“Overselling the product is not the answer, stop trying to sell yourself, try to sell the products and get the money back to those like myself; when the product was not what was expected.”
“Ya'll were a 5 until my last order was delayed and no one contacted me. I had to contact your order fulfillment center to find out WTF? Then my inquiry led to your people telling me it'll be NEXT WEEK!! Not good??”
“The gummies are good but their customer service and delivery need some work. I tried
A reorder on May 7 and they charged me May 27 and they still haven’t even shipped yet. So I called today and they are subbing me a
different product and I’m getting 20 less gummies than I was originally charged for. Even though it’s their error I have to be
The one that makes the difference up.”
“First of all I finally got the product I ordered and love it. Problem was the shipping. I waited for over 2 weeks after I got the item shipped notification and it never got shipped nor was I informed of any problems. I finally reached out to customer service ( who was really nice ) and found out it was on backorder. Maybe if I had been told of the backorder it would have been a better experience. As for the initial order it still shows as label printed and courier waiting for parcel.”
“Would previously have rated you guys 5 stars but pretty disappointed in you. I thought I could trust you. Thinking you're not really any different than anybody else just trying to make a buck anyway you can.”
“Website is simple, straightforeward and easy to use, shipping was prompt.
Unfortunatley the product I got was dud. I'm sure there will be improvements over time.”
“I emailed this direct to support twice with no response….. I loved the blazers so I ordered 7 more bottles. The new shipment (pictured on the left) came in noticeably shorter bottles and are very noticeably smaller joints. I must say I’m disappointed in the quality control. There’s no way the new shipment contains .75 grams per joint and that adds up to quite a shortage when you order 7 bottles (or what should be an oz total).”
“Great product. Quick shipping. I have one complaint. I just ordered a 6 pack of Space Chews from your website. 1 day after I see an add on Face Book for 50% off. Why was this not on your website? I think it unfair that you do not discount for all not just ones who may be lucky enough to spot a FB ad.”
“The Space Chews were pretty good, but I had to eat 5-6 for good effects. My coupon code would not work so i had to pay full price. Now I see coupons for 30 - 50% off. I love Cheech and Chong but will not reorder. Best of luck guys.”
“I like the buzz I get from Cruise Chews and the Grapefruit/Raspberry seltzer.
My only disappointment is the length of time it takes to receive the product after placing an order. So far, wait time over 7 days. Yes, I know I can pay extra for quicker delivery. But why? Amazon can get product to a customer within 24 hours. It's their business model.
I would like to see Cheech and Chong improve their business model with similar high customer service standards without having to pay for it.
My two cents! Now I will chill with some gummies! 😎”
“EXCELLENT TASTING PRODUCTS... I DON'T SEE ANY OTHER BENEFIT... YOU CAN FIND CANDY MUNCH CHEAPER... BUT DO SUPPORT CHEECH MARIN AND TOMMY CHONG.... BECAUSE THEY ARE ICONIC TO THE CULTURE....”
