“I love all the products, but it seems to take a really long time to get what I order. And it seems they have to call to find out where what’s going on. It’s taken months at times which is ridiculous when I want something I want yesterday usually.”
“Shipping is always an issue. Your item arrives before you get a shipping notification. I ordered on 29 July. Order was accepted and processed. Paid extra for 3-4 day shipping. 8 Aug and still no item. It shipped 7 Aug.”
“Twice now I placed an order, even went for the expediated delivery, a week later I go to tracking the order and it hadn't even shipped yet. I called support and they told me they were out of one of the flavors I had ordered, I told them I didn't care about the flavor only the effect. and they changed my order to a flavor on hand and shipped it out. I would have appreciated an email to tell me my order had been delayed...other than that I like the product and convienience, keep up the good work.”
“Im sort of in the middle. With the name of cheech and Chong I expected AAA service. Also from friends and relatives I’ve heard good things. Yet on my first order, there was some sort of delay or miscommunication or something and no one reached out to me personally to explain or give a reason. Just a standard paste/copy reply to my inquiry. I hope this improves otherwise it’s just not worth ordering products. Thanks for your time.”
“I have been using these for some time now but will probably switch to buying locally now. I placed three orders over a week ago and Route shows they still haven't shipped. I emailed support and never got an answer. Gummies are available locally that I don't have to wait on.”
“The product had very little effect on me. I know it takes some time but next shipment please give me something a little stronger. Thank you
Diana Schwartzberg”
“I really do like your products and I would normally give you a 5 star. But you really need to work on customer service. I placed an order on the 17th of July and here it was the 28th of July with no order or even an email regarding what was going on with my order. I called on the 28th and was told that you were out of one of the things I ordered. Chris was the guy I talked too. He said if I didn't want to wait I could exchange it for a differnt flavor witch I was fine with. That said, they could have let me know, either by email or phone. Your website says 3 to 5 business days. I'am a stong believer in good customer service. I do want to keep purchasing your products, but will not if some things don't change. Thank you, sincerely, Alan McNeese.”
“9 days ago I ordered something for the first time. Since then I've received 11 emails from them and no product. I got an email earlier today that a shipping label had finally been created - hurrah! Checking the tracking it's not been given to the post office.
Also noticed that shipping protection was added to my purchase. I didn't see that, didn't want it.
Did not know this was going to be spam central, did not notice shipping protection had been signed up for, and at this point just annoyed.”
“Good product. 1st time great. 2nd time my product never shipped in over 9 days. When I sent an email, no response, but suddenly my label was printed. Still waiting on it. It was in stock.”
“When I stumbled upon Cheech and Chong’s pre-rolls, I thought they were great. Never had an issue purchasing locally and then all of a sudden they were out. This time I went online. Definitely disappointed. With what I received Received.”
