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Chelsea Megastore Reviews

1.3 Rating 116 Reviews

6 %

of reviewers recommend Chelsea Megastore

Company Reviews

1.3

Based on 116 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 15%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Read Chelsea Megastore Reviews

About Chelsea Megastore:

The Official Online Megastore of Chelsea Football Club. Over 1,000 official Chelsea products including the latest Chelsea Home Kit, training range, Chelsea fashion, homeware, equipment, gifts and much more.

Visit Website

Phone:

0871 231 0005

Email:

customer.services@chelseamegastore.com.

Location:

Chelsea Megastore c/o Kitbag Ltd Greengate
Manchester
M24 1FD

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Chelsea Megastore 1 star review on 15th October 2023

Chelsea Megastore 1 star review on 22nd January 2022

Chelsea Megastore 1 star review on 2nd October 2021

Chelsea Megastore 1 star review on 16th June 2021

Chelsea Megastore 1 star review on 16th June 2021

Chelsea Megastore 1 star review on 6th May 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been a victim as well of their bad service and it is my first time to order online, I'm really disappointed :( placed an order last March 2023 and until to this date (almost 2 months) I haven't receive my purchased items. I've been saving money just to buy the items and this is what they did, hoping that the management would take action and take it seriously... this is not the only page with bad reviews against them I looked into. We've been exchanging e-mails also regarding the update of the shipment and yet I'm not satisfied with the details, I even asked them to check with Shipping Company.”

Posted 1 year ago

“Awful customer service. Waiting for a refund which apparently won’t be happening because they sent me back my sons tracksuit!!!! Which I’ve not received. No one tells you the same answer. DONT waste your money.”

Posted 1 year ago

“International customers beware. My order never made it so I requested a refund. After being told my refund was confirmed by a customer service rep, it never came. Had I not circled back they would have kept my money. Their customer service is a joke and I would advise going elsewhere.”

Posted 1 year ago

“I placed an order online and paid for it in November 2022 and it is January 23rd 2023 and I still haven't received my order. I have contacted the store several times by phone, to the point now where they hang up on me. I have emailed several times and every so often they reply - really bad customer service and I will never recommend buying directly for the megastore”

Posted 1 year ago

“If I could give a zero I would. I ordered to posters and one arrived no problem . The other I am still waiting for. I sent an email two weeks ago and they said it would be here in a few days. Still hasn't arrived and I followed up with another email only to be told that the email address I am using is not the one used when I ordered, which is completely incorrect. Appalling customer service and the most useless company I have ever dealt with.”

Posted 1 year ago

“One star is way too generous. They sent me a vastly different shirt from what I had ordered. Their robotic chat was entirely useless anytime day or night.They answered an email telling me that it "appeared" that the wrong shirt was sent and to wait a few hours for a free return. It's now been five weeks. All my emails have gone unanswered. I've wasted $114 and am stuck with a useless shirt. This is, by far, the. worst customer service imaginable.”

Posted 1 year ago

“I have been chasing my order since 25/11/22 no one ever available on live chat and no response to 5 emails. hope you have a merry Christmas, my son won't”

Posted 1 year ago

“Never got order then they only refunded me 30% of what I paid and don't answer phones”

Posted 1 year ago

“Nike sizes are a joke for kids its like a mine field and if you want kids socks its either large or small cant even speak to the megastore on the phone you must be losing megabucks maybe l should tell my grandson to support someone else”

Posted 1 year ago

“Order not delivered and NO SUPPORT!!! Pathetic to treat your supporters like this!!!!”

Posted 1 year ago

“Ordered a jersey from the store, and paid shipping and for the product itself $193 CAD. Got hit with a $79 CAD hidden charge of some sort (no description) on the arrival of the product 2 weeks later. Poor timeline, hidden fee equal to 1/3 the product cost. 100% will NOT recommend anyone use this site to order anything.”

Posted 1 year ago

“Bad or inexistente customer service. I ordered and paid next day shipping given my urgency to bring the jacket abroad with me for a gift and it was delivered a week later. Nobody took responsibility and I had to pay also the return. DONT BUY HERE”

Posted 1 year ago

“I have tried several time by email to get in contact with hem. I ordered a Chelsea shirt but received man united pant. So I want to change them. But the order number I got is incorrect so I can’t send them back. Nobody is helping me with it. So no way in hell in would recommend this website to anyone.”

Posted 2 years ago

“Fanatics is an absolute garbage company, poor reviews both sides of the pond. Placed order with chelseamegastoreUSA.com mid December for expected delivery 1/12/22. Finally shipped 1/17/22 for delivery 1/12/22? .. fanatics uses time travel apparently. Called and emailed several times with Fanatics non existent customer service now claiming Data Protection Act as a reason they can't provide any assistance. Do better Chelsea FC, why are you partnering in the UK with Manchester based clownshow Fanatics? It's common knowledge they suck on a trans Atlantic scale! Haven't even begun canceling order because Fanatics undoubtedly will fail at that too. Chelsea FC using Fanatics is tarnishing the club, they're absolute rubbish and after this experience I/we will not be using chelseamegastoreusa.com in the future.”

Posted 2 years ago

“I will never again shop with Chelsea Megastore. I ordered my son a very nice Chelsea shirt for Christmas. When it arrived the Chelsea logo was missing. Not an oversight—the logo was quite prominent in the website but this was a defect with no logo. I emailed six times and went through the stupid AI chat and got absolutely nowhere. I then decided to just do a regular return and they charged me $26 for postage to mail back their defective shirt. It wasn’t like I didn’t like it—it was defective. Their QC should have caught that but instead I need to pay $26 to get back my $70 for something they screwed up. I’m proper Chels, but the so-called Megastore can go to hell. Never again.”

Chelsea Megastore 1 star review on 22nd January 2022

Posted 2 years ago

“Parcel was sent to the wrong address and was returned to Chelsea megastore. I was told to wait for 30 days regarding refund. After multiple emails back and forth asking about the same questions, its been 60 days since the parcel was returned and they claimed that i got to wait longer. Got to do better than this, huge disappointment”

Posted 2 years ago

“If only giving zero stars was an option. Ordered placed Nov 22, 2021. Shipping to arrive Dec 7. Never arrived. Tracking number provided is invalid. No answer at phone, no replies to multiple emails, and no chat agents available. Out $63 and no Christmas gift for my son. Chelsea FC. is better than this.”

Posted 2 years ago

“Two years ago I ordered a goalkeeper shirt and to this day it still hasn’t come. My son was 10 now he is 12 it was supposed to be for Christmas and I never got my 90$ back. Horrible”

Posted 2 years ago

“On Oct. 12th, 2021 I ordered a Havertz Home Stadium Shirt for my grandson for Christmas. I paid by PayPal. Money came out that next day. After 2 weeks, I checked on my order and they said it would come on Nov 11. On Nov 12 th I check on my order and it said my tracking number was invalid. I tried chatting online with them and while I was chatting he said the communication dropped on his end. He did give me another tracking number but it got me no info. And no order. Finally on November 29th, reordered. Filed a claim with PayPal. No response from ChelseaMegastore. Now here I wait for my second order which still has not come. It was supposed to be delivered today but of course, no luck. Grandson will be sorely disappointed since it was his main present and he is such a fan of Chelsea. Chelsea Megastore seems to be connected to Fanatics in the USA. So far I have ordered 5 orders through them. I have received nothing so far. I have to find a better place to order and spend my money. Will never order from them again. Just wish there was a star lower than 1.”

Posted 2 years ago

“I purchased an item. I Paid for the item. I got zero confirmation email regarding my purchase & no confirmation of purchase receipt from them. I checked my account and the purchase was indeed taken out. I sent out several emails asking for a confirmation & when I did not receive any response, I sent a few more emails asking for cancelation of order & a refund. I got zero response but they did take my money. Scam.”

Posted 2 years ago

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Chelsea Megastore is rated 1.3 based on 116 reviews