“The concept is really great, however I find it discouraging to pay such a significant about for 30 minutes a month. I’ve been cycled through several counselors and providers because of changes within cerebral, which can be a bit upsetting because you get comfortable with someone and then have to start over.”
“The concept is really great, however I find it discouraging to pay such a significant about for 30 minutes a month. I’ve been cycled through several counselors and providers because of changes within cerebral, which can be a bit upsetting because you get comfortable with someone and then have to start over.”
Thank you for taking the time to share your feedback. We are constantly working to improve our services, and we appreciate you taking the time to share your experience with us. We sincerely apologize for any difficulties you may have faced when using the platform and would like to learn more about your experience and see if there is anything we can do to help. If you are interested, please reach out to us at support@cerebral.com directly for further assistance. We look forward to hearing from you.
“I joined the service because they allowed me to choose my provider and I got an immediate appointment which I NEEDED!
She was wonderful and I had no complaints.
Then my chosen provider left cerebral.
This was a whole different story. I was sent a link to schedule with a provider THEY supplied, with no choice given. No matter that this provider didn't have an opening for over a month and a half!!
As for the "therapy" provided, anyone who tells you that effective therapy happens in one half hour session a month, is delusional!
That is what is offered.
Ridiculous.”
“My first experience with Cerebral was really positive - I was matched with a prescriber in my area who I had a good first session with and who prescribed me medication that is helping. However, I also signed up for therapy and have had a hard time finding a therapist whose schedule doesn't show they are booked for the next 6 months. There was also a glitch in the app because it wouldn't let me access my account until I signed up for an appointment with a care counselor which I wasn't able to do so I went in circles for a couple weeks trying to figure that out..... Then I emailed and was given an appointment time at 7:00am and I tried to make it but with a job and an infant, well..... I had to reschedule it to over 2 weeks later. As of this review, I have still not had a therapy session with a care counselor.”
“Responses are very slow. Scheduling with a provider is slow as well. After your first appointment you usually have to wait atleast 3-5 days to speak with a provider once you reach out to schedule. This doesn’t work if you need immediate change to your medicine”
Hi Kevin,
Thanks for writing in. I sincerely apologize that you may have faced difficulties in utilizing our services. We are constantly working to improve our services, and we appreciate you taking the time to share your feedback with us. We value all feedback that we receive, and I would like to take this opportunity to learn more about your experience. We’d love to find a way to make Cerebral better work for you.
Please feel free to contact me at (415)403-2156 or support@getcerebral.com. I look forward to hearing from you.
Best,
Stefanie H.
Cerebral Coordinator
Hi Haley,
Thank you for taking the time to share your feedback with us. I'd like to apologize for any challenges you have met with using our services. As we are striving to provide access to affordable, quality mental health care, ensuring that our users have access to high quality and reliable support is of the utmost importance to us. I truly regret to hear that your experience has fallen short of these qualities. I would like to take some time to hear more about your experience, and I would greatly appreciate the opportunity to help mend this experience for you however I can.
To get in touch, you may reach me at (415) 403-2156 or by email at support@getcerebral.com. Please feel free to ask for me directly. I hope to hear from you soon.
Kindly,
Stefanie H.
Cerebral Coordinator
Hello Courtney,
I appreciate you taking the time to write to us about your experience and feedback. We are glad to hear that you are enjoying our services here at Cerebral. We are constantly working to expand our in-network insurance options, and I sincerely apologize if this has not been an option for you at this time.
I'd like to take this opportunity to learn more about your experience with Cerebral. To get in touch, please feel free to reach out to me at (415)403-2156 or support@getcerebral.com and ask for me directly. I hope we are able to connect soon.
Kind regards,
Stefanie H.
Cerebral Coordinator
“If you need medication quickly, it's a nice service. If you need therapy to talk to someone, you may want to look into therapists in your area.
You can only meet with your care counselor once a month on here, and it's really just to check in and see how you're doing on the medication. I like my care counselor a lot, but I wish I could meet with her two times a month instead of one on the basic service package. The basic package is already fairly expensive for the service being received. (No slight against my counselor; they're great. Just meeting for one 30 minute session a month is not enough for the base monthly fee.)”
Hi Amber,
Thank you for taking the time to write in. It is wonderful to hear that you found your time with your counselor to be valuable. We’d love to find a way to make Cerebral better even work for you in exchange for your time and feedback.
Please feel free to contact (415)403-2156 or support@getcerebral.com and ask for me.
Warm regards,
Stefanie H.
Cerebral Coordinator
Hi Dawn,
Thank you for sharing your experience with us. It's wonderful to hear that you have connected with your Care Team! I am sorry to hear that you have met these challenges while utilizing the service, and I'd like to see what I may be able to do to assist.
To get in touch, please contact me at (415)403-2156 or support@getcerebral.com and ask for me directly. I look forward to assisting you in any way I can.
Warmly,
Stefanie H.
Cerebral Coordinator
“I have nothing to compare this with, however there is no real counciling,it comes across for me as just a prescriber and someone just reading from a script on a screen ,im just stating facts.”
Hi Eric,
Thank you for taking the time to share your concerns. It is disappointing to hear that you did not receive the support you were looking for, and I apologize if you may have faced difficulties in utilizing our services as a result. I would like to take some time to further look into these issues and help to mend this situation for you.
Please feel free to contact me at (415)403-2156 or support@getcerebral.com and ask for me directly. I look forward to speaking with you.
Best,
Stefanie H.
Cerebral Coordinator
Hi Danielle,
Thank you for taking the time to share your feedback with us. Ensuring that our users have access to high quality, reliable support while they find the treatment options that work best for them is of the utmost importance to us. I would like to take some time to hear more about your experience.
To get in touch, you may reach me at (415) 403-2156 or by email at support@getcerebral.com. Please feel free to ask for me directly. I hope to hear from you soon.
Kindly,
Stefanie H.
Cerebral Coordinator
Hello,
I appreciate you taking the time to share your feedback about your experience with Cerebral. We are striving to provide access to affordable, quality mental health care, and we value all feedback that we receive. We’d love to find a way to make Cerebral better work for you in exchange for your time and feedback and to hopefully help repair your trust in Cerebral.
Please feel free to contact (415)403-2156 or support@getcerebral.com and ask for me directly. I'd be happy to assist.
Best,
Stefanie H.
Cerebral Coordinator
“I thought it would be a good alternative but it’s hard to get an appt and the response time is lagging. I’m going to have to look for something else.”
Hi Jada,
Thank you for reaching out to us about your experience. I am sorry to hear that you may not have been satisfied with your services. I can understand how waiting for an appointment can be frustrating.
I would like to see how I can help as well as work to repair your trust in Cerebral. Please feel free to reach out to me at (415)403-2156 or support@getcerebral.com and ask for me. I look forward to hearing from you.
Kindly,
Molly V
Cerebral Coordinator
“I thought the initial evaluation was great. However, when it came time to actually write for medications they kept telling me I needed to be evaluated by someone else. The next evaluation date was a month away. I made my needs known and I was put in touch with someone who offered discounts on counseling and was apologetic about the wait but could not speed up the process. My advice would be to get your journey started early because there may be a wait time involved.”
Hi Shannon,
We appreciate you taking the time to share your feedback!
I'd like to sincerely apologize for the difficulties you faced with utilizing our services. We do have a considerable client base that significantly benefits from our services, but that still doesn't make it any better knowing that you faced less-than-satisfactory care.
As a mental health company, we are wholeheartedly focused on improving the well-being of thousands of individuals who may not have had access to, or the means to afford, quality mental health care.
In any event, if there is anything else I can do, please feel free to reach out to us by phone at (415) 403 - 2156 or by email at support@getcerebral.com and ask for me directly.
Warmly,
Molly V
Cerebral Coordinator
