“Not had a lot of time to give a precise review as I've only just acquired this policy online. I can say that everything went smooth without any complications, so far so good.”
“Through Confused,com I found that Castle cover was the cheapest insurance giving the same amount of cover. I had to phone them a couple of times to get help with access to my online account and information where to send my proof of no claims. On both occasions I got through straight away to an English sounding pleasant and helpful person. What a pleasant change!”
“Hello
I have received 3 phone calls on my mobile (08009529939)
I answered the 3rd one and a person on the other end wanted all my personal details which I refuse to give. I felt that this person was not happy with me at all.
I googled this number but not a lot actually comes up, so I felt that I was correct not to give my personal details out - over the phone
I then called YOUR number (08005191030) to tell you what had just happened.
To my amazement the chap on the phone said I should of given my details out as you were trying to contact regarding my NCB (Which I have now sent on line)
I said the your chap, would you gave YOUR personal details out over the phone without knowing who it was ? He replied YES ! I replied '' More fool you ''
Your telephone call to me and the person I called at Castle Cover could actually stop people from using you in the furfure.
As a business owner myself, I thought you would like some feedback
Kind regards
Neil”
“it was easy to get the insurance that I needed and the service was very good but it is beginning to be a bit of a bother trying to access my policy on line once this problem is sorted out it will be excellent. overall the service is very good”
