Chisholm Hunter Reviews

Name: Chisholm Hunter
Address: 146 Argyle Street, 146 Argyle Street, Glasgow
Rating: 4.46

4.5 Rating 3,643 Reviews

86 %

of reviewers recommend Chisholm Hunter

Company Reviews

Questions

Metrics

4.5

Based on 3,643 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0333 210 1857

Email:

help@chisholmhunter.co.uk

Location:

146 Argyle Street,
146 Argyle Street
Glasgow
G2 8BL

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Chisholm Hunter 5 star review on 4th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Before I ordered Tissot watch from Chisholm HunterI asked if they were able to shorten the bracelet. They said if I knew the length required they would do it. I supplied the measurement required (16.5 cms) and ordered and paid for the watch. It arrived quickly enough but when I gave it to my wife it was clear it had been altered as requested. And was far too large for her to wear. Because of COVID Tier 4 restrictions I cannot get it altered in Norwich and Beaverbrooks, a local Tissot dealer said they would charge £15 to do the job when they reopen. The alteration was part of the condition of sale and I would not have bought it unaltered. I now have a useless watch due to your poor service.”

Helpful Report

Posted 5 years ago

“I CANNOT fault the service at the shop, it was the online delivery that was very poor. Order placed approximately 3 weeks before Christmas for my grandchildren. I ordered 2 identical items online and only one was received to the shop. When the items were re-ordered via the shop, the items received the second time were of different sizes. This required 2 visits to the shop and we live approximately 20 miles from the shop. The problem was only resolved on Christmas Eve. The saving grace was the courtesy and professionalism of the staff in the Chester branch who were left to sort this out. Full praise to them as they went out of their way to make sure I received the items for Christmas.”

Helpful Report

Posted 5 years ago

“Nice item but addressed to a stranger so disappointed as paid a lot for the necklace so would have expected better!”

Helpful Report

Posted 5 years ago

“Very poor customer interface. No notice of expected delivery. Delivered very late. Would not buy from them again, and no doubt this review will be deleted.”

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Posted 5 years ago

“The items are a lot smaller than the picture!”

Helpful Report

Posted 5 years ago

“Hi, I have a very bad experience in regards to my purchase After all the discussion customers service agreed to refund so money but two weeks of waiting for third customer person join in apologising for your refund where them finance team have different Where were your finance team before agreed on the refund with customer Disappointment with Chisholm hunter It was my first time I have place order them site but find rather a poor customer service till now Very disappointed, I will take this further to trading standards soon Thanks”

Helpful Report

Posted 5 years ago

“I ordered some ear rings for my partner and when she opened her birthday present it was a ring that had been wrongly packed by your staff . I’ve sent back the ring recorded delivery but still have NOT received my refund. I will not be ordering with Chrisolm Hunter ever again”

Helpful Report

Posted 5 years ago

“They sent me wrong watch to start with. Took almost a week to get this sorted out after many phone calls by me. No one got back to me when they said they would and I am still waiting for a refund for the postage around 3 weeks later.”

Helpful Report

Posted 5 years ago

“Unfortunate problem with poor packaging twice...before watch finally protectively packaged.”

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Posted 5 years ago

“Awful experience, faulty product and it took forever to get a response and my money back. Would never shop from them again. Had to repeatedly chase the customer service team - completely avoid them at all costs.”

Helpful Report

Posted 5 years ago

“Terrible customer service, placed an order on 21st November - not fulfilled as yet! After chasing the order they advised that part of it was now out of stock and issued a part refund. The remainder of the order I am still emailing and getting no update on. Really disappointing great quality products, extremely poor customer care!!”

Helpful Report

Posted 5 years ago

“Still waiting for my watch nearly for 4 weeks later! Starting to panic know as Christmas is so soon! Was told it would be delivered within 2 weeks. Then 2 days and still nothing called earlier on in the week and advised it would be by the end of the week and still haven’t received the product. Asked for an email confirming and didn’t receive anything. Don’t reply to my emails either. Not a good experience and won’t be using again just hoping I get the product before Christmas as it is a gift.”

Helpful Report

Posted 5 years ago

“Package had wrong address written on it so went to the wrong house and then arrived late. Also the tags and stickers had been removed from the watch which made me think it must have been an ex display model. I emailed chisholm hunter but they wasn't interested. Said they would be doing an investigation but I never heard back from them. When tour spending hundreds of pounds on a watch the service should be top notch and unfortunately this wasn't.”

Helpful Report

Posted 5 years ago

“Not very responsive to correspondence”

Helpful Report

Posted 5 years ago

“Absolute disgrace of a company, placed my order and was only told there had been an error with one of my items when I chased it up, then had the audacity to make me wait nearly 2 weeks for a refund”

Helpful Report

Posted 5 years ago

“Ordered a ring for a birthday present they sent the wrong ring. When I returned the ring at my own cost they could not honour my order and without contact sent me a refund leaving me in the lurch ! Do not buy from this site”

Helpful Report

Posted 5 years ago

“Absolutely shocking. Ordered a Watch that was supposedly on sale only to have a phone call 3 days later to say they will not honour the price as it was a ‘pricing error’ No apology whatsoever. They have done the same with lots of people. I will never order from this company again. Be wary about ordering any items which are in the sale.”

Helpful Report

Posted 5 years ago

“I bought a sale item, and had not received a tracking number or an email confirmation that the watch had been sent out. Chased it up to find out it was in a store that could only send it out after lock down. Another week goes by and I get an email saying the watch is out of stock two weeks after me paying for it! Meaning they sold my watch. I say my watch as I had already payed for it. So I asked for them to get me another as it was there fault. The company has now discontinued the watch. Worst experience ever! Was supposed to be a wedding gift for my fiancé. Horrible. Absolutely horrible. They do not honour the customer service nor do they honour their customers! Do NOT SHOP HERE”

Helpful Report

Posted 5 years ago

“Worst online shopping experience ive ever had. Bought two separate watches. Neither of them gave me an order confirmations/tracking numbers. Terrible communications online. Final watch arrived which i spent over 1.5k on which should have come with a winder. It didnt and i was told there would be a shipment of them in october. I asked again at this time and to this day ive had no response or winder.”

Helpful Report

Posted 5 years ago

“I have used yourselves in the past by visiting stores and I've always had good service. I purchased my wife's engagement ring many years ago too and the customer service was brilliant but this purchase hasn't been. I appreciate things are difficult right now but the whole process has been awful. The ring I purchased wasn't available so you agreed to resize another which I was fine with. The processing dates were longer than expected but again I overlooked this. The ring arriving as completely the wrong size I cannot overlook though and I am still waiting for a response on this.”

Helpful Report

Posted 5 years ago

Chisholm Hunter is rated 4.5 based on 3,643 reviews