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Chelsea Megastore Reviews

1.3 Rating 116 Reviews

6 %

of reviewers recommend Chelsea Megastore

Company Reviews

1.3

Based on 116 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Chelsea Megastore Reviews

About Chelsea Megastore:

The Official Online Megastore of Chelsea Football Club. Over 1,000 official Chelsea products including the latest Chelsea Home Kit, training range, Chelsea fashion, homeware, equipment, gifts and much more.

Visit Website

Phone:

0871 231 0005

Email:

customer.services@chelseamegastore.com.

Location:

Chelsea Megastore c/o Kitbag Ltd Greengate
Manchester
M24 1FD

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Chelsea Megastore 1 star review on 15th October 2023

Chelsea Megastore 1 star review on 22nd January 2022

Chelsea Megastore 1 star review on 2nd October 2021

Chelsea Megastore 1 star review on 16th June 2021

Chelsea Megastore 1 star review on 16th June 2021

Chelsea Megastore 1 star review on 6th May 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, I live in Australia, it was dispatched within 1 business day, and arrived the exact day it said it would. Excellent quality, all expectations were met. Highly recommend”

Posted 2 years ago

“Fantastic, ordered a jacket and It actually came a day early. Great material aswell”

Posted 2 years ago

“I live in Romania. In the last 3 years I placed 4 orders on Chelsea Megastore with values between 19 and 100 EURO. All were delivered in very good conditions. The last one was placed on march 27 2020, was shipped on the 1'st of april 2020 and delivered on april 28 2020, but for me it was not a problem. So, I am very satisfied.”

Posted 4 years ago

“Shipped internationally and it arrived in 3 days!”

Posted 4 years ago

“After a bit of a rocky start, Claire the manager and Vera were extremely helpful and kind. We will be back.”

Posted 4 years ago

“Orders stuff from sale. Found nothing wrong with service. 4 days from ordering to being on my doorstep..”

Posted 3 years ago

“Ordered a Christmas gift for my bf in late November and was promised to receive it in 10-20 days (shipped it internationally). 20 days later sent them an email asking about my order and received a response a day after - they said that they meant not just days, but business days and that the order is expected to arrive on Jan 2. They did not provide any tracking info and said they did not had tracking number because of the shipping method they used. By that time I googled the reviews and was almost 100% sure that I would never get the order. However, it arrived on Jan 3. I was very happy! And we really enjoyed the quality of the items ordered.”

Posted 4 years ago

“It is a frustrating experience ordering from Chelsea Magastore, but the main thing to remember is that their merchandise is hard to get anywhere else so if you give yourself approx 8 to 10 weeks then you won't be too disappointed.”

Posted 1 year ago

“Hi, on May 30th (right after our great CL victory!) i ordered several Chelsea items in the chelseamegastore shop. During the next three months i received THREE emails (in June, July and August) from the shop, each one of them reassuring me that the delivery would be on the way shortly, Then on Sept 23rd i decided cancel my order and ask for a refund. Heres my email: ' Cancelling of order XYZ On May 30th 2021 I ordered several Chelsea fan products in your shop. Although the amount due was debited from my credit card the very next day, I STILL haven‘t received the products I paid for. All I was sent were three emails on three different days, each of them reassuring me that the delivery would follow shortly. I have decided not to wait any longer fort he delivery (it has been 3 and a half months!) and I would like to cancel my order XYZ. I also expect a full refund of the €XXX.XX debited from my credit card. Should my request fall on ‚deaf ears‘ and no answer shall be provided in the next days to solve this issue I will be forced to seek legal council regarding this matter.' Well ca. 8 hours after sending the email i received a confirmation email from chelseamegastore that the delivery was on the way! I dont know how, or why, fact is that after 5 days i opened the parcel and voila!, everything i had ordered was in there. My advice for those who go thru the same 'ordeal' is write a letter of cancellation of your order and be frim about seeking legal counsel if the money isnt refunded. Actually it should have been one star, but ive decided to go with two stars since the products were at least all intact. PS. It is beyond my common sense that Chelsea FC would allow their merchandise to be OFFICIALY sold by a company based in Manchester!”

Posted 2 years ago

“I ordered a few jerseys and I was disappointed with the low quality of the jerseys. I could not belive that Chelsea would allow its online store to send such low quality items to Chelsea fans. I ordered some different jerseys and after several days I got an email saying that it shipped but then a few hours later I got a second email saying that it actually did not ship and they have no updates. So now I have no idea if those items will be shipped, and there has been no further info provided to me.”

Posted 2 years ago

“Took so long to deliver Postage cost on returns Over 6 weeks before refund Useless just like owners Clownlake Out”

Posted 2 months ago

“More than a month from order placement still i haven't received anything and the feedback from customer service is poor”

Posted 3 months ago

“As per everyone below same problem! Very disappointed. Miss Christmas present DO NOT USE CHELSEA MEGASTORE”

Posted 3 months ago

“Absolute rubbish service. I wish I’d read reviews before ordering a 23/24 home shirt with printing and patches for my son’s birthday. I ordered the shirt on November 19th for the birthday on November 26th. The last excuse e-mail was received on November 24th. I’ve just fired one off and they’ve offered me my money back??? The problem, as always, is outsourcing. Never works. These Fanatics monkeys might well bang on about operating in 180-odd countries and handling ‘X’ number of clubs/organisations, but they should concentrate on getting it right for one club before getting overly ambitious. Mind you, how difficult can it be to slap a name, number and patches on a shirt and bung it in the post? Apparently, very. And it’s not exactly cheap, is it. I wonder if the football club realise how much damage these people are doing to their image? I promise to ensure that they find out.”

Posted 4 months ago

“Ordered the new Chelsea home shirt, typical they only had the expensive one in my size so I bought the better quality one and got it sign written with Terry 26 on the back. After that the shirt and delivery the cost was £150 fine. It’s expensive but il treat myself to a nice new shirt. Haven’t done it in a while. Delivery 3-5 days fine cool I’m happy. I ordered it on the 11th of September and it only just got delivered on the 12th of October. I highly recommend that nobody uses that site to buy anything and would say to go to the stadium instead. Il never do it again and because it got delayed so long I got 55% discounts codes but I will never use them ever. (If you want them Dm my instagram) kieranpodesta.”

Chelsea Megastore 1 star review on 15th October 2023

Posted 6 months ago

“So here’s the thing, make your own mind up about it! I ordered a chelsea 3rd kit with my grandsons name and number on it for his birthday. It cost £74.90 with delivery. The delivery date was 2-4 days as stated by email. Now I find it’s estimated at 3rd of October! I contacted them by live chat. A lovely girl typically said there was nothing she could do and the delay was because of the customising.. why wasn’t that pointed out at any stage prior to the Order being placed I said. She said sorry. It’s borderline fraudulent! They know exactly what they are doing snd they know most people would wait nearly a month so guess what… they don’t tell you. I’ve supported chelsea all of my 61 years and the disappointment with them all round has peaked this very day! My advice… don’t buy it from here unless you are happy to be a month ahead of the game !”

Posted 7 months ago

“Ordered 3 home tops and shorts on 24th August which stated 8 business day. 4 weeks later and I still haven’t received my order, with 2 children asking daily if their kits have arrived. Spoke to customer service and no indication when they will arrive.”

Posted 7 months ago

“I ordered a goalkeeper kit first day of release. It said it takes ships 8-12 days. Then I get a email saying there has been a delay and it will take another week or two to ship. Then a day ago I got another email saying iys been delayed again and they have no idea. Typical fanatics they are the most incompetent company in the entire world. Please never buy anything from here.”

Posted 7 months ago

“Absolute S**t show !! Pre ordered the new Chelsea socks & shorts ( adult size ) for my grandson on 20/08/23. Was advised upon ordering delivery would be 8 days. Socks arrived so far but no shorts. Tracking now says 13/09/23. I have now had to pay out for other gifts to replace the missing kit for his big day! My son also ordered the shirt which arrived yesterday to complete the kit and it arrived with the box perforation open ( Late also ) so was lucky the shirt hadn't been stolen or slipped out. I had web chatted about my part of the order only to be told a warehouse move was to blame. I was given this story on a previous occasion buying from the online store a while back ! This will be the last time I use them. Try investing in your merchandise section as freely as you do on your players !”

Posted 7 months ago

“Still owe me over $100 over 3 items I’ve never gotten. At this point I’d rather just eat the money and bang my head on the wall then deal with their customer service that’s basically non existent. Sucks bc I’d love to buy Chelsea products but this website make it a truly awful experience.”

Posted 9 months ago

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Chelsea Megastore is rated 1.3 based on 116 reviews