“I reviewed my car insurance when it was due for renewal and castle cover came up with a great price for comparison cover. The online service was very good and easy to follow with everything done step by step. Very pleased with the ease of changing over.”
“The price following use of a comparison site was within the norm for this property, the renewal quote at twice this price offered before comparison was unacceptably high”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“Its a shame that insurance companies cannot be honest when it comes to a renewal.
I received my renewal for the coming year for approx £195. I vitied a comparison site entered all the same details, and a rate came up with Castle Cover for approx £30. less than my renewal from them. Hence I went with the comparison site. If the company were honest in the first place, they would have immediately got my business, but this sort of behaviour by the company, depletes my opinion of them and their integrity, and could not have been good for them getting repeat business.”
“You Over quoted me on my renewal but were the most competitive on Moneysupermarket.com. If principle ruled and it was only for £10 I would not be writing this now. To make it worse when your call centre phoned to see if I was renewing they told me the price they had given was the best they could offer. Out by at least 25%. Not impressed. Probably trading standards issue?”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“Castle Covet was the cheapest insurance cover that I could find that provided with me with the same like for like cover as my original insurance.
None of the other insurance providers could match this. Castle cover don't scrimp on quality and provide an excellent service, as well as providing an option of being able to purchase a very reasonably priced Excess cover.
I would recommend Castle cover to all of my family and my friends.”
“Not impressed so far! I was unable to register my account and view my documents using the information given by the company. Had to phone several times and listen to a long message before speaking to an operator who advised that the link was not working properly, after ringing again I was told I should check I am entering my postcode correctly (?). Needless to say after finally being given my policy number I was able to log in, all this under the duress off 'urgently logging on to provide important information to avoid my policy being cancelled'. I was then phoned in the middle of the working day to 'check a few details'. As I clearly stated my occupation on the form I would expect to be contacted outside of my working hours. All this doesn't give me confidence if I should have to make a claim.”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
“Rubbish key " cover". In fact, covers nothing!!! I lost my spare key abroad and because did not have castle cover hob (ugly looking) attached to the key, they wouldn't replace it. DOES IT HAVE TRACKING DEVICE or what, LOL? Thieves.... Had to cancel it. What a waste!!!!!!”
Hi, thank you for your comments. We are sorry to hear of your recent experience. If you would like to discuss your comments, please contact a member of our Customer Service team on the above email, we would be more than happy to help you. Kind regards The Castle Cover Team
