“Clearly written policy booklet; just one place where cover provided could be misunderstood. Detailed insurance documentation is very lengthy & partly conflicts with itself and the Certificate of Motor Insurance:-
- Policy No.: 2413561/001 vs. S940832R ;
- Use: Excluding commuting vs. Including commuting;
- Incident: "Single Vehicle" although own car was hit by another vehicle (lorry + trailer).”
“Up until this time I have been very happy with your service but I feel let down now. I renewed my insurance with you on Thursday while my car was being MOTed and found out afterwards that it wasn't worth repairing. I managed to get another car, and was under the impression that the premium would be about the same, so was very disappointed on having to pay an extra £100! This has seriously affected my Christmas.
I had been recommending your insurance to my friends, and via my Facebook page I have access to about 2,000 people who I can directly influence, but now I don't feel like I can recommend you any more, and will certainly be looking around next year for potentially another service.
Dr. Steve Cousins”
“Not had a lot of time to give a precise review as I've only just acquired this policy online. I can say that everything went smooth without any complications, so far so good.”
“Through Confused,com I found that Castle cover was the cheapest insurance giving the same amount of cover. I had to phone them a couple of times to get help with access to my online account and information where to send my proof of no claims. On both occasions I got through straight away to an English sounding pleasant and helpful person. What a pleasant change!”
“Hello
I have received 3 phone calls on my mobile (08009529939)
I answered the 3rd one and a person on the other end wanted all my personal details which I refuse to give. I felt that this person was not happy with me at all.
I googled this number but not a lot actually comes up, so I felt that I was correct not to give my personal details out - over the phone
I then called YOUR number (08005191030) to tell you what had just happened.
To my amazement the chap on the phone said I should of given my details out as you were trying to contact regarding my NCB (Which I have now sent on line)
I said the your chap, would you gave YOUR personal details out over the phone without knowing who it was ? He replied YES ! I replied '' More fool you ''
Your telephone call to me and the person I called at Castle Cover could actually stop people from using you in the furfure.
As a business owner myself, I thought you would like some feedback
Kind regards
Neil”
“it was easy to get the insurance that I needed and the service was very good but it is beginning to be a bit of a bother trying to access my policy on line once this problem is sorted out it will be excellent. overall the service is very good”
