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Chelsea Megastore Reviews

1.3 Rating 116 Reviews

6 %

of reviewers recommend Chelsea Megastore

Company Reviews

1.3

Based on 116 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Chelsea Megastore Reviews

About Chelsea Megastore:

The Official Online Megastore of Chelsea Football Club. Over 1,000 official Chelsea products including the latest Chelsea Home Kit, training range, Chelsea fashion, homeware, equipment, gifts and much more.

Visit Website

Phone:

0871 231 0005

Email:

customer.services@chelseamegastore.com.

Location:

Chelsea Megastore c/o Kitbag Ltd Greengate
Manchester
M24 1FD

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Chelsea Megastore 1 star review on 15th October 2023

Chelsea Megastore 1 star review on 22nd January 2022

Chelsea Megastore 1 star review on 2nd October 2021

Chelsea Megastore 1 star review on 16th June 2021

Chelsea Megastore 1 star review on 16th June 2021

Chelsea Megastore 1 star review on 6th May 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a jersey from the store, and paid shipping and for the product itself $193 CAD. Got hit with a $79 CAD hidden charge of some sort (no description) on the arrival of the product 2 weeks later. Poor timeline, hidden fee equal to 1/3 the product cost. 100% will NOT recommend anyone use this site to order anything.”

Posted 1 year ago

“It is a frustrating experience ordering from Chelsea Magastore, but the main thing to remember is that their merchandise is hard to get anywhere else so if you give yourself approx 8 to 10 weeks then you won't be too disappointed.”

Posted 1 year ago

“Bad or inexistente customer service. I ordered and paid next day shipping given my urgency to bring the jacket abroad with me for a gift and it was delivered a week later. Nobody took responsibility and I had to pay also the return. DONT BUY HERE”

Posted 1 year ago

“I have tried several time by email to get in contact with hem. I ordered a Chelsea shirt but received man united pant. So I want to change them. But the order number I got is incorrect so I can’t send them back. Nobody is helping me with it. So no way in hell in would recommend this website to anyone.”

Posted 2 years ago

“Fanatics is an absolute garbage company, poor reviews both sides of the pond. Placed order with chelseamegastoreUSA.com mid December for expected delivery 1/12/22. Finally shipped 1/17/22 for delivery 1/12/22? .. fanatics uses time travel apparently. Called and emailed several times with Fanatics non existent customer service now claiming Data Protection Act as a reason they can't provide any assistance. Do better Chelsea FC, why are you partnering in the UK with Manchester based clownshow Fanatics? It's common knowledge they suck on a trans Atlantic scale! Haven't even begun canceling order because Fanatics undoubtedly will fail at that too. Chelsea FC using Fanatics is tarnishing the club, they're absolute rubbish and after this experience I/we will not be using chelseamegastoreusa.com in the future.”

Posted 2 years ago

“I will never again shop with Chelsea Megastore. I ordered my son a very nice Chelsea shirt for Christmas. When it arrived the Chelsea logo was missing. Not an oversight—the logo was quite prominent in the website but this was a defect with no logo. I emailed six times and went through the stupid AI chat and got absolutely nowhere. I then decided to just do a regular return and they charged me $26 for postage to mail back their defective shirt. It wasn’t like I didn’t like it—it was defective. Their QC should have caught that but instead I need to pay $26 to get back my $70 for something they screwed up. I’m proper Chels, but the so-called Megastore can go to hell. Never again.”

Chelsea Megastore 1 star review on 22nd January 2022

Posted 2 years ago

“Parcel was sent to the wrong address and was returned to Chelsea megastore. I was told to wait for 30 days regarding refund. After multiple emails back and forth asking about the same questions, its been 60 days since the parcel was returned and they claimed that i got to wait longer. Got to do better than this, huge disappointment”

Posted 2 years ago

“If only giving zero stars was an option. Ordered placed Nov 22, 2021. Shipping to arrive Dec 7. Never arrived. Tracking number provided is invalid. No answer at phone, no replies to multiple emails, and no chat agents available. Out $63 and no Christmas gift for my son. Chelsea FC. is better than this.”

Posted 2 years ago

“Two years ago I ordered a goalkeeper shirt and to this day it still hasn’t come. My son was 10 now he is 12 it was supposed to be for Christmas and I never got my 90$ back. Horrible”

Posted 2 years ago

“On Oct. 12th, 2021 I ordered a Havertz Home Stadium Shirt for my grandson for Christmas. I paid by PayPal. Money came out that next day. After 2 weeks, I checked on my order and they said it would come on Nov 11. On Nov 12 th I check on my order and it said my tracking number was invalid. I tried chatting online with them and while I was chatting he said the communication dropped on his end. He did give me another tracking number but it got me no info. And no order. Finally on November 29th, reordered. Filed a claim with PayPal. No response from ChelseaMegastore. Now here I wait for my second order which still has not come. It was supposed to be delivered today but of course, no luck. Grandson will be sorely disappointed since it was his main present and he is such a fan of Chelsea. Chelsea Megastore seems to be connected to Fanatics in the USA. So far I have ordered 5 orders through them. I have received nothing so far. I have to find a better place to order and spend my money. Will never order from them again. Just wish there was a star lower than 1.”

Posted 2 years ago

“I purchased an item. I Paid for the item. I got zero confirmation email regarding my purchase & no confirmation of purchase receipt from them. I checked my account and the purchase was indeed taken out. I sent out several emails asking for a confirmation & when I did not receive any response, I sent a few more emails asking for cancelation of order & a refund. I got zero response but they did take my money. Scam.”

Posted 2 years ago

“Terrible communication and their 5 day shipping is not even close better add at least a month to that timeframe. Will not buy here again”

Posted 2 years ago

“Excellent service, I live in Australia, it was dispatched within 1 business day, and arrived the exact day it said it would. Excellent quality, all expectations were met. Highly recommend”

Posted 2 years ago

“Never received my order”

Posted 2 years ago

“Ordered a scarf and banner for the UEFA championship win. Received an email 2 days later saying the order was on its way. 8 days later, get an email saying I am being refunded for my order. I never asked for a refund and I lost all the money that went towards shipping and tax. Complete waste of time and money. I tried emailing customer service. No response.”

Posted 2 years ago

“I placed an order, and literally minutes later the item was showing on the website at a lower price. The REGULAR price had changed by $8 - it had nothing to do with the discount code. Chat support confirmed the lower price and told me to send photos for a price adjustment. Customer service informed me there was a glitch in the website and they will not adjust the price. While the conversation about the price was in progress the item supposedly shipped. The tracking number is invalid. I am livid. If the item fails to arrive in a timely manner I will contest the charge with my bank. This is ridiculous.”

Posted 2 years ago

“I ordered a Chelsea shirt on the 17/8/2021 and was advised that it would arrive on 8 September 2021. That hasnt happened and cant get any advise as they say my email is incorrect even though I have had confirmation of my order. Tried calling, tried the webpage - nothing helps and I cant get any clarification on whats happened to my order. I would never recommend this company - customer service is terrible.; Be very wary of this company - I would not recommend it.”

Posted 2 years ago

“No way to review or your edit your order once placed. I emailed customer service as soon as the order was placed and still haven't heard back four days later and now the item has just shipped. As it is customized I cant return it. Have now just had to buy a new kit for my boy, very expensive mistake.”

Posted 2 years ago

“The problem with Chelsea megastore is there useless carrier they use HERMES, if they’d use UPS instead, people would receive there stuff on time etc, how does a package I buy from London to London, I live 12 miles away from the bridge! Take a week and I’m still waiting! I could walk there n back, if I had time etc but yet hermes has took 6 days so far:)! the funny thing is, they’ve still not tried to deliver it either, it’s been processing for days n days, as soon as I see Hermes was the carrier, I knew it would takes ages,, surprised people still use that trash as a carrier”

Posted 2 years ago

“I ordered a jersey from them and it has now been a month even though I was promised that it would be shipped out in 5 days. When I track it, it says estimated delivery was a week ago. I still don’t have it…”

Posted 2 years ago

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Chelsea Megastore is rated 1.3 based on 116 reviews