“Their pricing was awful, they refused to bill insurance, sent the prescriptions to the wrong pharmacy, won’t release my records without “written authorization” (despite that being provided). Scammers. Unqualified hacks.”
“I could actually cry explaining my story about this terrible company.
I am SO horrified at this company. First of all, they didn't jump on for our first call. It was during my lunch break so after 45 minutes I had to leave after waiting on the video call. Next call the same thing. I then asked to switch people I'm working with and she called me yelling at me she's now going to lose her job thanks to me. I called customer support and all they said was let us know of she keeps harassing you then. Continue I continue getting harassed. They do nothing so I cancel my membership. I'm still getting medication sent to my pharmacy from them and they swear it's not them but the pharmacy has shown me it's from them. And I havnt used or been prescribed for months. Still getting them to this day. STAY AWAY!!!”
“DO NOT SIGN A SUBSCRIPTION WITH THIS COMPANY!
I canceled my contract with them in August 2022 with a $0 balance account. On June 2, 2023, I had an incidental charge of $45 on my credit card. I called the company to ask what the payment was for and then asked why I had not received a bill. In addition, I asked that my credit card be removed from my account. I was told by one of the agents that "HIPAA requires them to keep credit cards on file for 6 years." This is not true, HIPPA does not cover credit cards. I was also informed that Cerebral has free reign to charge my card at any time charges incur. The problem is, my account is cancelled with Cerebral so how would I generate charges? And how will know that they will be charging me? Enter at your own risk!”
“If I could give 0 starts I would.
I paid for a month, met with my therapist and he immediately told me he was going on vacation for 10 days. Found another therapist, but the second session he was a no show.”
“Cerebral sucks. 200 dollars down the drain. Advertising adderall and other stimulants and 200 dollars later they don't provide anything
COMPLETE FN SHAM!!!”
“My first therapist didn't show up for my scheduled session. I then called to see what happened and when I tried to reschedule, found out that this therapist didn't even have any available dates for the next 6 months. I tried a different therapist but she only showed up for one session. She didn't show up for my next session. When I called Cerebral support, they said that they were sorry but had no explanation for what happened. I then told them that I wanted a refund because out of 3 sessions, a therapist had only showed up to one. I didn't feel comfortable continuing with their service. They said that they could only offer me a 50% refund because I completed one session and refused to let me talk to a manager about my experience with their service.”
“The people working with cerebral are genuinely good caregivers who seem to want to help people, so I feel terrible for them that they work for a gross money hungry company that’s preying on vulnerable people who need real help. This company should have nothing to do with “healthcare” and you should stay far far away, the system is not setup to help you and will just drain your energy as well as your bank account. Again it’s not the providers, they seems great. But you will rarely get to see them and will have to fight tooth and nail for any form of support.”
Hi there. We appreciate you taking the time to share your experience and are sorry to learn that your Cerebral journey has been less than satisfactory. Is there anything we can do to help? If you're comfortable, you can reach out to us at support@cerebral.com with a brief description of the issues you've been having, as well as the username used here in this review, so that we know who we're talking to. We're happy to assist you in any way that we can!
Best,
Cerebral Support Team
“The people working with cerebral are genuinely good caregivers who seem to want to help people, so I feel terrible for them that they work for a gross money hungry company that’s preying on vulnerable people who need real help. This company should have nothing to do with “healthcare” and you should stay far far away, the system is not setup to help you and will just drain your energy as well as your bank account. Again it’s not the providers, they seems great. But you will rarely get to see them and will have to fight tooth and nail for any form of support.”
“I've had to hunt down my meds every single month since I've started with this company. They say one thing and do another. They lied to me about ADHD meds and now I'm currently looking for a new place to help with my mental health as this one has just made my life a messy chaotic place even more than it already was. Would not recommend. The prescriber told me to take a certain dose then prescribed something completely different and had me and the pharmacist confused as hell.”
“I am unhappy. I have entered my insurance information, and the medical authorization is not being sent to my insurance. My pharmacy has been trying to reach someone to rectify the situation, but there is no option to speak to a person or know if the voicemail she left was received. How do I get the authorization to my insurance? It is not fair to expect me to front $330 every month when I have insurance. If this doesn't get fixed, I will be severing my relationship with Cerebral. Also, I reached out via the app and email-- I have not received any responses from anyone either. As I said-- If Cerebral cannot seem to get my authorization to my pharmacy immediately (I am now out of meds over this issue), then I will be severing my relationship and seeking help elsewhere. I am here for anxiety, and this situation has magnified it.”
“In the month, I've moved between two prescribers and three care coordinators. This past Thursday, I reached out about having left my medication at home while flying to a different destination. I reached back out Friday morning through the portal and also called to get my medication filled here while I was away. I called again Friday afternoon and Saturday morning. There has been no response from my care team, and the issue was never addressed.”
Hi there, this is Stefanie with Cerebral.
I wanted to thank you for taking the time to share your experience and concerns with us. Our intent is to support individuals along their mental health journey, and we’re sorry to hear that your experience with Cerebral has been met with these challenges. We understand the importance of getting medications that work for you and getting them on time. We care deeply about your mental health and want to make sure we do everything we can to remedy this situation.
You can call us at (415)403-2156 or you can email us directly at support@getcerebral.com. Feel free to request me by name; I want to be sure that you feel heard and am happy to be your direct point of contact until we resolve this issue. Hope to hear from you soon.
Kind regards,
Stefanie H.
Cerebral Coordinator
“I will never use this app ever again. The way you unsubscribed is absolutely insane. Why am I still after a month of cancelation of this service that I am still being charged and now more then what I was asked to pay. It's 300 plus dollars every week your trying to steal from me and only today did you guys became successful. Send my money back plz”
Hello James,
I appreciate you taking time to share your feedback and experience here with us at Cerebral. I am so sorry to hear that you may have had trouble cancelling your account. I can certainly understand your frustration and would be interested in seeing if I could assist.
To get in touch, please feel free to reach out to me at (415)403-2156 or support@getcerebral.com and ask for me directly. I look forward to hearing from you.
Kind regards,
Stefanie H.
Cerebral Coordinator
Hello James,
Thank you for sharing this helpful feedback. We're constantly working to improve our services here at Cerebral, and we sincerely apologize for any difficulties you may have faced. I'd like to see how I may be able to assist here. We’d love to find a way to make Cerebral better work for you in exchange for your time and feedback and to hopefully help repair your trust in Cerebral.
Please feel free to contact (415)403-2156 or support@getcerebral.com and ask for me. I'm happy to help in whatever capacity I am able to offer and hope to hear from you soon.
Best,
Stefanie H.
Cerebral Coordinator
“I find myself trying to find a "NICE" way to express the abysmal failure that Cerebral. It all sounds good on paper, but when applied is this rushed detached thing that wastes your precious time and money. I don't think Cerebral is set up for anything other than a relatively easy way to obtain a prescription. Oh wait, unless your doctor decides for literally no reason you don't have ADHD, even though YOUR tests say otherwise. Okay. This is just income to most of you, isn't it? A means to an end? I honestly pray that I am the only one feeling this way. Maybe I just unlucky? I guess it's my fault I chose a counselor entirely too distracted to be of any help on the call. We are humans too, on the other side of the screen! I will be ending my business with Cerebral and making a point to warn others. You (as a company) should honestly be ashamed.”
Hi Brandis,
Thank you for sharing this feedback with us. I'd like to sincerely apologize for any challenges you may have faced with utilizing our services. As a mental health company, we are wholeheartedly focused on improving the well-being of thousands of individuals who may not have had access to, or the means to afford, quality mental health care. We hope to provide excellent service and reliable support, and I sincerely apologize if your experience has fallen short of these qualities.
In any event, we appreciate you sharing your feedback so we can continue to improve our services. I would like to take some time myself to hopefully help repair your trust in Cerebral.
Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at support@getcerebral.com and ask for me directly. I'm happy to assist in any way I can.
Kindly,
Stefanie H.
Cerebral Coordinator
“If you are thinking of signing up - PLEASE READ!
ZERO STARS. I never write reviews but this one has to be done!
I spent several months with their services and I can not stress enough as to the constant multiple problems I have had with them so I just had to write this review because this level of service has never happened to me like this. From poor communication, crappy providers, dismissed, invalidated, to being treated like a drug addict, it was a constant stream of problems since day one (of 3 months) and really shocking how I was treated. If I would have known what I know now I would have ran in the other direction and far far away. I am not the kind of person that ever writes reviews but this MUST be done as I was going through the worst time in my life at the time I signed up and along with a history of ADD, anxiety, depression and panic attacks, and all Cerebral did was make my life much much worse.
Everyone should know their deception, that the so-called coordinator “person” with a name like “Eileen” on the message portal is actually a fake name, a picture of a fake person, and you aren’t actually speaking to that person but with multiple people who pose to be this one person, which is why you get that copy and paste kind of responses of sloppy communication and close to robotic, that is, if you end up even getting a response! I found this out one day when I came across a coordinator I spoke with over the phone who actually revealed that hidden piece of info to me but I dont think he was suppose to however after awhile you will start to figure it out due to the bizarre and slow responses you get.
Several therapists later during the 3 months of relentless hell with Cerebral, it was ruining my life and did nothing but make my mental health worse. That really says everything there doesn't it?! None out of the 3 therapists I saw really gave me ANY tools to work with that were actually of any benefit, it was basically just me talking the entire hour as they really didn't know what to say. I was told to put ice on my face while having a panic attack, or just “be mindful” during a heightened panic attack, so you’ll end up paying $$$ for someone to tell you these kinds of things. Talk about frustrating.
My wallet was lost so I had to cancel my credit cards so one of those was the one I used for Cerebral and as soon as the month changed over and they couldn’t get their automatic payment I was getting non-stop phone calls on a daily basis like gangsters ready to get their money, it was alarming. They want their money that is for sure, but yet when YOU need something from them they are nowhere to be found or will straight up abandon you!
My first visit with a provider and he asked me one question, just one and one only during the entire 20 min conversation, it was after I was bawling my eyes out expressing my current life circumstances to him and I could tell he just didn’t want to be bothered, the only thing he asked, “So are you having a crisis?”, and it was in a way that was as if he was really annoyed to be dealing with me. Kind of like, hurry up and get out of my office, kind of vibe. And then he was clear that he thought I was just looking for drugs. It was incredible how I was treated just in that short conversation, and that was day one. These people really don’t care about you, they only need a paycheck.
My visits with some of these providers was awful, I was treated like I was an addict and as if I was out looking for drugs, but no matter how much I said or bottles of past prescriptions I could show them, they still made it really difficult to give me my medication as they kept refusing, you'll be treated like a drug addict for just mentioning your past. When someone is having panic attacks ongoing daily for months and nothing they suggest is helping than why wouldn't you prescribe a former benzodiazepine to help the patient? It was cruel and it's as if they know this and want you to suffer. You all should know that they are big on promoting anti-depressants and refuse to refill any past prescriptions of controlled substances no matter how long you have been taking them or how serious your condition currently is, they just don’t care.
And any medication they did prescribe took at least 15 days to arrive by the mail, but yet when you call and try and speak to anyone there to find an answer, no one knows what is going on and they always point the finger to someone else at the company and then they tell you they will call you back and never end up calling you back, so then you have to call in again and you get a different person who can’t seem to understand any of the notes that were left on your account and then days into weeks later the cycle starts all over again leaving you nowhere and everyone is clueless and careless. I did this exact thing SO MANY TIMES because no one wanted to address any concern I had at the time of the initial phone call. Talk about frustrating and unprofessional. They take no accountability for their actions and hide behind pointing the finger.
And here’s the big kicker, this is like the end finale to my already walk-through-hell of dealing with Cerebral... I was THROWN OUT from their services. Yep, Cerebral kicked me out with no real explanation or legitimate grounds for this decision whatsoever. I received a voicemail from the doctor, which was shocking that she called because they are extremely hard to get ahold of no matter what, never around, never can get them, and my next appointment was 3 months down the road, which was her “next available”.
So she ended up calling me and leaving a voicemail from out of nowhere telling me that she is unable to help me any further from here and that she recommends that I see another doctor telling me she spoke with her supervisor and they felt that my “condition is too high for their platform” to deal with and so they are referring me out. From out of nowhere! I last had an appointment with her 2 weeks prior and none of this was said. I think they did not like that I confronted their bad behavior and wanted me out. She said she will refill the last round of my prescriptions while I find a new doctor, but these were medications that you can’t just abruptly stop but she didn't care, Cerebral doesn't give one rats ass care about this, AND the prescription NEVER arrived because she never put them in to be refilled to begin with!
So there I was left cold turkey, and if they TRUELY did care they wouldn't have treated their patient like that. Prime example of how they lack empathy and any human decency. Absolutely ridiculous and extremely careless and unprofessional, but yet I was made to feel as if I had the problem, as if I was "too extreme of a condition for their services", yeah just like an abusive relationship who uses gaslighting. So they will take your money and will treat you ONLY if you have some light depression and some minor anxiety? What a joke! I have panic attacks and anxiety, what is the problem? I really think they could not handle the fact that I kept questioning their bad business practices and confronted their continuous incompetence and dismissive and invalidating abuse.
They really care about you don’t they, they really care about your mental health. ZERO empathy. Chew you up and spit you out like you don’t mean anything and leave you with zero medication to cold turkey from. No explanation whatsoever, just a cold hard cut with no access to my account and when I kept trying to call in and get an answer as to if they will keep their word and give me one last refill like the doctor promised and they once again was pointing the finger at someone else and claimed that they were not able to quote "our hands are tied" since they closed the account. Unbelievable! They clearly had no intensions of sending me off without a last refill, they really don't care!
This is what they do to people who already have told them they are all alone and have lost everyone and everything in their lives. It was as if I was made to feel it was my fault, my condition was my fault that they somehow could not help me. Just from that situation alone I went through 4 “care coordinators” over the phone who kept ignoring my requests and promising me they will talk to their managers and get back with me with a phone call and ohh how sooooo sorry they were for me to hear that all of this happened, yeah right. I'm amazed at how many of their employees are brainwashed into their abusive ways. The entire debacle left me terribly disgusted and angry that I was treated like this and people need to know what happened. We’ll see what happens when they start speaking to my lawyer. Oh and Cerebral don't even try and pretend you care with responding to this review with some sugar coated phony sympathy message or by trying to bribe me with another one of your discount codes, clearly you have failed and nothing is going to change that.
If you are looking to bring more stress, anxiety and unnecessary hell into your life, then sign up for Cerebral, they will be more than happy to take your money and treat you like $H#T.”
Hello,
I apologize that you have faced difficulties in utilizing our services. We are constantly working to improve our services, and we appreciate you taking the time to share your feedback with us. We value all feedback that we receive, and I would like to take this opportunity to learn more about your experience. Please feel free to contact me at support@getcerebral.com and ask for me directly. I look forward to hearing from you.
Best, Lindsey M.
Cerebral Coordinator.
Thank you for sharing your experience Tanean, I am truly sorry to hear you were unable to receive the help you are looking for from Cerebral.
I'd like to sincerely apologize for the difficulties you faced with utilizing our services. We have a considerable client base that significantly benefits from our services, but that still doesn't make it any better knowing that you faced less-than-satisfactory care.
As a mental health company, we are wholeheartedly focused on improving the well-being of thousands of individuals who may not have had access to, or the means to afford, quality mental health care.
In any event, I would like to take some time myself to hopefully help repair your trust in Cerebral. Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at support@getcerebral.com and ask for me directly. I'm happy to assist in any way I can.
Thank you for your time Tanean,
Lindsey M
“The "care counselor" just reads verbatium from scripting which is extremely impersonal. seeing a provider once a month is not worth the money especially when out of pocket. I waited over a MONTH to have the meds shipped to my home. Therapy not offered in my state.”
Hi Tara,
I'd like to sincerely apologize for any challenges you faced with utilizing our services. We do have a considerable client base that significantly benefits from our services, but that still doesn't make it any better knowing that you faced less-than-satisfactory care.
As a mental health company, we are wholeheartedly focused on improving the well-being of thousands of individuals who may not have had access to, or the means to afford, quality mental health care. We appreciate you sharing your feedback so we can continue to improve our services.
In any event, I would like to take some time myself to hopefully help repair your trust in Cerebral. Please feel free to reach out to us by phone at (415) 403 - 2156 or by email at support@getcerebral.com and ask for me directly. I'm happy to assist in any way I can.
Kindly,
Stefanie H.
Cerebral Coordinator
Hi Rachel,
Thank you for writing in. I sincerely apologize that you may have faced difficulties in utilizing our services. We are constantly working to improve our services, and we appreciate you taking the time to share your feedback with us. We value all feedback that we receive, and I would like to take this opportunity to learn more about your experience.
Please feel free to contact me at (415)403-2156 or support@getcerebral.com. I look forward to hearing from you.
Best,
Stefanie H.
Cerebral Coordinator
“Please don’t sign up with them. I asked for a cancellation and they pressured me into just pausing my account during the pause, my cc got stolen and was cancelled and a new card issued. All other services tied to that card were unable to charge it (utilities, car note, Spotify, Netflix) however they managed to charge the cancelled card. I immediately asked for a cancellation and refund as I hadn’t used the service in months due to financial reasons. However they denied the refund even though support initially told me they did cancel and refund. I’ve tried speaking to multiple support agents and requested to speak to a manager which they said also denied my request, so I was gonna chalk it up and try speaking to my care counselor, however they suspended the ability to even speak to any counselors or use any of their services even though they charge you for a full month and it shows it’s set to cancel on 7/17.”
Hello Mary,
I appreciate you taking time to share your feedback and experience here with us at Cerebral. I am sorry to hear that you may have had trouble cancelling your account. I can understand your frustration, and would be interested in looking into this further to see if I could assist.
To get in touch, feel free to reach out to me at (415)403-2156 or support@getcerebral.com and ask for me directly. I look forward to hearing from you.
Best,
Stefanie H.
Cerebral Coordinator
“I’ve heard great things about Better health so I figured cerebral wouldn’t be the same, but my experience here has been less than satisfactory. My appointment was canceled on me twice so I never spoke with anyone the first month, and I was charged a second time without having met with anyone yet.”
Hi there Shannon,
I apologize that you may have faced difficulties in utilizing our services. We are constantly working to improve our services, and we appreciate you taking the time to share your feedback with us. We value all feedback that we receive, and I would like to take this opportunity to learn more about your experience and see what I may be able to do to assist.
Please feel free to contact me at (415)403-2156 or support@getcerebral.com. I look forward to hearing from you.
Best,
Stefanie H.
Cerebral Coordinator
