“Overall they have been fine. The only frustration I had was in confirming no claims, it was down to me to go back to a previous insurer to verify claims, something that I was expecting Castle to do-but maybe this is an 'industry procedure'? However after I had the information required Castle were quick to change policy costs.”
“Having used Go Compare now for the past five years, I have always found it quick , easy to understand ,
My last policy was with castlecover , superb service from them .
One instance I rang to get a quote to put my son on my insurance , everything explained , quote given , other options offered , it is nice to be treated like a person , not just another number on a piece of paper.
Well Done Castlecover”
“I had no problems at all mind you i have'nt had to claim as yet but it was simple to set up and the price was good without all the unnessasary add ons but they are there if required”
“They offer excellent service and customer care is second to none as compared to other insurance companies. Policies also very economical. I cannot fault on the above and also their enthusiasm and willingness to explain points and help in making a decision.”
“Just insured my car with Castle Cover for the first time. My previous insurer sent me a renewal (including breakdown cover) £92.00 more expensive than last year. I phoned them and without much persuasion they dropped the premium by £90.00, this unbelievably was still £65.00 more expensive that Castle Cover.
Many, many thanks to Ellie for making the experience of insuring my car, so easy. A very affable and pleasant young lady. If all your operators are only half as good as her, then Castle cover is a well blessed company. I'm almost looking forward to next year!!”
“It was a very simple and easy process to follow - the only problem I encountered was I wanted to pay for the whole annual premium and somehow it went to monthly payments and the option to go back and amend wasn't clear - so I've had to stick with monthly payments which works out more expensive.”
“I was done for drink driving and there service was great not like the company I was with (swintons) they treated me like dirt after being with them for years.”
“Easy application, load in details and get the best deal presented in minutes, simple process. Castle Cover are very helpful on the telephone, offering a good service all round.”
“My first ever claim in my life and I was mortified when it was simply the door being grabbed by high winds and flipped back causing so much damage, on a New Years walk on the moors.
Castle Cover Insurance were simple to contact excellent to talk to and the car was picked up, a courtesy car provided and repaired and returned in good time, especially considering that the new model required a new door from Fiat in Italy.
The car was only two years old and is perfectly repaired.
I was quite overwhelmed by the courtesy and efficiency of the company, when I needed them.”
