,t register it. she told me everything about my policy etc good phone manor very kind”
“Castle Cover has consistently provided me with among the cheapest prices available for cover over a number of years. I cannot comment on claims handling as I have not made a claim. My only reservation is that every time my policy is due for renewal, the renewal notice quotes a much larger premium, and it is only by phoning up and querying it that it is brought down to a competitive level again. This practice appears designed to entrap those who are busy or unwary, and should be changed.”
“Yes Castle cover were good at dealing with claims and very efficient on the phone dealing with the claims, however they then followed this up with a massive rise in premium although I had protected no claims and wouldn't reduce the premium by much when asked why it had gone up £150.00 in a year and the excess from £100 to £225
So I left them and got replacement identical insurance with £100 excess for half, yes HALF the premium cost”
“the whole process was handled well! Very helpful, and obliging, agent who answered all my questians, in a concise manner. This was me, returning to castle cover!! I, already have house and contents cover with Castle, thank you.”
“To date, every contact I have had with Castle Cover has been very positive, any queries I have had have been resolved quickly and completely. The Castle Cover representatives I have spoken to, have been polite, helpful and most of all easy to understand and communicate with, which has made any issue easy to deal with satisfactorily.”
