“Thank you for contacting me and I found your assistant to be very patient and helpful and the cost to be very competitive, particularly with my current renewal notice.”
“Castle Cover sorted my car insurance very quickly and with no fuss . When i made a phone call about my no claims the lady on the phone was very polite . I would recommend them to my friends without hesitation .”
“Very pleasant, helpful young man I spoke to over the phone. No queuing to speak to someone. Happy with the way my query was dealt with. Would recommend.”
“A very nice young man organised my policy, he was very thorough, explaining everything well as we went through the stages of the policy, making sure I understood everything. we concluded the application, and I bought the policy. After the call was ended, he rang back a few moments later to check on something he felt he had omitted, or hadn;t explained properly. Altogether, a very friendly, efficient young man.”
“Castle produced the cheapest quote for me through Compare the Meerkat, but I was also pleased to see they were backed by Ageas - a major player in the insurance market. I was impressed by the free NCD protection and also took the very-reasonably-priced legal protection.
Two days after taking out the cover, I was called by a friendly, native-English speaking, customer service advisor, who confirmed Castle's receipt of my NCD proof and then discussed the excess and options. He made a brief attempt to "upsell" options I hadn't selected, but was not at all pushy. He asked if I had any queries and assured me that, if I had any in the future, they would be happy to help.
My experience with Castle so far has been excellent, and I would not hesitate to recommend them.”
“Had a problem trying to get insured online but was handled very well by online chat and everything sorted quickly. Thanks to all for your help. otherwise everything is good.”
“I did have trouble online (but probably my fault. (As I am not sure about it yet )so I phoned the day after your operater PHIL was extremely helpful and courteous. And I finished very happy. Many thanks”
