“You have the audacity to ask for a renewal premium of £640 for my car insurance, when I can find the same cover for £390 with a high street name.
I feel that this is just taking advantage of a loyal customer, who is old and you therefore think is not likely to change insurers.
In short you are nothing but a bunch of crooks, and I will not be renewing my car insurance with you.
Also when my Buildings & Contents cover comes up for renewal, I will be looking for alternative cover, as I can not trust Castle Cover anymore”
“Thank you for contacting me and I found your assistant to be very patient and helpful and the cost to be very competitive, particularly with my current renewal notice.”
“Really annoying tactics to get you to pay more after giving initial competitive quote. Long list of extras. A phone call also followed up on this tactict.
This does not give you confidence in the company's professionalism.
All very disappointing.”
“Overall the website is good, But when we try to create our account once we buy the policy, it is a bit messy, if we create our account with the web reference provided by your company”
“Castle Cover sorted my car insurance very quickly and with no fuss . When i made a phone call about my no claims the lady on the phone was very polite . I would recommend them to my friends without hesitation .”
Hi, thank you for your comments. We are sorry to hear you believe you received poor service. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“I just hope you will be the first organisation to re-introduce a scheme which is aimed at retaining loyal customers, rather than attracting new ones through discounts which are financed by unexplained increases in your existing customer base. I'm fairly sure no one enjoys the annual ritual of automatically implied distrust when it comes to viewing renewal invitations. Keep it honest, transparent and, above all, fair to those who deserve it! This could save us all valuable time and money.
I am unable to comment further, at this stage, other than disagree with £25 administration charges for minor alterations to documents.
Good luck in keeping me happy.”
“Very easy to fill in on line.Only small complaint is having to prove my no claims discount.First time I`ve had to do this in recent memory.Non the less seems to be a good product.”
“Very pleasant, helpful young man I spoke to over the phone. No queuing to speak to someone. Happy with the way my query was dealt with. Would recommend.”
“Very frustrating. Accepted my money for the insurance then lead me to setup my account then informed me I had timed out.
Couldn't access to go further as I had not registered!!!! Not a good loop.
However rang help line very helpful person sorted Thier problem, but it all took over one hour.”
